Bank Mandiri – Digital Transformation Strategies

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Bank Mandiri Digital Transformation Strategies Report Overview

Bank Mandiri is tapping into key disruptive technologies, including AI, big data, cloud, and digital banking, among others, to digitally transform its operations. The annual ICT spending of Bank Mandiri was estimated at $678.6 million for 2022. A major share of this spending is earmarked for acquiring software, ICT services, and hardware from vendors.

Bank Mandiri was established on October 2, 1998. In July 1999, four state-owned banks—namely Bank Exim, Bank Dagang Negara, Bank Bumi Daya, and Bapindo were merged into Bank Mandiri. The bank offers banking products and services to both individual and business customers. For individual customers, its products and services include savings accounts, credit and debit cards, loans, investment and insurance products, e-banking services, and money transfer services. Its portfolio for business customers includes deposits, loans, corporate cards, cash management services, trade finance services, treasury services, and e-banking services. The bank has 11 subsidiaries, namely Bank Syariah Indonesia, Bank Mandiri Taspen, Bank Mandiri (Europe), AXA Mandiri Financial Services, Mandiri AXA General Insurance, Asuransi Inhealth, Mandiri Sekuritas, Mandiri Capital Indonesia, Mandiri Tunas Finance, Mandiri Utama Finance, and Mandiri International Remittance.

The Bank Mandiri digital transformation strategies report will act as a reference point to understand a company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. Information included in these reports are sourced from a mix of our very own internal database and authentic secondary research links such as company’s annual report, presentations, press releases etc. The report covers overview of the company, its digital transformation strategies, technology focus areas, technology partnerships, technology introductions, investments, and ICT spending among others.

Digital Transformation Strategies

Bank Mandiri is focusing on expanding its digital banking services portfolio to compete with the growing number of digital banks in Indonesia, as well as to meet the growing customer demand for integrated digital financial services and to provide banking services to the unbanked population.

To gain more insights on digital transformation strategies and initiatives of Bank Mandiri, download a free report sample

Bank Mandiri Technology Theme Focus

Bank Mandiri is strengthening its focus on the use of key disruptive technologies to enhance its operations and to offer better banking products and services. To do so, it is tapping into key disruptive technologies including AI, big data, cloud, and digital banking, among others.

Bank Mandiri Technology Focus

Bank Mandiri Technology Focus

To know about other technology themes under focus for the company, download a free report sample

Bank Mandiri Technology Initiatives

Bank Mandiri has been involved in several strategic technology partnerships and collaborations, technology roll outs, and technology investments over the past few years. For instance, in 2021, the bank launched its Livin’ mobile app. It allows customers to open an online account without visiting a branch office, transfer cash to other bank accounts, view their account balance, withdraw cash from ATMs without using a card, apply for credit cards, open savings plans and deposit accounts, and transfer money overseas. It also enables third-party transactions such as bill payments, purchases on ecommerce sites, and investments in mutual funds and government securities.

For more insights on other technology initiatives of Bank Mandiri, download a free report sample

Bank Mandiri ICT Spend by Function

  • Data center
  • Communications
  • Network
  • Applications
  • End-user computing
  • Management
  • ICT Service desk

Bank Mandiri ICT Spend by Function, 2022 (%)

Bank Mandiri ICT Spend by Function

For more insights on ICT spending by function, download a free report sample

Bank Mandiri ICT Spend by Channel

  • Internal development and maintenance
  • Technology vendors (direct)
  • Local resellers
  • Telcos
  • ICT services providers/consulting firms
  • Specialist outsourcers
  • Systems integrators

Bank Mandiri ICT Spend by Channel, 2022 (%)

Bank Mandiri ICT Spend by Channel

For more insights on ICT spending by channel, download a free report sample

Bank Mandiri External ICT Spend by Segment

  • Software (including Cloud SaaS)
  • Hardware (including Cloud IaaS)
  • ICT services
  • Consulting
  • Network and communications
  • Others

Bank Mandiri External ICT Spend by Segment, 2022 (%)

Bank Mandiri External ICT Spend by Segment

For more insights on external ICT spending by segment, download a free report sample

Bank Mandiri Digital Transformation Overview

Total ICT Spending 2022 $678.6 million
ICT Spend by Function Data Center, Communications, Network, Application, End-User Computing, Management, and Service desk
ICT Spend by Channel Internal Development and Maintenance, Technology Vendors (Direct), Local Resellers, Telcos, ICT Services Providers/Consulting Firms, Specialist Outsourcers, and Systems Integrators
External ICT Spend by Segment Software (Including Cloud SaaS), Hardware (Including Cloud IaaS), ICT Services, Consulting, Network and Communications, and Others
Technology Theme Focus AI, Big Data, Cloud, and Digital Banking

This report provides:

  • Insight into Bank Mandiri’s technology activities.
  • Overview of technology initiatives covering partnerships, technology introductions, and investments.
  • Insights on each technology initiative including technology theme, objective, and benefits.
  • Details of estimated ICT budgets.

Reasons to Buy

  • Gain insights into Bank Mandiri’s technology operations.
  • Gain insights into its technology strategies and innovation initiatives.
  • Gain insights into its technology themes under focus.
  • Gain insights into its various partnerships, technology introductions, and investments.


Table of Contents

1 Overview

2 Digital Transformation Strategy

3 Accelerators, Incubators, and Other Innovation Programs

4 Technology Focus

5 Technology Initiatives

6 Venture Arm

7 Investments

8 Partnership and Investment Network Map

9 ICT Budget

10 Key Executives

11 Contact Us

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