Verdict’s Retail Customer Satisfaction Awards have a unique presence in the retail industry. Running for over 15 years, the 2015 awards were based on a consumer survey of 12,000 individuals rating the retailers they have shopped at over the last year, making these results the most comprehensive and important measure of customer satisfaction in the UK retail sector.
Click & collect enjoys significantly faster growth than the wider online channel with expenditure expected to grow by 64% between 2016 and 2021. Clothing & footwear accounts for 54% of all click & collect expenditure in 2016. Almost two-fifths of consumers make an additional purchase when collecting an online order from store. However, average spend […]