Delta Air Lines, Inc – Digital Transformation Strategies
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Delta Air Lines Inc Digital Transformation Strategies Report Overview
Delta Air Lines Inc (Delta Air Lines) has been focusing on using artificial intelligence, big data, and cloud to digitally transform its operations. The annual ICT spending of Delta Air Lines was estimated at $1.9 billion for 2023. A major share of this spending is earmarked for acquiring software, network and communications, and hardware from vendors. Delta is a global airline company, which provides scheduled air transportation for passengers and cargo. Its service portfolio includes passenger transport, cargo transport, aircraft management, professional security, training and consulting, aviation solutions, vacation packages, and maintenance, repair, and overhaul (MRO).
The ‘Delta Air Lines Digital Transformation Strategies’ report will act as a reference point to understand the company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. The information included in these reports is sourced from a mix of our very own internal database and authentic secondary research links such as the company’s annual report, presentations, press releases, etc. The report covers an overview of the company, its digital transformation strategies, technology focus areas, accelerators, incubators, other innovation programs, technology partnerships, technology introductions, and ICT spending among others.
Total ICT Spending 2023 | $1.9 billion |
ICT Spend by Function | Data Center, Communications, Network, Application, End-User Computing, Management, and Service Desk |
ICT Spend by Channel | Internal Development and Maintenance, Technology Vendors (Direct), Local Resellers, Telcos, ICT Services Providers/Consulting Firms, Specialist Outsourcers, and Systems Integrators |
External ICT Spend by Segment | Software (Including Cloud SaaS), Hardware (Including Cloud IaaS), ICT Services, Consulting, Network and Communications, and Others |
Technology Theme Focus | Artificial Intelligence, Big Data, and Cloud |
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Digital Transformation Strategies
Delta Air Lines proactively captures and leverages customer data such as their preferred class and frequency of travel, milestones achieved, credit card usage, the company they work for, routes traveled, etc., and applies machine learning (ML) models and predictive analytics to know customers better and provide them with personalized services.
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Delta Air Lines Technology Theme Focus
Delta Air Lines is utilizing a number of emerging technologies including artificial intelligence, big data, and cloud among others to nurture ideas and turn them into business concepts and solutions.
Delta Air Lines Technology Focus
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Delta Air Lines Technology Initiatives
Delta Air Lines has been involved in several strategic technology partnerships and collaborations, and technology developments and roll outs, over the last few years. For instance, in 2019, Delta collaborated with Apple to test Apple Business Chat based support to provide a personalized customer experience. It connects with the customers through an AI-based virtual assistant to resolve their queries.
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Delta Air Lines ICT Spend by Function
- Data Center
- Communications
- Network
- Applications
- End-user Computing
- Management
- ICT Service Desk
Delta Air Lines ICT Spend by Function, 2023 (%)
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Delta Air Lines ICT Spend by Channel
- Internal Development and Maintenance
- Technology Vendors (Direct)
- Local Resellers
- Telcos
- ICT Services Providers/Consulting Firms
- Specialist Outsourcers
- Systems Integrators
Delta Air Lines ICT Spend by Channel, 2023 (%)
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Delta Air Lines External ICT Spend by Segment
- Software (Including Cloud SaaS)
- Hardware (Including Cloud IaaS)
- ICT Services
- Consulting
- Network and Communications
- Others
Delta Air Lines External ICT Spend by Segment, 2023 (%)
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Scope
This report provides:
- Insight into Delta Air Lines’ technology activities.
- Insights of its accelerators, incubators, & other innovation programs.
- Overview of technology initiatives covering partnerships, and technology introductions.
- Insights on each technology initiative including technology theme, objective, and benefits.
- Details of estimated ICT budgets.
Reasons to Buy
- Gain insights into Delta Air Lines’ technology operations.
- Gain insights into its technology strategies and innovation initiatives.
- Gain insights into its technology themes under focus.
- Gain insights into its various partnerships.
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Table of Contents
Frequently asked questions
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What was the total ICT spending of Delta Air Lines in 2023?
The annual ICT spending of Delta Air Lines was estimated at $1.9 billion in 2023.
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Which function accounted for the highest ICT spending for Delta Air Lines in 2023?
Network accounted for the highest ICT spending by function for Delta Air Lines in 2023.
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Which channel accounted for the highest ICT spending for Delta Air Lines in 2023?
Internal development and maintenance accounted for the highest ICT spending by channel for Delta Air Lines in 2023.
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Which segment accounted for the highest external ICT spending for Delta Air Lines in 2023?
Software accounted for the highest external ICT spending by segment for Delta Air Lines in 2023.
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What are the key technology themes in focus for Delta Air Lines?
Artificial intelligence, big data, and cloud are some of the key technological themes in focus for Delta Air Lines.
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