The Wendy’s Company – Digital Transformation Strategies
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Wendy’S Company Digital Transformation Strategies Report Overview
The Wendy’s Company (Wendy’s) has been focusing on using artificial intelligence, metaverse, big data, and mobile technologies to digitally transform its operations. The annual ICT spending of Wendy’s was estimated at $82.6 million for 2022. A major share of this spending is earmarked for acquiring ICT services, hardware, and consulting from vendors. Wendy’s operates, develops, and franchises a network of quick-service restaurants. Wendy’s specializes in made-to-order hamburgers, baked potatoes, freshly prepared salads, and the Frosty dessert. The company consists of three business segments: (1) Wendy’s US, (2) Wendy’s International, and (3) Global Real Estate & Development.
Total ICT Spending 2022 | $82.6 million |
ICT Spend by Function | Data center, Communications, Network, Application, End-User computing, Management, and Service desk |
ICT Spend by Channel | Internal development and maintenance, Technology vendors (direct), Local resellers, Telcos, ICT services providers/consulting firms, Specialist outsourcers, and Systems integrators |
External ICT Spend by Segment | Software (including cloud SaaS), Hardware (including cloud Iaas), ICT services, Consulting, Network and communications, and Others |
Technology Theme Focus | Artificial intelligence, metaverse, big data, social media, and mobile technologies |
The Wendy’s Digital Transformation Strategies report will act as a reference point to understand a company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. Information included in these reports are sourced from a mix of our very own internal database and authentic secondary research links such as company’s annual report, presentations, press releases etc. The report covers overview of the company, its digital transformation strategies, innovation center, technology focus areas, technology partnerships, and ICT spending among others.
Digital Transformation Strategies
Wendy’s intends to utilize AI to develop tools to improve customer service, as well as use AI to develop voice-recognition software, which will transcribe verbal orders placed at a restaurant’s drive-through window or through a phone into text for cooks and servers. With the software in place, customers will no longer have to shout into drive-through windows.
To gain more insights on digital transformation strategies and initiatives of Wendy’s, download a free report sample.
Wendy’s Technology Theme Focus
Wendy’s is utilizing a number of emerging technologies including artificial intelligence, metaverse, big data, social media, and mobile technologies among others to achieve operational efficiency and enhance customer experience.
Wendy’s Technology Focus
To know about other technology themes under focus for the company, download a free report sample
Wendy’s Technology Initiatives
Wendy’s has been involved in several strategic technology partnerships and collaborations over the last few years. For instance, in 2021, Wendy’s partnered with Google Cloud, a part of Alphabet, to accelerate digital transformations across the organization. The partnership allows Wendy’s to use Google Cloud’s AI solutions to develop computer-vision systems, voice-recognition software, and various other digital tools. Wendy’s plans to apply the tools to improve customer service at drive-through lanes, offer personalized meal suggestions to customers based on their previous orders, and keep burgers from getting burnt on the grill.
For more insights on other technology initiatives of Wendy’s, download a free report sample
Wendy’s ICT Spend by Function
- Data center
- Communications
- Network
- Applications
- End-user computing
- Management
- ICT Service desk
Wendy’s ICT Spend by Function, 2022
For more insights on ICT spending by function, download a free report sample
Wendy’s ICT Spend by Channel
- Internal development and maintenance
- Technology vendors (direct)
- Local resellers
- Telcos
- ICT services providers/consulting firms
- Specialist outsourcers
- Systems integrators
Wendy’s ICT Spend by Channel, 2022
For more insights on ICT spending by channel, download a free report sample
Wendy’s External ICT Spend by Segment
- Software (including Cloud SaaS)
- Hardware (including Cloud Iaas)
- ICT services
- Consulting
- Network and communications
- Others
Wendy’s External ICT Spend by Segment, 2022
For more insights on external ICT spending by segment, download a free report sample
Scope
This report provides:
- Insight into Wendy’s technology activities.
- Overview of technology partnerships.
- Insights on each technology initiative including technology theme, objective, and benefits.
- Details of estimated ICT budgets.
Reasons to Buy
- Gain insights into Wendy’s technology operations.
- Gain insights into its technology strategies and innovation initiatives.
- Gain insights into its technology themes under focus.
- Gain insights into its various partnerships.
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Table of Contents
Frequently asked questions
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What was the total ICT spending of Wendy’s in 2022?
The annual ICT spending of Wendy’s was estimated at $82.6 million in 2022.
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Which was the leading ICT spending category by function for Wendy’s?
Data center was the leading ICT spending category by function for Wendy’s are communications in 2022.
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Which was the leading ICT spending category by channel for Wendy’s?
Internal development and maintenance was the leading ICT spending category by channel for Wendy’s in 2022.
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Which was the leading external ICT spending category by segment for Wendy’s?
Software (including cloud SaaS and PaaS) was the leading external ICT spending category by segment for Wendy’s.
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What are the key technology themes in focus for Wendy’s?
The key technological theme in focus for Wendy’s are artificial intelligence, metaverse, big data, social media, and mobile technologies.
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