Click & Collect in the UK, 2018-2023

"Click & Collect in the UK, 2018-2023", report forms part of GlobalData's Retail Channels series, and offers a comprehensive insight into the consumer and market dynamics of the click & collect channel. The report analyses the market, the main trends, and consumer attitudes towards the channel.

Click & Collect penetration has risen 1.2ppts from 2017 to 2018, driven mostly by male online shoppers and the dominance of the clothing & footwear sector.

The click & collect channel is forecast to continue growing rapidly to 2023, accounting for 12.9% of online spend by 2023.

Scope

- Clothing & Footwear will remain the largest sector within the click & collect channel, accounting for 60% of spend in 2018, as the sector continues to grow rapidly online.

- Store closures will reduce the availability of click & collect so retailers must consider other ways to cater for shoppers who prefer this fulfilment option, such as partnering with other retailers or third-party pickup providers.

- Retailers have improved click & collect services in terms of speed of delivery and cost, but the instore journey must now be improved to ensure the option offers all-round convenience for shoppers.

Reasons to buy

- Use our in-depth consumer insight to learn which sectors are the most important for the click & collect channel and which consumers are most likely to use the method, to be able to successfully tailor click & collect options.

- Understand what drives consumers to chose click & collect, such as the low cost of click & collect options and the guarantee that stock will be available when the shopper visits a store, in order to maximise sales potential.

Companies mentioned

Amazon

Argos

ASDA/ George

ASOS

Boots

Collect+

Debenhams

Dixons Carphone

Dunelm

H&M

IKEA

Jigsaw

John Lewis

Marks & Spencer

Morrisons

New Look

Next

Oasis

Sports ...

Amazon

Argos

ASDA/ George

ASOS

Boots

Collect+

Debenhams

Dixons Carphone

Dunelm

H&M

IKEA

Jigsaw

John Lewis

Marks & Spencer

Morrisons

New Look

Next

Oasis

Sports Direct

Superdrug

Tesco

Zara

Table of Contents

Table of Contents

THE HOT ISSUES

Channel drivers and inhibitors in click & collect

Main issues in click & collect

The instore collection journey must ...

Table of Contents

THE HOT ISSUES

Channel drivers and inhibitors in click & collect

Main issues in click & collect

The instore collection journey must be improved

The impact of store closures needs to be minimised

Retailers' click & collect services have plateaued

WHAT PEOPLE BUY

Channel definitions

Headlines

Overall channel size

Channel in context

Overall channel size

Overall channel growth

Sector growth in click & collect

Books

Clothing & footwear

DIY & gardening

Electricals

Entertainment

Food & grocery

Furniture & floorcoverings

Health & beauty

Homewares

WHO PEOPLE SHOP WITH

Click & collect retailer penetration

Profile: John Lewis

Profile: Marks & Spencer

Profiles of Argos, Next, Debenhams, Boots

Click & collect comparisons

HOW AND WHY PEOPLE SHOP

Headlines

Who shops

Who shops: books

Who shops: clothing & footwear

Who shops: DIY & gardening

Who shops: electricals

Who shops: entertainment

Who shops: food & grocery

Who shops: furniture & floorcoverings

Who shops: health & beauty

Who shops: homewares

Shopper profile by sector

The shopper journey

Shopping habits: device used

Shopping habits: device penetration by demographic

Shopping habits: time online shoppers made an order

Shopping habits: time that online orders are picked up

Shopping habits: location of purchase

Shopping habits: journey to pick up purchases

Shopping habits: checking purchases

Shopping habits: additional purchases instore

Shopping habits: length of research time

Shopper motivations

Shopper motivations: Drivers of click & collect usage

Shopper motivations: Drivers by demographic

Shopper motivations: Views on future click & collect usage

Shopper motivations: Option chosen if click & collect unavailable

Satisfaction of fulfilment methods

METHODOLOGY

Definition and methodology

List of Tables

List of Tables

Key retailers' click & collect services 2018 versus 2019

Size of the click & collect channel in 2018, including sector size for ...

List of Tables

Key retailers' click & collect services 2018 versus 2019

Size of the click & collect channel in 2018, including sector size for 2018 and 2023 and five-year growth rate

Click & collect retailer penetration and average additional spend instore, 2018

Click & collect retailer specifications

Click & collect profile of shoppers by sector, 2018

How often consumers make additional purchases by sector, 2018

List of Figures

List of Figures

Click & collect share of online retail, 2017, 2018e & 2023e

Growth of the fulfilment channels, 2018e-2023e

Overall click & collect: size ...

List of Figures

Click & collect share of online retail, 2017, 2018e & 2023e

Growth of the fulfilment channels, 2018e-2023e

Overall click & collect: size of the channel 2017-2023e

Overall click & collect and total online: annual growth rates 2017-2023e

Sector growth in click & collect, 2018e-2023e

Books: Click & collect sector size, 2017-2023e

Books: Click & collect annual growth rates, 2017-2023e

Books: Click & collect shares, 2017-2023e

Clothing & footwear: Click & collect sector size, 2017-2023e

Clothing & footwear: Click & collect annual growth rates, 2017-2023e

Clothing & footwear: Click & collect shares, 2017-2023e

DIY & gardening: Click & collect sector size, 2017-2023e

DIY & gardening: Click & collect annual growth rates, 2017-2023e

DIY & gardening: Click & collect shares, 2017-2023e

Electricals: Click & collect sector size, 2017-2023e

Electricals: Click & collect annual growth rates, 2017-2023e

Electricals: Click & collect shares, 2017-2023e

Entertainment: Click & collect sector size, 2017-2023e

Entertainment: Click & collect annual growth rates, 2017-2023e

Entertainment: Click & collect shares, 2017-2023e

Food & grocery: Click & collect sector size, 2017-2023e

Food & grocery: Click & collect annual growth rates, 2017-2023e

Food & grocery: Click & collect shares, 2017-2023e

Furniture & floorcoverings: Click & collect sector size, 2017-2023e

Furniture & floorcoverings: Click & collect annual growth rates, 2017-2023e

Furniture & floorcoverings: Click & collect shares, 2017-2023e

Health & beauty: Click & collect sector size, 2017-2023e

Health & beauty: Click & collect annual growth rates, 2017-2023e

Health & beauty: Click & collect shares, 2017-2023e

Homewares: Click & collect sector size, 2017-2023e

Homewares: Click & collect annual growth rates, 2017-2023e

Homewares: Click & collect shares, 2017-2023e

Journeys to pick up click & collect purchases: John Lewis and all online shoppers, 2018

Journeys to pick up click & collect purchases: Marks & Spencer and all online shoppers, 2018

Click & collect and third-party pickup penetration, 2017 & 2018

Click & collect penetration of online shoppers, overall and by demographic, 2017 & 2018

Click & collect penetration of online books shoppers, overall and by demographic, 2018

Click & collect penetration of online clothing & footwear shoppers, overall and by demographic, 2018

Click & collect penetration of online DIY & gardening shoppers, overall and by demographic, 2018

Third-party penetration of online electricals shoppers, overall and by demographic, 2018

Click & collect penetration of online entertainment shoppers, overall and by demographic, 2018

Click & collect penetration of online food & grocery shopper, overall and by demographic, 2018

Click & collect penetration of online furniture & floorcoverings shopper, overall and by demographic, 2018

Click & collect penetration of online health & beauty shoppers, overall and by demographic, 2018

Click & collect penetration of online homewares shoppers, overall and by demographic, 2018

Device used for making Click & collect purchases, 2017 & 2018

Laptop/desktop Click & collect penetration by demographic, 2018

Tablet Click & collect penetration by demographic, 2018

Mobile Click & collect penetration by demographic, 2018

Time online shoppers placed an order, 2017 & 2018

Time that click & collect orders are picked up, 2017 & 2018

Location of Click & collect purchase, 2017 & 2018

Journeys to pick up click & collect purchases, 2017 & 2018

Checking click & collect purchases, 2017 & 2018

How often consumers make additional purchases instore, 2017 & 2018

Proportion of consumers who made an additional purchase , 2017 & 2018

Length of research time, click & collect shoppers versus all online shoppers, 2018

Drivers of Click & collect usage, 2018

Click & collect shopper driver: avoid paying for home delivery charges, by demographic, 2018

Click & collect shopper driver: ensure stock availability, by demographic, 2018

Click & collect shopper driver: minimise the time spent in stores, by demographic, 2018

Click & collect shopper driver: don't want to wait for home delivery, by demographic, 2018

Click & collect shopper driver: quickest way to get the item, by demographic, 2018

Views on future usage of Click & collect, 2017 & 2018

Option chosen if click & collect is unavailable, 2017 & 2018

Satisfaction of fulfilment methods, 2017 & 2018

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