Collaboration software vendors must get used to the spotlight

Following Zoom’s service outage yesterday;

David Bicknell, Principal Analyst in the Thematic Research Team at GlobalData, a leading data and analytics company, offers his view:

“The pandemic has done more for video conferencing than any marketing campaign ever could. In these days of social distancing and enforced home-working, platforms such as Zoom have become a vital link to the outside world. This is precisely why Zoom currently ranks highly on GlobalData’s application software sector scorecard with a score of 5 out of 5 for its ability to weather the COVID-19 pandemic, indicating that the company’s performance will significantly improve over the next 12 months as a result.

“In the space of three months, collaboration tools have become the technology that everyone – from businesses and government agencies to families and even churches – relies upon. However, for collaboration software vendors, there is a downside to this new-found ubiquity. Before COVID-19, a two-hour service outage on a Sunday would barely have been noticed. Now, with churches using Zoom for online services and governments using it for COVID-19 press briefings, a simple outage has become a major news story.”  

Image: GlobalData’s application software sector thematic scorecard

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