Marks & Spencer – Digital Transformation Strategies
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M&S Digital Transformation Strategies Report Overview
Marks & Spencer (M&S) has been focusing on data-led innovation as a part of its digital transformation strategies. The annual ICT spending of M&S was estimated at $337.9 million in 2023. A major share of this spending is earmarked for acquiring software, hardware, and ICT services from vendors. M&S is a retailer of a wide range of apparel, home products, and food items, its product portfolio consists of womenswear, menswear, kids wear, cosmetics, footwear, home furnishings, and food.
Total ICT Spending 2023 | $337.9 million |
ICT Spend by Function | Communications, Data Center, Network, Application, End-User Computing, Service Desk, and Management |
ICT Spend by Channel | Internal Development and Maintenance, Technology Vendors (Direct), Local Resellers, Telcos, ICT Services Providers/Consulting Firms, Specialist Outsourcers, and Systems integrators |
External ICT Spend by Segment | ICT services, Software (including Cloud SaaS), Hardware (including Cloud Iaas), Network and communications, Consulting, and Others |
Technology Theme Focus | Artificial Intelligence, Big Data, Cloud Computing, IoT and Contactless retail |
The M&S digital transformation strategies report will act as a reference point to understand a company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. The information included in these reports is sourced from a mix of our very own internal database and authentic secondary research links such as the company’s annual report, presentations, press releases, etc. The report covers an overview of the company, its digital transformation strategies, technology focus areas, technology initiatives, technology introductions, investments, acquisitions, and ICT spending among others.
Digital Transformation Strategies
M&S generates volumes of data from across all its touchpoints and supply chain ranging from sourcing materials, manufacturing, and logistics to customer shopping carts. However, with the growing storage and data management needs, M&S’s existing on-premises data center did not offer scalability and flexibility. Consequently, M&S took a strategic decision to migrate workloads to a Microsoft Azure-based data platform with Azure Synapse Analytics for analytics, storage, and scalability. Leveraging Azure Data Lake Storage, Azure Databricks, and Azure Synapse, M&S’s data scientists are now able to extract and transform data and analyze them by creating dashboards and visualizations. Further, Azure Synapse allows moving data to Microsoft Power BI to provide teams across the organization to get access to data for self-service BI. Thus, eliminating their need to rely on the IT team for creating a dashboard.
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M&S Technology Theme Focus
M&S is utilizing several emerging technologies including artificial intelligence, big data, cloud computing, IoT, and payments to improve operational efficiency and enhance customer experiences.
M&S Technology Focus
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M&S Technology Initiatives
M&S has been involved in several strategic technology partnerships and collaborations, technology developments and rollouts, acquisitions, and technology investments over the past few years.
For instance, M&S partnered with RELEX Solutions, a provider of integrated retail and supply chain planning systems. The company has deployed RELEX’s AI-based platform across 1,050 M&S food stores and 13 distribution centers in the UK and Ireland. The platform facilitates accurate demand forecasting, ordering, and allocation information and simplifies online delivery flow Furthermore, it provides complete visibility into the supply chain, improving efficiency and maximizing sales while reducing store shelf-life losses.
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M&S ICT Spend by Function
- Communications
- Datacenter
- Network
- Application
- End-user computing
- Service desk
- Management
M&S ICT Spend by Function, 2023 (%)
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M&S ICT Spend by Channel
- Internal development and maintenance
- Technology vendors (direct)
- Local resellers
- Telcos
- ICT services providers/Consulting firms
- Specialist outsourcers
- Systems integrators
M&S ICT Spend by Channel, 2023 (%)
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M&S External ICT Spend by Segment
- ICT services
- Software (including Cloud SaaS)
- Hardware (including Cloud Iaas)
- Network and communications
- Consulting
- Others
M&S External ICT Spend by Segment, 2023 (%)
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Scope
This report provides:
- Insight into M&S’s technology activities.
- Insights of its digital transformation strategies and technology center & innovation program.
- Overview of technology initiatives covering partnerships, investments, and acquisitions.
- Insights on each technology initiative including technology theme, objective, and benefits.
- Details of estimated ICT budgets and major ICT contracts.
Reasons to Buy
- Gain insights into M&S’s technology operations.
- Gain insights into its technology strategies and innovation initiatives.
- Gain insights into its technology themes under focus.
- Gain insights into its various partnerships, investments, and acquisitions.
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Table of Contents
Frequently asked questions
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What was the total ICT spending of M&S in 2023?
The annual ICT spending of M&S was estimated at $337.9 million in 2023.
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Which is the leading ICT spending category by function for M&S?
Network is the leading ICT spending category by function for M&S in 2023.
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Which is the leading ICT spending category by channel for M&S?
Internal development and maintenance is the leading ICT spending category by channel for M&S in 2023.
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Which is the leading ICT spending category by segment for M&S?
Software (including cloud SaaS) is the leading ICT spending category by segment for M&S in 2023.
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What are the key technology themes in focus for M&S?
The key technological themes in focus for M&S are artificial intelligence, big data, cloud computing, IoT, and contactless retail.
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