Banking and Payments Predictions in 2023 – Thematic Intelligence

Powered by

All the vital news, analysis, and commentary curated by our industry experts.

Explore trends and insights from the following data in our best-selling Banking and Payments Predictions in 2023’ thematic report:

  • Identify top themes impacting the sector which include AI, Conversational Platforms, Cloud, Cybersecurity, Financial Wellbeing, Robo-Advice, Social Media, Generation Hashtag, Digital Banking, Environmental, Social, and Governance (ESG), SME Banking, Data Privacy, Open Banking, User Experience, Digital Lending, Strategic Partnerships, and Blockchain.
  • For each theme, we offer a series of predictions, identify winners and losers and classify the top 10 themes into three groups: industry, macroeconomic, and technology.
  • Whilst most investment research is underpinned by backward-looking company valuation models, GlobalData’s thematic methodology identifies which companies are best placed to succeed in a future filled with multiple disruptive threats.

How is the ‘Banking and Payments Predictions in 2023’ thematic report different from other reports in the market?

Corporate giants, governments, and individuals across all industry verticals are adapting to new technologies that will accelerate growth in the coming decade. Getting access to the ‘Banking and Payments Predictions in 2023’ thematic report today will help you to:

  • Understand the most disruptive themes in banking for 2023.
  • Access key predictions per theme to help guide strategy and tech decisions at your institution.
  • Analysis of payment themes such as Mobile Payments, Instant Payments, and Online Payments.
  • Understand which individual firms are best placed to “win” or “lose” amid predicted thematic impacts.

We recommend this valuable source of information to anyone involved in:

  • Bankers /Fintech Companies/Lending Companies
  • ​Digital payment companies/Insurance Companies/​Retail Banks
  • Technology Leaders and Startups
  • Strategy, Marketing, and Business Development
  • Market Intelligence and Portfolio Managers
  • Professional Services – Investment Banks, PE/VC firms
  • M&A and Investment Consultants
  • Management Consultants and Consulting Firms

To Get a Snapshot of the Global Banking and Payments Predictions in the 2023 Report, Download a Free Report Sample

Banking and Payments Predictions Market Overview

2023 will test the economic and technological underpinnings of all direct-to-consumer and B2B propositions in banking, payments, and wealth management. With far less venture capital (VC) money sloshing around the sector, investors will expect far shorter, more direct paths to profitability. Incumbent banks will be under pressure to limit non-performing loans.   A distressed fintech sector will present highly favorable M&A opportunities for incumbents looking for a step change in capabilities and a blueprint for a new operating model. The Banking and Payments Predictions report is a multi-theme report covering 20 themes, drawn from banking, payments, and wealth management.

Banking and Payments Predictions – Top Themes

The top themes in the banking and payments market are artificial intelligence (AI), conversational platforms, cloud, cybersecurity, financial wellbeing, robo-advice, social media, generation hashtag, digital banking, environmental, social, and governance (ESG), SME banking, mobile payments, instant payments, online payments, data privacy, open banking, user experience, digital lending, strategic partnerships, and blockchain.

Artificial Intelligence: AI will be the single most disruptive technology theme within financial services because it has the most wide-ranging potential applications across mission-critical business areas. Those banks that do best in AI will have a holistic strategy that cuts across business lines, products, departments, and partners, enabling them to quickly identify and deploy the most proven use cases for maximum customer impact. Success in AI will require judicious investments in related areas, such as cloud and robotic process automation, to harvest the transformational potential of AI across all dimensions of the customer experience.

For more insights into the impact of AI on the banking and payments industry, download a free report sample

Conversational Platforms: Chatbots will support multi-channel and super-app engagement. They offer important flexibility and agility at a lower cost. This is especially true in the context of super-app strategy, where chatbots will be an important weapon against disintermediation. However, reliance on chatbots will bring added risk for distressed consumers. There is plenty of anecdotal evidence of chatbots misfiring at moments of heightened emotional stress.

Satisfaction with Chatbots in Banking, 2022 (%)

For more insights into the impact of conversational platforms on the banking and payments industry, download a free report sample

Cybersecurity: Tech spending on cybersecurity will grow. Banks are unleashing the power of digital technologies to predict and prevent cyberattacks before they happen. Cybersecurity technologies will help banks shore up their reputation as trusted and secure providers as they digitize amid increased openness. Ransomware attacks continue to be a popular talking point and are growing in sophistication. Geopolitical tensions in 2022 put many companies on high alert for politically motivated cyberattacks, while deteriorating economic conditions will give other would-be attackers heightened motivations.

Survey on Online Security of Digital Only Banks, (%)

For more insights into the impact of cybersecurity on the banking and payments industry, download a free report sample

Generation Hashtag: Generation Hashtag, which refers to a group of people born between 1991 and 2005, differ the most around their openness to non-traditional providers, willingness to share data, satisfaction with ESG issues, desire for personalization, and reliance on mobile devices. Openness to non-traditional providers, including telcos, Big Tech, and new digital banks, is twice that of the general population, and that number has doubled in the last 24 months alone, which is a testament to the velocity of change we expect to continue across 2023.

Activities Conducted on Smartphone Daily, 2022 (%)

For more insights into the impact of Generation Hashtag on the banking and payments industry, download a free report sample

Digital Banking: For purist digital banks without a physical presence, the potential size of the market has contracted in the last half of a decade, while the number of new digital banks has multiplied many times. In 2023, we expect more banks to offer some type of physical presence, but with great diversity in those approaches such as highly digital, hybrid, purely human, etc. Declining barriers to entry, alongside ongoing consumer interest in value alignment, will see ever more segmented new digital banks.

Survey on Usage of Banks Without Physical Presence, 2022 (%)

For more insights into the impact of digital banking on the banking and payments industry, download a free report sample

Banking and Payments Predictions Overview

Top Themes   AI, Conversational Platforms, Cloud, Cybersecurity, Financial Wellbeing, Robo-Advice, Social Media, Generation Hashtag, Digital Banking, Environmental, Social, and Governance (ESG), SME Banking, Mobile Payments, Instant Payments, Online Payments, Data Privacy, Open Banking, User Experience, Digital Lending, Strategic Partnerships, and Blockchain

Key Highlights

Success in AI will require judicious investments in related areas, such as cloud and robotic process automation, to harvest the transformational potential of AI across all dimensions of the customer experience.

Millennials and Generation Z are the key demographic for mobile-first investing and robo-advice, which is seen by many new entrants as a launching pad for a lifelong wealth relationship. However, this will continue to be a very difficult market for new entrants.

The most successful mobile payment systems in 2023 and beyond will be those that utilize the versatility of a mobile P2P or mobile commerce system to achieve omnichannel reach, as services in Asia-Pacific have already done.

Bank of America
Ant Financial
BNY Mellon
JPMorgan Chase
J.P. Morgan
Western Union
Rocket Mortgage
Samsung Pay
Starling Bank
Thought Machine
Triodos Bank

Table of Contents


Executive Summary

Artificial Intelligence

Conversational Platforms



Financial Wellbeing


Social Media

Generation Hashtag

Digital Banking

Environmental, Social, and Governance (ESG)

SME Banking

Mobile Payments

Instant Payments

Online Payments

Data Privacy

Open Banking

User Experience

Digital Lending

Strategic Partnerships



Further Reading

Our Thematic Research Methodology

About GlobalData

Contact Us

Frequently asked questions

Banking and Payments Predictions in 2023 – Thematic Intelligence thematic reports
Currency USD

Can be used by individual purchaser only


Can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company

Undecided about purchasing this report?

Enquire Before Buying Request a Free Sample

Get in touch to find out about multi-purchase discounts
Tel +44 20 7947 2745

Every customer’s requirement is unique. With over 220,000 construction projects tracked, we can create a tailored dataset for you based on the types of projects you are looking for. Please get in touch with your specific requirements and we can send you a quote.

Sample Report

Banking and Payments Predictions in 2023 – Thematic Intelligence was curated by the best experts in the industry and we are confident about its unique quality. However, we want you to make the most beneficial decision for your business, so we offer free sample pages to help you:

  • Assess the relevance of the report
  • Evaluate the quality of the report
  • Justify the cost

Download your copy of the sample report and make an informed decision about whether the full report will provide you with the insights and information you need.

Below is a sample report to understand what you are buying

See what our customers are saying

“The GlobalData platform is our go-to tool for intelligence services. GlobalData provides an easy way to access comprehensive intelligence data around multiple sectors, which essentially makes it a one-for-all intelligence platform, for tendering and approaching customers.

GlobalData is very customer orientated, with a high degree of personalised services, which benefits everyday use. The highly detailed project intelligence and forecast reports can be utilised across multiple departments and workflow scopes, from operational to strategic level, and often support strategic decisions. GlobalData Analytics and visualisation solutions has contributed positively when preparing management presentations and strategic papers.”

Business Intelligence & Marketing Manager, SAL Heavy Lift

“COVID-19 has caused significant interference to our business and the COVID-19 intelligence from GlobalData has helped us reach better decisions around strategy. These two highlights have helped enormously to understand the projections into the future concerning our business units, we also utilise the project database to source new projects for Liebherr-Werk to use as an additional source to pitch for new business.”

Market Analyst & Management, Liebherr-Werk

Your daily news has saved me a lot of time and keeps me up-to-date with what is happening in the market, I like that you almost always have a link to the source origin. We also use your market data in our Strategic Business Process to support our business decisions. By having everything in one place on the Intelligence Center it has saved me a lot of time versus looking on different sources, the alert function also helps with this.

Head of Key Accounts, Saab AB

Having used several other market research companies, I find that GlobalData manages to provide that ‘difficult-to-get’ market data that others can’t, as well as very diverse and complete consumer surveys.

Marketing Intelligence Manager, Portugal Foods

Our experience with GlobalData has been very good, from the platform itself to the people. I find that the analysts and the account team have a high level of customer focus and responsiveness and therefore I can always rely on. The platform is more holistic than other providers. It is convenient and almost like a one stop shop. The pricing suite is highly competitive and value for our organisation.

I like reports that inform new segments such as the analysis on generation Z, millennials, the impact of COVID 19 to our banking customers and their new channel habits. Secondly the specialist insight on affluent sector significantly increases our understanding about this group of customers. The combination of those give us depth and breadth of the evolving market.

I’m in the business of answering and helping people make decisions so with the intelligence center I can do that, effectively and efficiently. I can share quickly key insights that answer and satisfy our country stakeholders by giving them many quality studies and primary research about competitive landscape beyond the outlook of our bank. It helps me be seen as an advisory partner and that makes a big difference. A big benefit of our subscription is that no one holds the whole data and because it allows so many people, so many different parts of our organisation have access, it enables all teams to have the same level of knowledge and decision support.

Head of Customer Insight and Research, Standard Chartered

“I know that I can always rely on Globaldata’s work when I’m searching for the right consumer and market insights. I use Globaldata insights to understand the changing market & consumer landscape and help create better taste & wellbeing solutions for our customers in food, beverage and healthcare industries.

Globaldata has the right data and the reports are of very high quality compared to your competitors. Globaldata not only has overall market sizes & consumer insights on food & beverages but also provides insights at the ingredient & flavour level. That is key for B2B companies like Givaudan. This way we understand our customers’ business and also gain insight to our unique industry”

Head of Consumer Sensory Insights, Givaudan

GlobalData provides a great range of information and reports on various sectors that is highly relevant, timely, easy to access and utilise.  The reports and data dashboards help engagement with clients; they provide valuable industry and market insights that can enrich client conversations and can help in the shaping of value propositions. Moreover, using GlobalData products has helped increase my knowledge of the finance sector, the players within it, and the general threats and opportunities.

I find the consumer surveys that are carried out to be extremely beneficial and not something I have seen anywhere else. They provided an insightful view of why and which consumers take (or don’t) particular financial products. This can help shape conversations with clients to ensure they make the right strategic decisions for their business.

One of the challenges I have found is that data in the payments space is often piecemeal. With GD all of the data I need is in one place, but it also comes with additional market reports that provide useful extra context and information. Having the ability to set-up alerts on relevant movements in the industry, be it competitors or customers, and have them emailed directly to me, ensures I get early sight of industry activity and don’t have to search for news.

Senior Account Manager, TSYS
Go even deeper with GlobalData Intelligence Center

Every Company Report we produce is powered by the GlobalData Intelligence Center.

Subscribing to our intelligence platform means you can monitor developments at Banking and Payments Predictions in 2023 – Thematic Intelligence in real time.

  • Access a live Banking and Payments Predictions in 2023 – Thematic Intelligence dashboard for 12 months, with up-to-the-minute insights.
  • Fuel your decision making with real-time deal coverage and media activity.
  • Turn insights on financials, deals, products and pipelines into powerful agents of commercial advantage.