Following the news that Just Eat is set to create 1,500 jobs at its Sunderland site;

Ajay Thalluri, Business Fundamentals Analyst at GlobalData, offers his view based on the findings of GlobalData’s Jobs Analytics platform:

“Just Eat is leaving outsourcing behind when it comes to customer service, and it won’t stop with the UK. The Jobs Analytics database by GlobalData reveals that the company has scope to hire over 2,000 roles in France. This is evidenced by a July 2021 listing for ‘Driver Recruitment Team Lead H/F’ based out of France, as well as multiple listings for driver coordinators open for recruitment in the country. Further, Just Eat is also hiring multiple ‘Inside Sales’ roles in Spain, France, and the UK.

Ramsey Baghdadi, Consumer Analyst at GlobalData, adds: “From a consumer perspective, delivery aggregators have seen a surge in demand in France. GlobalData’s research shows that almost half of French consumers (45%) are ordering takeaways/deliveries as a result of the pandemic. This demand provides a positive outlook for the aggregator’s performance short-term, as JustEat creates more partnerships between food chains driven by customer concerns to dine in restaurants and minimize risk of COVID-19. However, it is vital for food aggregators like JustEat to focus on the affordability of its channel, as price remains to be a core driver in consumer decision making.”

Thalluri continues: “More generally, Just Eat is building new expansion teams to help scale its delivery model into new countries and cities across the globe. One pertinent role is the ‘Expansion Operations Specialist’, listed in August 2021. The company has set ambitious targets and continuing its expansion could keep its hiring momentum high.

“GlobalData’s Jobs Analytics database shows that Just Eat has been ramping up hires globally in the last year, with active jobs increasing from 78 in August 2020 to 252 jobs in August 2021*.”

Thalluri continues: “In terms of its UK activity, Just Eat is looking to scale its teams, listing jobs related to talent acquisition specialists. The company is not just looking to staff its new customer service site but hire significantly for its sales team, demonstrated by an advertisement for a ‘Talent Acquisition Associate, Sales’ role based in London. It’s also hiring for a fixed term contract (FTC) associate in the city to source talent through headhunt and referrals.

“Further, GlobalData notes that Just Eat is set to ramp-down its current external vendor partners in Dublin, Ireland, and instead build a new in-house team of up to 100 employees. To achieve that, the company is hiring a ‘Head of Customer Service Operations’ role where the incumbent transitions from fully outsourced to fully insourced customer service operations in Ireland.”