Metcash – Digital Transformation Strategies

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Metcash Digital Transformation Strategies Report Overview

Metcash is deploying several emerging technologies, including AI, e-commerce, big data, social media, and fintech, to improve business operations and provide better services to consumers. The annual ICT spending of Metcash is estimated at $241.0 million for 2023. A major share of this spending is earmarked for software, ICT services, and network and communications. Metcash is a wholesale distribution and marketing company that services a wide network of bannered independent retailers and wholesale customers in Australia and New Zealand. It provides food, liquor, and hardware products as well as marketing, operational, and merchandising support to independent retailers. In the food industry, Metcash supports thousands of independently owned supermarkets operating under the IGA and Foodland brands, as well as convenience stores operating under the Campbells/C-Store brand. In the liquor industry, Metcash supplies liquor to independently owned retailers operating under the Cellarbrations, IGA Liquor, and The Bottle-O brands. In the hardware industry, Metcash services independent retailers operating under the Mitre 10, Home Hardware, Total Tools, and Hardings Hardware brands. Metcash refers to these three industries as pillars.

Total ICT Spending 2023 $241.0 million
ICT Spend by Function Data center, Communications, Network, Application, End-User computing, Management, and Service Desk
ICT Spend by Channel Internal development and maintenance, Technology vendors (direct), Local resellers, Telcos, ICT services providers/consulting firms, Specialist outsourcers, and Systems integrators
External ICT Spend by Segment Software (including cloud SaaS), Hardware (including cloud Iaas), ICT services, Consulting, Network and communications, and Others
Technology Theme Focus AI, big data, cloud, fintech, e-commerce, social media, and contactless retail

The Metcash Digital Transformation Strategies report will act as a reference point to understand a company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. The information included in this report is sourced from a mix of our very own internal database and authentic secondary research links such as the company’s annual report, presentations, press releases, etc. The report covers an overview of the company, its digital transformation strategies, technology focus areas, technology partnerships, technology introductions, and ICT spending.

Digital Transformation Strategies

In July 2021, Metcash launched Project Horizon, a multi-year digital transformation program, in partnership with Microsoft and KPMG. The program aims to reposition Metcash as a modern, technology-led distribution and marketing company.

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Metcash Technology Theme Focus

Metcash is deploying several emerging technologies, including AI, big data, cloud, social media, e-commerce, and fintech, to improve business operations and provide better services to consumers.

Metcash Technology Focus

Metcash Technology Focus

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Metcash Technology Initiatives

Metcash has been involved in several strategic technology partnerships, collaborations, and technology rollouts over the past few years. For instance, in 2021, the company installed Tiliter’s computer vision-based cameras at Fresh Pantry IGA Bondi and North Sydney supermarkets to accelerate the process of scanning fresh produce.

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Metcash ICT Spend by Function

  • Datacenter
  • Communications
  • Network
  • Applications
  • End-user computing
  • Management
  • ICT Service desk

Metcash ICT Spend by Function, 2023 (%)

Metcash ICT Spend by Function, 2023 (%)

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Metcash ICT Spend by Channel

  • Internal development and maintenance
  • Technology vendors (direct)
  • Local resellers
  • Telcos
  • ICT services providers/consulting firms
  • Specialist outsourcers
  • Systems integrators

Metcash ICT Spend by Channel, 2023 (%)

Metcash ICT Spend by Channel, 2023 (%)

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Metcash External ICT Spend by Segment

  • Software (including Cloud SaaS)
  • Hardware (including Cloud Iaas)
  • ICT services
  • Consulting
  • Network and communications
  • Others

Metcash External ICT Spend by Segment, 2023 (%)

Metcash External ICT Spend by Segment, 2023 (%)

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This report provides:

  • Insight into Metcash’ technology activities.
  • Overview of technology initiatives covering partnerships, and technology introductions.
  • Insights on each technology initiative including technology theme, objective, and benefits.
  • Details of estimated ICT budgets.

Reasons to Buy

  • Gain insights into Metcash’ technology operations.
  • Gain insights into its technology strategies and innovation initiatives.
  • Gain insights into its technology themes under focus.
  • Gain insights into its various partnerships, and technology introductions.

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Table of Contents


– Brief information about the company, its business divisions, and its financials

Digital Transformation Strategy

– A summary of key digital strategies/implementation efforts of the company

Technology Focus

– Lists the technology themes pertinent to the industry the company operates in and highlights the themes adopted by the company

Technology Initiatives

– Discussion about all the technology introductions & partnerships the company has entered

Partnership Network Map

– A bird’s eye view of all the partnerships/investments/acquisitions that the company has made in the last 3-5 years

ICT Budget and Contracts

– The company’s ICT budget segregated into hardware, software, and managed IT services

Key Executives

– Lists key executives and Digital Transformation Executives of the company, typically the key decision makers/influencers

Frequently asked questions

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