Hilton Worldwide Holdings Inc (HWHI) – Digital Transformation Strategies
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Hilton has been focusing on AI-led innovation as a part of its digital transformation strategies. The annual ICT spending of Hilton was estimated at $238.2 million in 2021. A major share of this spending is earmarked for acquiring consulting, ICT services and hardware from vendors. Hilton is a global hospitality company, it operates a chain of luxury and full-service hotels and resorts, extended-stay suites, and focused-service hotels.
The Hilton digital transformation strategies report will act as a reference point to understand a company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. Information included in these reports are sourced from a mix of our very own internal database and authentic secondary research links such as company’s annual report, presentations, press releases etc. The report covers overview of the company, its digital transformation strategies, technology focus areas, technology initiatives, technology introductions, ICT spending among others.
Digital Transformation Strategies
Hilton has implemented AI, machine learning (ML), and advanced analytics in the form of AI-powered customer service, chatbot messaging, and data analytics to provide personalized guest experience. Hilton is using predictive analytics to identify and attract customers and analyze huge volumes of customer data to understand customers better and identify profitable customers. It is also using AI-enabled chatbots to inform guests on local tourist attractions, hotel features and amenities, and dining recommendations. For instance, Hilton introduced hotel concierge robot Connie, powered by Watson AI, in partnership with IBM, for better guest engagement.
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Hilton Technology Theme Focus
Hilton is utilizing number of emerging technologies including artificial intelligence, big data, and cloud to improve operational efficiency and enhance customer experience.
Hilton Technology Theme Focus
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Hilton Technology Initiatives
Hilton has been involved in several strategic technology partnerships and collaborations, technology developments and roll outs over the past few years. For instance, Hilton introduced Xiao Xi, an AI chatbot, to provide Hilton Honors members with a convenient travel advisory service. The solution launched as a part of Hilton digital innovation strategy, provides various travel-related questions including hotel information, local weather, Hilton Honors checking and promotion details. It also provides additional advice on travel and entertains guests throughout their journeys by offering smart suggestions.
For more insights on other technology initiatives of Hilton, download a free report sample
Hilton ICT Spend by Function
- Communications
- Data center
- Network
- Application
- End-user computing
- Service desk
- Management
Hilton ICT Spend by Function
For more insights on ICT spending by function, download a free report sample
Hilton ICT Spend by Channel
- Internal development and maintenance
- Technology vendors (direct)
- Local resellers
- Telcos
- ICT services providers/Consulting firms
- Specialist outsourcers
- Systems integrators
Hilton ICT Spend by Channel
For more insights on ICT spending by channel, download a free report sample
Hilton External ICT Spend by Segment
- ICT services
- Software (including Cloud SaaS)
- Hardware (including Cloud Iaas)
- Network and communications
- Consulting
- Others
Hilton External ICT Spend by Segment
For more insights on external ICT spending by segment, download a free report sample
Hilton Digital Transformation Strategies Overview
Total ICT Spending 2021 | $238.2 million |
ICT Spend by Function | Communications, Data Center, Network, Application, End-User Computing, Service Desk, and Management |
ICT Spend by Channel | Internal Development and Maintenance, Technology Vendors (Direct), Local Resellers, Telcos, ICT Services Providers/Consulting Firms, Specialist Outsourcers, and Systems integrators |
External ICT Spend by Segment | ICT services, Software (including Cloud SaaS), Hardware (including Cloud Iaas), Network and communications, Consulting, and Others |
Technology Theme Focus | Artificial Intelligence, Big Data, and Cloud |
This report provides:
- Insight into Hilton’s technology activities.
- Insights of its digital transformation strategies and technology center & innovation program.
- Overview of technology initiatives covering product launches, and partnerships.
- Insights on each technology initiative including technology theme, objective, and benefits.
- Details of estimated ICT budgets and major ICT contracts.
Reasons to Buy
- Gain insights into Hilton’s technology operations.
- Gain insights into its technology strategies and innovation initiatives.
- Gain insights into its technology themes under focus.
- Gain insights into its various product launches, and partnerships.
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Table of Contents
Frequently asked questions
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What was the total ICT spending of Hilton in 2021?
The annual ICT spending of Hilton was estimated at $238.2 million in 2021.
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What are the key ICT spending categories by function for Hilton?
The key ICT spending categories by function for Hilton are communications, data center, network, application, end-user computing, service desk, and management.
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What are the key ICT spending categories by channel for Hilton?
The key ICT spending categories by channel for Hilton are internal development and maintenance, technology vendors (direct), local resellers, telcos, ICT services providers/consulting firms, specialist outsourcers, and systems integrators.
-
What are the key external ICT spending categories by segment for Hilton?
The key external ICT spending categories by segment for Hilton are ICT services, software (including cloud SaaS), hardware (including cloud IaaS), network and communications, consulting, and others.
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What are the key technology themes in focus for Hilton?
The key technological theme in focus for Hilton are artificial intelligence, big data, and cloud.
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