AIA Group – Enterprise Tech Ecosystem Series

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AIA Group Digital Transformation Strategies Report Overview

AIA Group Limited (AIA) has been focusing on using artificial intelligence, machine learning, cloud, big data, and cybersecurity to digitally transform its operations. The annual ICT spending of AIA Group was estimated at $1.7 billion for 2022. A major share of this spending is earmarked for acquiring software, network and communications, and hardware from vendors. AIA is a life insurance group. It offers life insurance, medical insurance, accident protection insurance, critical illness insurance, disability protection insurance, and savings and investment plans to individuals. It also offers credit insurance, retirement savings, and employee benefits plans to corporate clients. It markets and sells its products and services through a network of partners, agents, and employees.

The AIA Digital Transformation Strategies report will act as a reference point to understand a company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. Information included in these reports are sourced from a mix of our very own internal database and authentic secondary research links such as company’s annual report, presentations, press releases etc. The report covers overview of the company, its digital transformation strategies, technology focus areas, accelerators, incubators & other innovation programs, technology partnerships, technology introductions, investments, and ICT spending among others.

Digital Transformation Strategies

AIA is focusing on digitalization, automation, and innovation by leveraging emerging technologies such as AI, machine learning, big data, and analytics to enhance efficiency, productivity, and customer experience. It has progressively shifted to digital communications and automated back-office processes. As of 2019, 80% of its customer interactions are performed digitally, over 30% of its 37 million customer interactions are fully automated, and 62% of all cases are underwritten automatically.

To gain more insights on digital transformation strategies and initiatives of AIA, download a free report sample

AIA Technology Theme Focus

AIA is utilizing a number of emerging technologies including artificial intelligence, machine learning, cloud, big data, insurtech and cybersecurity among others to boost operational efficiencies, improve product offerings, and enhance customer experiences.

AIA Technology Focus

AIA Technology Focus

To know about other technology themes under focus for the company, download a free report sample

AIA Technology Initiatives

AIA has been involved in several strategic technology partnerships and collaborations, technology developments and roll outs, and technology investments over the last few years. For instance, in 2021, AIA Singapore partnered with AiDa Technologies to develop Claims EZ, an AI- and machine-learning-technology-enabled digital platform for insurance claim process automation. The platform facilitates the automation of pre-authorization and claim submission relating to health insurance. AIA is also able to detect fraudulent and risky claims with the help of the machine-learning algorithm that the platform uses

For more insights on other technology initiatives of AIA, download a free report sample

AIA ICT Spend by Function

  • Data center
  • Communications
  • Network
  • Applications
  • End-user computing
  • Management
  • ICT Service desk

AIA ICT Spend by Function

AIA ICT Spend by Function

For more insights on ICT spending by function, download a free report sample

AIA ICT Spend by Channel

  • Internal development and maintenance
  • Technology vendors (direct)
  • Local resellers
  • Telcos
  • ICT services providers/consulting firms
  • Specialist outsourcers
  • Systems integrators

AIA ICT Spend by Channel

AIA ICT Spend by Channel

For more insights on ICT spending by channel, download a free report sample

AIA External ICT Spend by Segment

  • Software (including Cloud SaaS)
  • Hardware (including Cloud IaaS)
  • ICT services
  • Consulting
  • Network and communications
  • Others

AIA External ICT Spend by Segment

AIA External ICT Spend by SegmentFor more insights on external ICT spending by segment, download a free report sample

AIA Digital Transformation Strategies Overview

Total ICT Spending 2022 $1.7 billion
ICT Spend by Function Data Center, Communications, Network, Application, End-User Computing, Management, and Service Desk
ICT Spend by Channel Internal Development and Maintenance, Technology Vendors (direct), Local Resellers, Telcos, ICT Services Providers/Consulting Firms, Specialist Outsourcers, and Systems Integrators
External ICT Spend by Segment Software (including cloud SaaS), Hardware (including cloud IaaS), ICT Services, Consulting, Network and Communications, and Others
Technology Theme Focus Artificial Intelligence, Machine Learning, Cloud, Big Data, Insurtech and Cybersecurity

This report provides:

  • Insight into AIA’s technology activities.
  • Insights of its accelerators, incubators & other innovation programs.
  • Overview of technology initiatives covering partnerships, technology introductions, and investments.
  • Insights on each technology initiative including technology theme, objective, and benefits.
  • Details of estimated ICT budgets.

Reasons to Buy

  • Gain insights into AIA’s technology operations.
  • Gain insights into its technology strategies and innovation initiatives.
  • Gain insights into its technology themes under focus.
  • Gain insights into its various partnerships.

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Table of Contents

Table of Contents

Overview

Digital Transformation Strategy

Accelerators, Incubators, and Other Innovation Programs

Technology Focus

Technology Initiatives

Investments

Partnership and Investment Network Map

ICT Budget and Contracts

Key Executives

About GlobalData

Frequently asked questions

AIA Group – Enterprise Tech Ecosystem Series standard reports
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