Online Returns in the UK, 2018 – 2023
Powered by
All the vital news, analysis, and commentary curated by our industry experts.
The “Online Returns in the UK, 2018 – 2023”, report forms part of GlobalData’s Retail Channels series, and offers a comprehensive insight into the consumer and market dynamics of the online returns channel. The report analyses the channel, the main trends, and consumer attitudes towards online returns.
The value of the online returns channel is forecast to rise 27.3% out to 2023 and although online sales growth will outpace the growth of the returns channel, retailers need to be prepared for this increase to successfully handle higher volumes and retain high customer satisfaction.
The clothing & footwear sector has the highest returns rate and makes up the lion’s share of the returns channel, which is unsurprising due to the importance of fit as a driver of returns.
Scope
– Despite significant growth in other sectors, including health & beauty, clothing & footwear will continue to dominate returns and will continue to account for the lion’s share of the channel.
– Health & beauty, entertainment and books are the sectors that are least returned by customers due to the lower value of products.
– Postal returns remain the most popular return method, with 44.6% of online returns being made by post, despite growth in alternative options.
Reasons to Buy
– Use our in-depth consumer and market insight to learn about the forecast for online returns for the different sectors, and the related hot issues of the online returns channel.
– Understand why and how consumers return products in different sectors online.
– Use consumer opinions about online returns to inform your online returns propositions.
Amazon
Next
Topshop
JD Sports
Klarna
H&M
PrettyLittleThing
The Perfume Shop
Hermes
Boots
Wiggle
AO.com
Royal Mail
Doddle
Collect+
DPD
Sports Direct
IKEA
Feelunique
Dobbies
Made.com
Sosandar
House of Fraser
Table of Contents
Table
Figures
Frequently asked questions
Get in touch to find out about multi-purchase discounts
reportstore@globaldata.com
Tel +44 20 7947 2745
Every customer’s requirement is unique. With over 220,000 construction projects tracked, we can create a tailored dataset for you based on the types of projects you are looking for. Please get in touch with your specific requirements and we can send you a quote.