Business Process Outsourcing: Technology & Market Trends

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”Business Process Outsourcing" a new Global Outlook Report by GlobalData, provides analyses the current trends, drivers, and inhibitors impacting the Business Process Outsourcing (BPO) market. The report outlines the evolution of the BPO technologies, and identifies and assesses the best performing vendors in the market. This report also presents GlobalData’s view of the revenue opportunities in the BPO market through to 2023, highlighting the market size and growth by technology, geography, sectors, and size band. Moreover, following in-depth ICT decision maker surveys, the report outlines enterprises’ investment priorities in the BPO segment.


The Global Outlook Report provides in-depth analysis of the following –

– BPO market outlook: analysis as well as historical figures and forecasts of global revenues from BPO services.

– Market trends, drivers & inhibitors: an analysis of key current trends in the BPO market, factors driving growth in the Business Process Outsourcing market, and inhibitors to the Business Process Outsourcing market growth.

– Vendor landscape : a brief overview of the key Business Process Outsourcing vendors.

– Opportunities and recommendations for Business Process Outsourcing vendors

Reasons to Buy

– The report helps understand the BPO market landscape, the recent trends, drivers, and inhibitors shaping the BPO segment.

– The report provides an assessment of BPO vendors and their relative positions in the BPO market.

– The report provides insight into revenue opportunity forecasts in the BPO market from 2018 to 2023, spanning six regions, 14 verticals, and two size bands.

– The report provides an extensive analysis of technology growth predictions based on adoption indicators, end-user technology demand, GlobalData’s in-house ICT survey results, and macroeconomic factors.

– The report provides a detailed breakdown of the opportunities within the BPO segment and its sub categories.

Table of Contents

Table of Contents

List of exhibits

Executive summary

Section 1: The Global BPO Market

Market opportunity forecast, by type

Market opportunity forecast, by region

Market opportunity forecast, by vertical

Market opportunity forecast, by size band

Section 2: Market Trends, Driver, & Inhibitors

Current trends in BPO market

Key market drivers

Key Inhibitors

Section 3: Vendor Landscape

Brief overview of key BPO providers

Section 4: Opportunities & Recommendations

GlobalData contact information


List of Figures

EXHIBIT 1: BPO – Global market opportunity forecast, 2018 – 2023

EXHIBIT 2: BPO – Global market opportunity forecast by type, 2018 – 2023

EXHIBIT 3: Major North American BPO Contracts (2018-2019)

EXHIBIT 4: BPO – Global market opportunity forecast by region, 2018 – 2023

EXHIBIT 5: Global market opportunity forecast by top vertical markets, 2018 – 2023

EXHIBIT 6: BPO – Global market opportunity forecast by size band, 2018 – 2023

EXHIBIT 7: Current Trends In BPO Market

EXHIBIT 8: BPOs adapt new technologies

EXHIBIT 9: Key benefits of RPA

EXHIBIT 10: How BPO’s can leverage analytics for better customer experience

EXHIBIT 11: A look into Accenture’s data analytics offerings

EXHIBIT 12: Infosys offers social media presence and engagement services

EXHIBIT 13: Investments in cloud based BpaaS continue to increase

EXHIBIT 14: Nearshoring Benefits

EXHIBIT 15: Trends driving BPO market growth

EXHIBIT 16: Capgemini Select Service portfolio

EXHIBIT 17: Fintech BPO Provider

EXHIBIT 18: Start-up gaming company DrasticFun opts outsourcing for experienced developers

EXHIBIT 19: Inhibitors to BPO Market Growth

EXHIBIT 20: Examples of select data security regulations

EXHIBIT 21: Type of niche expertise required in BPO

EXHIBIT 22: Select examples of telcos investing in new technologies

EXHIBIT 23: Select examples of restrictions on outsourcing/hiring foreign professionals

Frequently asked questions

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