United Kingdom (UK) Online Retailing Channel to 2024

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The UK Online Retailing 2019-2024 report offers comprehensive insight and analysis of the online channel in the UK, the main trends and hot issues, major players and consumer shopping behaviour. It also provides forecasts to 2024 across key retail sectors.

The UK online market is set to reach £57.2bn in 2019 and remain on a positive growth trajectory out to 2024e as consumers seek convenience online.

Clothing & footwear is set to remain the largest sector online in the next five years with 35.2% of sector spend going via the online channel by 2024, as retailers continue to enhance the shopping experience they offer.

Scope

– Spend via online marketplaces such as Amazon and eBay (on brand new products only) is set to rise 53.9% between 2019-2024e as consumers look to marketplaces for wide product choice.

– The percentage of online shoppers that have purchased clothing & footwear is 64.7%, by far the highest penetration of all the sectors with greater shopper numbers contributing to clothing & footwear being the biggest sector in terms of online spend.

– Spend via mobile devices is forecast to continue rising rapidly to account for 41.8% of UK online spend by 2024e, as tablet spend declines.

Reasons to Buy

– Use our in-depth consumer and market insight to learn about the growth of the different sectors online, and the related drivers and inhibitors for each sector.

– Understand why and how consumers shop online for different products, and their shopping journeys.

– Understand which retailers have the most popular online propositions in each sector.

– Understand average annual spend per head online by demographic, sector and device.

Amazon
ASOS
H&M
Topshop
New Look
IKEA
Marks & Spencer
Instagram
Pinterest
MADE.com
Wayfair
John Lewis
Next
Boots
Superdrug
Hermes
DPD
Tesco
Sainsbury's
PrettyLittleThing
boohoo.com
Very.co.uk
H&M
Debenhams
WH Smith
In Motion
Waterstones
Foyles
Primark
B&M
Home Bargains
Poundland
The Range
Ocado
Waitrose
Aldi
Lidl
DFS
ScS
Dreams
Sofology
Swoon
AO.com
Loaf
Eve
Simba
Emma
Bensons
Casper
Drunk Elephant
Space NK
& Other Stories
Facebook
L'Oreal
Feelunique
Dunelm
Worldstores
YouTube
Zara
Urban Outfitters
Google
Audible
World of Books
Sports Direct
ASDA
B&Q
Wilko
Argos
Wickes
Bunnings
Currys
Dixons
Carphone Warehouse
PC World
Littlewoods
O2
GAME
Iceland
Holland & Barrett
Thorntons
Hotel Chocolat
Poundshop.com
The Body Shop
Lush
Zavvi
Google Play
Playstation Network
Microsoft
Collect+
Doddle
InPost
Royal Mail

Table of Contents

Table of Contents

THE HOT ISSUES

Channel drivers and inhibitors

Sector drivers and inhibitors

Main issues in the online market

Consumer appetite for instant gratification is forcing retailers to rethink supply chain operating models

Rising importance of sustainability

Retailers must harness online marketplaces

Right delivery price is essential to convert shoppers

Given the competitive online market, it is vital that retailers utilise loyalty tools

True value of stores

HOT TOPICS IN THE ONLINE MARKET

Headlines

ONLINE SHOPPING HABITS

Retailers' apps

Online customer reviews

Online food shopping habits

Online returns

Click & collect

Impact of store closures

Opinions on retailers

Third-party retailing

Primark selling online

Amazon counter

WHAT PEOPLE BUY

Headlines

The channel at a glance

Overall channel size

Overall channel growth

Overall channel size

Sector penetration in online

Sector growth in online

Spend per head by sector

Total spend per head

Digital market

Click & collect split by sector

Third-party pickup split by sector

Online deliveries by sector and parcel size

Returns channel

Online returns

Books

Clothing & footwear

DIY & gardening

Electricals

Entertainment

Food & grocery

Furniture & floorcoverings

Health & beauty

Homewares

WHO SHOPS

Headlines

Online shoppers

Books

Clothing & footwear

DIY & gardening

Electricals

Food & grocery

Furniture & floorcoverings

Health & beauty

Homewares

Entertainment

THE SHOPPER JOURNEY

Headlines

Online shopping by device

Social media usage

Location of online purchases

Home delivery

Online returns

Consumer satisfaction

Shopper habits

Use of technology

WHERE PEOPLE SHOP

Headlines

Drivers of online shopping

Online retailer market shares

Retailer penetrations

Books top 10 retailers

Clothing & footwear top 10 retailers

DIY & gardening top 10 retailers

Electricals top 10 retailers

Food & grocery (weekly or regular shop) top 10 retailers

Food & grocery (gift foods) top 10 retailers

Furniture & floorcoverings top 10 retailers

Health & beauty top 10 retailers

Homewares top 10 retailers

Music & video top 10 retailers

Video & computer games top 10 retailers

Best in class retailers

METHODOLOGY

What is included

Table

List of Tables

The channel at a glance, 2019 & 2024e

Sector expenditure and growth, 2019 & 2019-2024e

Online digital market size by sector, 2019-2024e

Click and collect split by sector, 2019 & 2024e

Third-party pickup split by sector, 2019 & 2024e

Value of deliveries made by parcel size, by sector 2019 & 2024e

Best in class retailers, 2019

Frequently asked questions

United Kingdom (UK) Online Retailing Channel to 2024 thematic reports
Currency USD
$5,750

Can be used by individual purchaser only

$17,250

Can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company


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