Digital Banking – Thematic Research

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Today the biggest value stores that work like bank accounts are already digital and the newer digital banks are amassing customers far more quickly than their predecessors. Big technology companies like Google, Amazon, Facebook, and Apple (GAFA) are already deeply involved in banking and look set to encroach further. Retailers and telcos, too, have entered the fray with intriguing possibilities for the latter among the two billion unbanked globally.

The digital banking thematic intelligence report provides a briefing on the theme with a detailed analysis of market opportunity, and factors driving its development and adoption. The report also presents key technology, macroeconomic, regulatory, and consumer trends impacting the theme.

Digital Banking - Key Trends

The main trends shaping the digital banking industry are classified into four categories: technology trends, macroeconomic trends, regulatory trends, and consumer trends.

  • Technology trends: The key technology trends impacting the theme are mobile-first banking, AI, big data, cloud, robotic process automation (RPA), micro-services that enable flexibility and agility, APIs, and early-stage Internet of Things (IoT).
  • Macroeconomic trends: The key macroeconomic trends explained in the report are the need to reduce cost-income ratios, the search for new business models, and intensifying pressures on product rates.
  • Regulatory trends: Open banking, national regulators that are relaxing licensing conditions, protecting consumers from product push, and protecting consumers from hidden fees and punitive charges are a part of the regulatory trends impacting the digital banking industry.
  • Consumer Trends: Customers are more empowered, the definition of a primary provider is changing, and more non-proprietary channels are being used. Consumers are closed to open banking for now and are reluctant to switch accounts.

For more insights on key trends impacting the digital banking industry, download a free report sample

Digital Banking – Industry Analysis

Customers can access full-service digital banking from a wide variety of providers, with important differences in business model, legal structure, and proposition type. Long-standing high street banks have digitized with purpose in recent years, motivated by the experiences of established players in industries like music, publishing, and video rentals.

Digital Banking industry analysis also covers:

  • Mergers and acquisitions
  • Timeline

Digital Banking - Value Chain Analysis

In the digitally disaggregated value chain, banking opens up, industry lines blur, and value is delivered through eco-systems.

Digital Banking Value Chain

Digital Banking Value Chain

For more digital banking value chain insights, download a free report sample

Leading Incumbent Banks and Credit Unions in the Digital Banking Theme

Some of the leading incumbent banks and credit unions that have transformed their business into digital businesses are:

  • BBVA
  • Capital One
  • CommBank

Leading Incumbent-built or Owned Digital Banks in the Digital Banking Theme

Some of the leading new banks that have been built, acquired, or co-created by incumbent banks are:

  • Buddy bank (UniCredit)
  • BankMobile (Customers Bank)
  • ImaginBank (CaixaBank)

Leading Independent Digital Banks in the Digital Banking Theme

Some of the leading independent digital banks are:

  • Atom
  • Banco Original
  • Chime

Leading Subsidiaries of Non-Bank and Tech Companies in the Digital Banking Theme

Some of the leading subsidiaries of non-bank and tech companies are:

  • Ant Financial / MYBank
  • Jibun Bank
  • WeBank

Leading Technology Vendors in the Digital Banking Theme

Some of the leading technology vendors making their mark within the digital banking theme are:

  • Backbase
  • FIS
  • Infosys

To know more about the leading companies associated with the digital banking theme, download a free report sample

Digital Banking Overview

Report Pages 41
Regions Covered Global
Key Trends Technology Trends, Macroeconomic Trends, Regulatory Trends, and Consumer Trends
Leading Incumbent Banks and Credit Unions BBVA, Capital One, and CommBank
Leading Incumbent-built or Owned Digital Banks Buddy bank, BankMobile, and ImaginBank
Leading Independent Digital Banks Atom, Banco Original, and Chime
Leading Subsidiaries of Non-Bank and Tech Companies Ant Financial / MYBank, Jibun Bank, and WeBank
Leading Technology Vendors Backbase, FIS, and Infosys

Reasons to Buy

  • Understand consumer adoption globally of different digital banking touchpoints.
  • Identify technology, regulatory, and consumer trends driving digital transformation at incumbent banks and progress with those initiatives at leading banks.
  • Receive detailed insights regarding new entrants, their business models, and their key sources of competitive advantage.
  • Learn how incumbent banks can move beyond core products to build deeper engagement with customers and identify new revenue opportunities.

Buddy Bank
Bank Mobile
Tinkoff Bank

Table of Contents



Technology trends

Macroeconomic trends

Regulatory trends

Consumer trends


Competitive analysis

Mergers and acquisitions




Bank centric to customer centric: putting the customer at the heart of digital strategy

Deposit-driven to data-driven: enabling safe and secure data sharing

Backward-looking advice to forward-looking coaching: making money management easy

Product-focused to life-journey focused: building overall digital engagement

From closed to open distribution: leveraging non-proprietary channels

Human to humanized digital: delivering human-like help and support

B2C to B2B: optimizing digital products and services for API as a channel

Disabling security to enabling security: making it easy to become a customer

From efficiency to agility: evolving to support changing customer needs


Incumbent banks and credit unions

Incumbent-built or owned digital banks

New independent digital banks

Subsidiaries of non-bank and tech companies

Technology vendors



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