Medallia Inc (Medallia) is a provider of Software-as-a-Service based customer experience management solutions. It enables companies to capture customer feedback from mobile, social, web and contact center channels. The company’s Medallia Experience Cloud platform enables companies to engage every customer, drive collaboration and accountability across the company, and optimize every experience through analytics. It provides a contact center CX program, CX management services, CX insight suit, account management, location-based operations, surveys, text analytics, and other professional services. The company offers its services to the automotive industries, healthcare, hotel, retail, travel and hospitality, insurance, retail banking, and public sectors. It has operations in Australia, Argentina, Canada, France, Mexico, Germany, the UK and the US. Medallia is headquartered in San Mateo, California, the US
Headquarters
United States of America
Address
6220 Stoneridge Mall Rd Floor 2, Pleasanton, California, 94588
Website
www.medallia.com
Telephone
1 650 3213000
No of Employees
2,500
Industry
Technology and Communications
Revenue (2021)
$477.2M
Medallia Inc premium industry data and analytics
Products and Services
| Products | Services | Brands |
|---|---|---|
| Product: | Services | Medallia |
| Medallia Experience Cloud platform: | CX Program | |
| Complete and Modern Listening | Text Analytics | |
| XYZ | XYZ | |
| XYZ | XYZ | |
| XYZ | XYZ |
History
History section provides information on new products, mergers, acquisitions, expansions, approvals, and many more key events.
| Year | Event | Description |
|---|---|---|
| 2023 | Contracts/Agreements | In August, the company entered into an agreement with Cogito Corp to deliver significant improvements in enterprise contact center experiences for both customers and agents. |
| 2022 | Acquisitions/Mergers/Takeovers | In August, the company acquired Mindful, a provider of callback automation. |
| 2022 | Contracts/Agreements | In August, the company announced a partnership with McLaren Racing to cover IndyCar team. |
Competitor Comparison
| Key Parameters | Medallia Inc | 247.ai Inc | Confirmit (San Francisco) | InMoment Inc | Satmetrix Systems Inc |
|---|---|---|---|---|---|
| Headquarters | United States of America | United States of America | United States of America | United States of America | United States of America |
| City | Pleasanton | Campbell | - | Salt Lake City | San Mateo |
| State/Province | California | California | - | Utah | California |
| No. of Employees | 2,500 | - | - | - | - |
| Entity Type | Private | Private | Private | Private | Private |
Executives
| Name | Position | Board | Since | Age |
|---|---|---|---|---|
| Joe Tyrrell | Chief Executive Officer | Senior Management | 2023 | - |
| Dan Madden | Executive Vice President; Chief Financial Officer | Senior Management | - | - |
| Ashwin Ballal | Executive Vice President; Chief Information Officer | Senior Management | - | - |
| Robert Baca | Executive Vice President; Chief Technology Officer | Senior Management | - | - |
| Hanna Steinbach | Executive Vice President; Chief Legal Officer | Senior Management | - | - |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
| Non Dignissim Eros | Proin vel | Convallis | 2024 | XY |
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