Five9 Inc (Five9) is a technology company that offers cloud software solutions for contact centers. The company provides interactive voice response (IVR), real-time and historical dashboards, reporting, intelligent virtual assistant (IVA), analytics, workforce optimization and workflow automation. Its outbound call center offers a predictive dialer, progressive dialer, power dialer, preview dialer and TCPA. Five9 provides omnichannel customer interactions including social, voice, chat, SMS, email and video through call center software. The company also provides training and support services. It serves business process outsourcers, financial services, and banking, technology, healthcare, retail and education. The company operates in the US, the UK, Australia, the Philippines, the Netherlands, Spain, Sweden, Brazil, Germany and Canada. Five9 is headquartered in San Ramon, California, the US.
Headquarters
United States of America
Address
4000 Executive Pkwy., Suite 400, San Ramon, California, 94583
Website
www.five9.com
Telephone
1 925 2012000
No of Employees
2,684
Industry
Technology and Communications
Ticker Symbol & Exchange
FIVN (NASD)
Revenue (2022)
$910.5M
16.9%
(2022 vs 2021)
EPS
XYZ
Net Income (2022)
XYZ
13.6%
(2022 vs 2021)
Market Cap*
$4.4B
Net Profit Margin (2022)
XYZ
26.1%
(2022 vs 2021)
* As of and is in US$
Five9 Inc premium industry data and analytics
Products and Services
| Products | Services | Brands |
|---|---|---|
| Call Center Software | Professional Services | Five9 |
| Cloud Platform | Training | |
| Technical Support | ||
| XYZ | ||
| XYZ | ||
| XYZ |
History
History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.
| Year | Event | Description |
|---|---|---|
| 2024 | Contracts/Agreements | In April, the company entered an agreement with Jasco to improve customer service operations in South Africa. |
| 2024 | New Products/Services | In March, the company introduced GenAI Studio. |
| 2024 | Contracts/Agreements | In February, the company entered into a partnership with Playvox to launch Playvox's full Workforce Management on the Five9 CX Marketplace. |
Competitor Comparison
| Key Parameters | Five9 Inc | Amazon.com Inc | Microsoft Corp | Cisco Systems Inc | Zoom Video Communications Inc |
|---|---|---|---|---|---|
| Headquarters | United States of America | United States of America | United States of America | United States of America | United States of America |
| City | San Ramon | Seattle | Redmond | San Jose | San Jose |
| State/Province | California | Washington | Washington | California | California |
| No. of Employees | 2,684 | 1,525,000 | 221,000 | 84,900 | 8,484 |
| Entity Type | Public | Public | Public | Public | Public |
Key Financial Charts
Sales Growth
Net Income Growth
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Michael Burkland | Chairman; Chief Executive Officer | Executive Board | 2014 | 60 |
| Barry Zwarenstein | Chief Financial Officer | Senior Management | 2012 | 74 |
| Jonathan Rosenberg | Chief Technology Officer | Senior Management | - | - |
| Niki Hall | Chief Marketing Officer | Senior Management | 2023 | - |
| Kimberly Lytikainen | Chief Legal Officer; Chief Compliance Officer; Secretary | Senior Management | - | - |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
Still looking?
Have you found what you were looking for? From start-ups to market leaders, uncover what they do and how they do it.
Explorer
Access more premium companies when you subscribe to Explorer
Get in touch about GlobalData Company reports
Contact the team or request a demo to find out how our data can drive your business forward