Online returns in the UK
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The returns market will grow by 50.1% to £5.2bn in 2020, equating to 8.3% of the online market. Clothing & footwear accounted for 61.3% of the online returns market in 2015, and is forecast to grow by 64.5% in the five years to 2020 – the strongest growth across all sectors. Larger parcels dominate the online returns market, accounting for 61.3% of the market in 2015, driven by clothing & footwear and electricals
Scope
The returns market will grow by 50.1% to £5.2bn in 2020, equating to 8.3% of the online market.
The penetration of consumers who have returned goods in 2014 is dominated by clothing & footwear at 33.9%, with the next nearest sector at 15.7% (food & grocery gifting). This is a function of being the most shopped category online, as well as higher levels of dissatisfaction when receiving products due to fit, sizing and fabric quality.
The mix of methods to return online bought goods and the array of motivating factors differs as a function of infrastructure and the nature of products in each sector.
Clothing & footwear, stands apart from other sectors with fit and returning excess products (34.0% and 10.9%) strong motivating factors. The sector is also more likely to see consumers utilise novel returning methods such as collection points (13.4%) – aided by retailer investment and the portability of the goods
Reasons to Buy
Utilize expert insight and detailed data on online returns using consumer research to help form effective growth strategies surrounding this dimension of retail.
Includes detailed forecasts to 2020 on the value of online returns, how they are made and size of parcels.
Identifies hot issues and trends in this market.
Detailed breakdown on how people make returns by sector.
Understand the driving forces behind consumers making online returns
Boots
Curry’s
Halfords
Topshop
Missguided
Asda
ASOS
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