Winning and retaining business in the mining equipment sector in Asia-Pacific, 2016 – a survey of key buyers and decision-makers

Powered by

All the vital news, analysis, and commentary curated by our industry experts.

This report provides a detailed analysis of customer preferences throughout the Asia-Pacific mining sector, focusing on the factors that influence purchasing decisions and the performance of major equipment suppliers in the region. The analysis is based on GlobalData’s extensive survey of over 110 senior decision makers. Areas of analysis include: Customer satisfaction ratings on the performance of their main equipment supplier across 16 categories. Identifying which areas of business suppliers are excelling and which suppliers are out-performing the competition. Identify which factors influence the decision making process for choosing an equipment supplier. Analysis of the major suppliers, namely Caterpillar, Komatsu, Sandvik, and Atlas Copco, including their performance ratings compared to the overall average. Rankings of the leading suppliers for each equipment type, with respondents indicating who they viewed as the top suppliers throughout Asia for trucks, excavators, loaders, shovels, dozers, drills, continuous miners, engines, tires, pumps. Insight into the likelihood of switching supplier, and the median perceived lifespan, in years, for select mining equipment. Key action points for suppliers for product and service improvements, highlighted by their customers..

Scope

The report is based on responses from a survey of over 110 senior decision makers at operating Asia-Pacific mines, responsible for the purchase of equipment for plant and mine operations, along with its consumables. Survey respondents represented 8 different countries including: India, Indonesia and the Philippines. This included four different commodity groups and a range of surface and underground mining operations.

Reasons to Buy

Identify key areas for differentiation by understanding what factors most influence choice of supplier

Target product and service improvement areas based on where mining equipment suppliers are currently underperforming relative to customer expectations

Develop successful sales and marketing strategies through an understanding of the leading competitors and their strengths and weaknesses.

Caterpillar
Komatsu
Hitachi
Atlas Copco
Sandvik
Liebherr
Volvo
Cummins
Kirloskar
Bridgestone
Goodyear
Michelin
MRF
Yokohama
Bell Equipment
BEML
Eimco Elecon
Mercedes-Benz

Table of Contents

1 Executive Summary

2 Main Manufacturers of Heavy Equipment

2.1 Introduction

2.2 Major Heavy Equipment Suppliers in Asia

2.3 Leading Manufacturers by Equipment Type

2.4 OEM Shares by Country

2.5 Choice of Main OEM by Commodity

3 Key Factors When Choosing A Supplier

3.1 Introduction

3.2 Key Factors in Choosing a New Supplier

3.3 Key Factors when Choosing a New Supplier in India, Indonesia and the Philippines

3.4 Key Factors when Choosing a New Supplier, by Current Main OEM

3.5 Key Consideration When Choosing a New Supplier

3.6 How Winning Suppliers Differentiated Themselves

3.7 How Winning Suppliers Differentiated Themselves in India, Indonesia and the Philippines

3.8 Comparison Differentiation by Current Main Supplier

4 Supplier Performance and Customer Satisfaction

4.1 Introduction

4.2 Overall Supplier Performance

4.3 Satisfaction Ratings in India, Indonesia and the Philippines

4.4 Satisfaction Ratings by Commodity

4.5 Satisfaction Ratings by Company Revenue

4.6 Satisfaction Ratings by Mine Size

4.7 Satisfaction by Main Supplier

4.7.1 Caterpillar – respondent breakdown and satisfaction ratings

4.7.2 Komatsu – respondent breakdown and satisfaction ratings

4.7.3 Sandvik – respondent breakdown and satisfaction ratings

4.7.4 Atlas Copco – respondent breakdown and satisfaction ratings

4.8 Likelihood for OEM to Continue as a Main Supplier for the Next 5 Years

4.8.1 Reasons why respondents said ‘no’

4.9 Median Expected Lifespan of Equipment On-Site

5 Key Improvement Areas For Manufacturers

5.1 Introduction

5.2 Parts Availability Remains the Overall Key Area for Improvement

5.3 Areas for Improvement – 2014 versus 2016

5.4 Areas for Improvement Based on Main OEM

5.5 Areas for Improvement Based on Company Revenue

6 Action Points and Recommendations

7 Appendix I

8 Appendix II

8.1 Survey Background

8.2 Analysis of the Survey Sample

9 Appendix III

9.1 What is This Report About?

9.2 Methodology

9.3 Contact GlobalData

9.4 About GlobalData

9.5 Disclaimer

Table

Table 1: Top Improvement Areas For Caterpillar Customers by Country (%), 2016

Table 2: Importance of Factors When Choosing a New Supplier by Country, 2016

Table 3: Importance of Factors When Choosing a New Supplier by Main OEM, 2016

Table 4: Areas Where Main Suppliers Differentiated Themselves From Their Competitors (%), 2016

Table 5: Differentiation by Country (%), 2016

Table 6: Differentiation by Main OEM (%), 2016

Table 7: Comparison of Average Satisfaction Ratings, 2014 versus 2016

Table 8: Average Satisfaction Ratings by Country, 2016

Table 10: Average Satisfaction Ratings by Commodity, 2016

Table 11: Average Satisfaction Ratings by Main OEM, 2016

Table 12: Average Satisfaction Ratings by Company Revenue (%), 2016

Table 13: Areas for Improvement for Equipment Suppliers, 2016

Table 14: Areas for Improvement Comparison – 2014 versus 2016 (%)

Table 15: Areas for Improvement by Main OEM (%), 2016

Table 15: Areas for Improvement by Company Revenue (%), 2016

Figures

Figure 1: Total Number of Operating Mines by Respondent Countries, 2016

Figure 2: Total Operating Mines by Commodity in Key Countries in Africa, 2016

Figure 3: Main OEMs by Share of Mines Surveyed in Asia Pacific (%), 2016

Figure 4: Leading Suppliers by Share of Respondents – Underground Equipment (%), 2016

Figure 5: Leading Suppliers by Share of Respondents – Surface Equipment (%), 2016

Figure 6: Choice of Main OEMs in India, Indonesia and the Philippines (%), 2016

Figure 7: Choice of Main OEMs Across Top Commodity Sectors (%), 2016

Figure 8: Importance of Factors When Choosing a New Supplier (%), 2016

Figure 9: Importance of Factors When Choosing a New Supplier by Country (%), 2016

Figure 10: Importance of Factors When Choosing a New Supplier by OEM (%), 2016

Figure 11: Key Considerations When Choosing a New Supplier (%), 2016

Figure 12: Areas Where Main Suppliers Differentiated Themselves from their Competitors (%), 2016

Figure 13: Differentiation in India, Indonesia and the Philippines (%), 2016

Figure 14: Differentiation by Main OEM (%), 2016

Figure 15: Average Satisfaction Ratings of Main OEM, 2016

Figure 16: Comparison of Satisfaction, 2014 versus 2016

Figure 17: Average Satisfaction Ratings in India, Indonesia and the Philippines, 2016

Figure 18: Average Satisfaction Ratings by Commodity, 2016

Figure 19: Average Satisfaction Ratings by Company Revenue, 2016

Figure 20: Average Satisfaction Ratings by Mine Size, 2016

Figure 21: Average Satisfaction Ratings by Main OEM, 2016

Figure 22: Caterpillar – Respondent Breakdown (%), 2016

Figure 23: Caterpillar Satisfaction Versus Overall Ratings (%), 2016

Figure 24: Komatsu – Respondent Breakdown (%), 2016

Figure 25: Komatsu Satisfaction Versus Overall Ratings (%), 2016

Figure 26: Sandvik – Respondent Breakdown (%), 2016

Figure 27: Sandvik Satisfaction Versus Overall Ratings (%), 2016

Figure 28: Atlas Copco – Respondent Breakdown (%), 2016

Figure 29: Atlas Copco Satisfaction Versus Overall Ratings (%), 2016

Figure 30: OEMs to Remain as the Main Supplier for the Next Five Years (%), 2016

Figure 31: Median Lifespan Expectations in India, Indonesia and the Philippines (Years), 2016

Figure 32: Areas for Improvement for Equipment Suppliers, 2016

Figure 33: Areas for Improvement – Q4 2014 versus Q3 2016 (%)

Figure 34: Areas for Improvement by Main OEM (%), 2016

Figure 35: Areas for Improvement by Company Revenue (%), 2016

Figure 36: Share of Respondents by Country (%), 2016

Figure 37: Share of Respondents by Mine Type (%), 2016

Figure 38: Share of Respondents by Commodity (%), 2016

Figure 39: African Mines by Company Revenue (%), 2016

Figure 40: African Mines by Mine Size (%), 2016

Frequently asked questions

Winning and retaining business in the mining equipment sector in Asia-Pacific, 2016 – a survey of key buyers and decision-makers thematic reports
Currency USD
$4,950

Can be used by individual purchaser only

$14,850

Can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company


Undecided about purchasing this report?

Enquire Before Buying Request a Free Sample

Get in touch to find out about multi-purchase discounts

reportstore@globaldata.com
Tel +44 20 7947 2745

Every customer’s requirement is unique. With over 220,000 construction projects tracked, we can create a tailored dataset for you based on the types of projects you are looking for. Please get in touch with your specific requirements and we can send you a quote.

Sample Report

Winning and retaining business in the mining equipment sector in Asia-Pacific, 2016 – a survey of key buyers and decision-makers was curated by the best experts in the industry and we are confident about its unique quality. However, we want you to make the most beneficial decision for your business, so we offer free sample pages to help you:

  • Assess the relevance of the report
  • Evaluate the quality of the report
  • Justify the cost

Download your copy of the sample report and make an informed decision about whether the full report will provide you with the insights and information you need.

Below is a sample report to understand what you are buying

See what our customers are saying

“The GlobalData platform is our go-to tool for intelligence services. GlobalData provides an easy way to access comprehensive intelligence data around multiple sectors, which essentially makes it a one-for-all intelligence platform, for tendering and approaching customers.

GlobalData is very customer orientated, with a high degree of personalised services, which benefits everyday use. The highly detailed project intelligence and forecast reports can be utilised across multiple departments and workflow scopes, from operational to strategic level, and often support strategic decisions. GlobalData Analytics and visualisation solutions has contributed positively when preparing management presentations and strategic papers.”

Business Intelligence & Marketing Manager, SAL Heavy Lift

“COVID-19 has caused significant interference to our business and the COVID-19 intelligence from GlobalData has helped us reach better decisions around strategy. These two highlights have helped enormously to understand the projections into the future concerning our business units, we also utilise the project database to source new projects for Liebherr-Werk to use as an additional source to pitch for new business.”

Market Analyst & Management, Liebherr-Werk

Your daily news has saved me a lot of time and keeps me up-to-date with what is happening in the market, I like that you almost always have a link to the source origin. We also use your market data in our Strategic Business Process to support our business decisions. By having everything in one place on the Intelligence Center it has saved me a lot of time versus looking on different sources, the alert function also helps with this.

Head of Key Accounts, Saab AB

Having used several other market research companies, I find that GlobalData manages to provide that ‘difficult-to-get’ market data that others can’t, as well as very diverse and complete consumer surveys.

Marketing Intelligence Manager, Portugal Foods

Our experience with GlobalData has been very good, from the platform itself to the people. I find that the analysts and the account team have a high level of customer focus and responsiveness and therefore I can always rely on. The platform is more holistic than other providers. It is convenient and almost like a one stop shop. The pricing suite is highly competitive and value for our organisation.

I like reports that inform new segments such as the analysis on generation Z, millennials, the impact of COVID 19 to our banking customers and their new channel habits. Secondly the specialist insight on affluent sector significantly increases our understanding about this group of customers. The combination of those give us depth and breadth of the evolving market.

I’m in the business of answering and helping people make decisions so with the intelligence center I can do that, effectively and efficiently. I can share quickly key insights that answer and satisfy our country stakeholders by giving them many quality studies and primary research about competitive landscape beyond the outlook of our bank. It helps me be seen as an advisory partner and that makes a big difference. A big benefit of our subscription is that no one holds the whole data and because it allows so many people, so many different parts of our organisation have access, it enables all teams to have the same level of knowledge and decision support.

Head of Customer Insight and Research, Standard Chartered

“I know that I can always rely on Globaldata’s work when I’m searching for the right consumer and market insights. I use Globaldata insights to understand the changing market & consumer landscape and help create better taste & wellbeing solutions for our customers in food, beverage and healthcare industries.

Globaldata has the right data and the reports are of very high quality compared to your competitors. Globaldata not only has overall market sizes & consumer insights on food & beverages but also provides insights at the ingredient & flavour level. That is key for B2B companies like Givaudan. This way we understand our customers’ business and also gain insight to our unique industry”

Head of Consumer Sensory Insights, Givaudan

GlobalData provides a great range of information and reports on various sectors that is highly relevant, timely, easy to access and utilise.  The reports and data dashboards help engagement with clients; they provide valuable industry and market insights that can enrich client conversations and can help in the shaping of value propositions. Moreover, using GlobalData products has helped increase my knowledge of the finance sector, the players within it, and the general threats and opportunities.

I find the consumer surveys that are carried out to be extremely beneficial and not something I have seen anywhere else. They provided an insightful view of why and which consumers take (or don’t) particular financial products. This can help shape conversations with clients to ensure they make the right strategic decisions for their business.

One of the challenges I have found is that data in the payments space is often piecemeal. With GD all of the data I need is in one place, but it also comes with additional market reports that provide useful extra context and information. Having the ability to set-up alerts on relevant movements in the industry, be it competitors or customers, and have them emailed directly to me, ensures I get early sight of industry activity and don’t have to search for news.

Senior Account Manager, TSYS
Go even deeper with GlobalData Intelligence Center

Every Company Report we produce is powered by the GlobalData Intelligence Center.

Subscribing to our intelligence platform means you can monitor developments at Winning and retaining business in the mining equipment sector in Asia-Pacific, 2016 – a survey of key buyers and decision-makers in real time.

  • Access a live Winning and retaining business in the mining equipment sector in Asia-Pacific, 2016 – a survey of key buyers and decision-makers dashboard for 12 months, with up-to-the-minute insights.
  • Fuel your decision making with real-time deal coverage and media activity.
  • Turn insights on financials, deals, products and pipelines into powerful agents of commercial advantage.