Genesys Telecommunications Laboratories Inc (Genesys) is a technology company that offers customer engagement, employee engagement and business optimization solutions. The company offers platforms such as Genesys Cloud CX, Genesys Multicloud CX, and Pointillis. Its employee engagement solutions include workforce optimization, omnichannel desktop and collaboration. Genesys business optimization solutions comprise workload management, integration and analytics. The company offers business consulting and professional services. It serves the banking, government, healthcare, insurance, telecommunications, travel and pharmaceutical sectors. The company operates in Belgium, France, Germany, Italy, Rome, Spain, Sweden, Switzerland, the Czech Republic, Poland, the UK and the US. Genesys is headquartered in Menlo Park, California, the US.
Headquarters
United States of America
Address
Suite 300, 1302 El Camino Real, Menlo Park, California, 94025
Website
www.genesys.com
Telephone
1 650 4661100
No of Employees
6,000
Industry
Technology and Communications
Genesys Telecommunications Laboratories Inc premium industry data and analytics
Products and Services
| Products | Services |
|---|---|
| Pointillist | Business Consulting |
| Genesys Cloud CX | Professional Services |
| Genesys Multicloud CX | Customer Engagement |
| XYZ | |
| XYZ | |
| XYZ |
History
History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.
| Year | Event | Description |
|---|---|---|
| 2024 | Acquisitions/Mergers/Takeovers | In February, the company announced the acquisition of Radarr Technologies. |
| 2023 | Contracts/Agreements | In January, the company partnered with Ferrari to display its logo on Ferrari’s cars. |
| 2023 | Contracts/Agreements | In January, the company signed an agreement with Amazon Web Services to help organizations create exceptional experiences through coordination of technologies and intelligent, automated solutions. |
Competitor Comparison
| Key Parameters | Genesys Telecommunications Laboratories Inc | 247.ai Inc | AccessIT Group Inc | Advanced Voice Recognition Systems Inc | Core Solutions Inc |
|---|---|---|---|---|---|
| Headquarters | United States of America | United States of America | United States of America | United States of America | United States of America |
| City | Menlo Park | Campbell | King Of Prussia | Scottsdale | King of Prussia |
| State/Province | California | California | Pennsylvania | Arizona | Pennsylvania |
| No. of Employees | 6,000 | - | - | 3 | - |
| Entity Type | Private | Private | Private | Public | Private |
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Tony Bates | Chief Executive Officer; Chairman | Executive Board | - | - |
| Brian Swartz | Chief Financial Officer | Senior Management | 2020 | - |
| Glenn Nethercutt | Chief Technology Officer | Senior Management | - | - |
| Barbara Holzapfel | Chief Marketing Officer | Senior Management | 2022 | - |
| Jim Rene | Chief Legal Officer | Senior Management | - | - |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
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