Retail Banking: Trends in contact center automation; Vertical and technology trends
Rapid digitalization has resulted in a lower attention span of customers. As customers have access to multiple brands and interaction touch points, they can change their brand loyalties with just a click of a button. This has made it even more difficult for service centers, such as banks, to enhance their customer experience and retain customers. Contact center automation has therefore served in many ways to bring a bank’s stakeholders together and enable contact centers to improve their line of banking services.
Scope
Current Analysis’ Vertical Focus Report – Retail Banking: Trends in contact center automation depicts the business challenges faced by the retail banking sector in the contact center automation domain along with the recent demand side and supply side trends in this functional area. The report outlines the evolution of the retail bank’s contact center automation domain and identifies the key opportunity areas for the ICT vendors. This report also presents Current Analysis’ view of the revenue opportunities in contact center automation banking domain through to 2019, highlighting the market size and growth by geography.
In particular, it provides an in-depth analysis of the following:
– The latest trends impacting the retail bank contact center automation market.
– The market trends (both supply-side and demand-side) that will facilitate the growth of the retail banking contact center automation market.
– The technology evolution of the market and vendor opportunities
– The market inhibitors that may hinder the pervasive adoption of contact center automation among retail banks.
– The primary findings from Current Analysis’ view of revenue opportunities in the retail banking contact center automation market through to 2019, highlighting the market size and growth by regions.
– An identification of banks’ IT budget allocation and IT priorities relating to contact center automation.
Reasons to Buy
– Understand the retail banks landscape, the recent trends, and inhibitors shaping the retail banking contact center automation market.
– Comprehend the retail banking contact center automation market evolution.
– Enhance your market segmentation by analyzing the revenue opportunity forecasts figure in the retail banking contact center automation market from 2015 to 2019, across geographies.
– Comprehend retail banks’ IT budget allocation and prioritization of top IT projects in 2015
– Understand how retail banking contact center automation market opportunities are set to change in the market in near future.
Table of Contents
List of Tables
List of Figures
Get in touch to find out about our multi-purchase discounts
reportstore@globaldata.com
Tel +44 (0) 20 7947 2960
Every customer’s requirement is unique. We understand that and can customize the report basis your exact research requirements pertaining to market insights, innovation insights, strategy and planning, and competitive intelligence. You can also avail the option of purchasing stand-alone sections of the report or request for a country specific report.
Still undecided about purchasing this report?
Testimonial
“The GlobalData platform is our go-to tool for intelligence services. GlobalData provides an easy way to access comprehensive intelligence data around multiple sectors, which essentially makes it a one-for-all intelligence platform, for tendering and approaching customers.
GlobalData is very customer orientated, with a high degree of personalised services, which benefits everyday use. The highly detailed project intelligence and forecast reports can be utilised across multiple departments and workflow scopes, from operational to strategic level, and often support strategic decisions. GlobalData Analytics and visualisation solutions has contributed positively when preparing management presentations and strategic papers.”
“COVID-19 has caused significant interference to our business and the COVID-19 intelligence from GlobalData has helped us reach better decisions around strategy. These two highlights have helped enormously to understand the projections into the future concerning our business units, we also utilise the project database to source new projects for Liebherr-Werk to use as an additional source to pitch for new business.”
Your daily news has saved me a lot of time and keeps me up-to-date with what is happening in the market, I like that you almost always have a link to the source origin. We also use your market data in our Strategic Business Process to support our business decisions. By having everything in one place on the Intelligence Center it has saved me a lot of time versus looking on different sources, the alert function also helps with this.
Having used several other market research companies, I find that GlobalData manages to provide that ‘difficult-to-get’ market data that others can’t, as well as very diverse and complete consumer surveys.
