Failure Case Study: Dunkin’ Donuts & More – Misaligned positioning kept the brand from forging a deeper connection with consumers

Powered by

All the vital news, analysis, and commentary curated by our industry experts.

Dunkin' Donuts, a leading American quick-service restaurant (QSR) brand with worldwide presence, forayed into the Indian market in 2012 in collaboration with Jubilant FoodWorks Limited. Dunkin' Donuts customized its menu to suit the taste buds of young Indian consumers, and the pockets of middle-class households. It also revamped its stores, menu, and positioning to boost sales. However, in spite of store facelifts and a menu revamp, Dunkin' Donuts continued to struggle in the Indian market. Consequently, Dunkin' Donuts refocused its core offering and Jubilant began optimizing store counts and costs.

Dunkin' Donuts opened its first branch in India in 2012 under the name Dunkin' Donuts & More, with a more localized and broader menu than its US stores. Despite customizing the menu and revamping its store ambience, the company failed to make any meaningful gains, leading to the closure of about 50% of its stores by 2018.


– Dunkin' Donuts' core offering of doughnuts and coffee was not in sync with the Indian concept of breakfast as Indians are not familiar with the idea of having doughnuts for breakfast. Moreover, out-of-home breakfast occasions are few and far between in India.

– Dunkin' Donuts sidelined its beverages menu to focus only on food items and neglected its lucrative beverages line, which cost the company potential growth.

– While its localized menu drove sales, Dunkin' Donuts risked its brand identity as by expanding its menu, thereby losing its core differentiation from other QSRs.

– Multinational QSR brands need to think global and act local in their product positioning strategies, keeping their core brand identity intact while adapting product offerings for local tastes.

– Continual investment into market research and customer education is the key to understanding the needs of target consumers in new markets.

Reasons to Buy

– Reduce the risk of failure by learning from brands/products that have under-performed: failed innovation can severely impact profit and reputation.

– Understand the relevant consumer trends and attitudes that drive and support innovation success so you can tap into what is really impacting the industry.

– Gain a broader appreciation of the fast-moving consumer goods industry by gaining insights from both within and outside of your sector.

– Access valuable strategic take-outs to help direct future decision-making and inform new product development.

Dunkin' Donuts
Dunkin' Brands Group
Jubilant FoodWorks
Domino's Pizza
Mad Over Donuts
Krispy Kreme
Burger King

Table of Contents

Table of Contents

1. Introduction

2. What?

3. Why?

4. Take-Outs

5. Appendix

Frequently asked questions

Failure Case Study: Dunkin’ Donuts & More – Misaligned positioning kept the brand from forging a deeper connection with consumers thematic reports
Currency USD

Can be used by individual purchaser only


Can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company

Undecided about purchasing this report?

Enquire Before Buying Request a Free Sample

Get in touch to find out about multi-purchase discounts
Tel +44 20 7947 2745

Every customer’s requirement is unique. With over 220,000 construction projects tracked, we can create a tailored dataset for you based on the types of projects you are looking for. Please get in touch with your specific requirements and we can send you a quote.

Sample Report

Failure Case Study: Dunkin’ Donuts & More – Misaligned positioning kept the brand from forging a deeper connection with consumers was curated by the best experts in the industry and we are confident about its unique quality. However, we want you to make the most beneficial decision for your business, so we offer free sample pages to help you:

  • Assess the relevance of the report
  • Evaluate the quality of the report
  • Justify the cost

Download your copy of the sample report and make an informed decision about whether the full report will provide you with the insights and information you need.

Below is a sample report to understand what you are buying

See what our customers are saying

“The GlobalData platform is our go-to tool for intelligence services. GlobalData provides an easy way to access comprehensive intelligence data around multiple sectors, which essentially makes it a one-for-all intelligence platform, for tendering and approaching customers.

GlobalData is very customer orientated, with a high degree of personalised services, which benefits everyday use. The highly detailed project intelligence and forecast reports can be utilised across multiple departments and workflow scopes, from operational to strategic level, and often support strategic decisions. GlobalData Analytics and visualisation solutions has contributed positively when preparing management presentations and strategic papers.”

Business Intelligence & Marketing Manager, SAL Heavy Lift

“COVID-19 has caused significant interference to our business and the COVID-19 intelligence from GlobalData has helped us reach better decisions around strategy. These two highlights have helped enormously to understand the projections into the future concerning our business units, we also utilise the project database to source new projects for Liebherr-Werk to use as an additional source to pitch for new business.”

Market Analyst & Management, Liebherr-Werk

Your daily news has saved me a lot of time and keeps me up-to-date with what is happening in the market, I like that you almost always have a link to the source origin. We also use your market data in our Strategic Business Process to support our business decisions. By having everything in one place on the Intelligence Center it has saved me a lot of time versus looking on different sources, the alert function also helps with this.

Head of Key Accounts, Saab AB

Having used several other market research companies, I find that GlobalData manages to provide that ‘difficult-to-get’ market data that others can’t, as well as very diverse and complete consumer surveys.

Marketing Intelligence Manager, Portugal Foods

Our experience with GlobalData has been very good, from the platform itself to the people. I find that the analysts and the account team have a high level of customer focus and responsiveness and therefore I can always rely on. The platform is more holistic than other providers. It is convenient and almost like a one stop shop. The pricing suite is highly competitive and value for our organisation.

I like reports that inform new segments such as the analysis on generation Z, millennials, the impact of COVID 19 to our banking customers and their new channel habits. Secondly the specialist insight on affluent sector significantly increases our understanding about this group of customers. The combination of those give us depth and breadth of the evolving market.

I’m in the business of answering and helping people make decisions so with the intelligence center I can do that, effectively and efficiently. I can share quickly key insights that answer and satisfy our country stakeholders by giving them many quality studies and primary research about competitive landscape beyond the outlook of our bank. It helps me be seen as an advisory partner and that makes a big difference. A big benefit of our subscription is that no one holds the whole data and because it allows so many people, so many different parts of our organisation have access, it enables all teams to have the same level of knowledge and decision support.

Head of Customer Insight and Research, Standard Chartered

“I know that I can always rely on Globaldata’s work when I’m searching for the right consumer and market insights. I use Globaldata insights to understand the changing market & consumer landscape and help create better taste & wellbeing solutions for our customers in food, beverage and healthcare industries.

Globaldata has the right data and the reports are of very high quality compared to your competitors. Globaldata not only has overall market sizes & consumer insights on food & beverages but also provides insights at the ingredient & flavour level. That is key for B2B companies like Givaudan. This way we understand our customers’ business and also gain insight to our unique industry”

Head of Consumer Sensory Insights, Givaudan

GlobalData provides a great range of information and reports on various sectors that is highly relevant, timely, easy to access and utilise.  The reports and data dashboards help engagement with clients; they provide valuable industry and market insights that can enrich client conversations and can help in the shaping of value propositions. Moreover, using GlobalData products has helped increase my knowledge of the finance sector, the players within it, and the general threats and opportunities.

I find the consumer surveys that are carried out to be extremely beneficial and not something I have seen anywhere else. They provided an insightful view of why and which consumers take (or don’t) particular financial products. This can help shape conversations with clients to ensure they make the right strategic decisions for their business.

One of the challenges I have found is that data in the payments space is often piecemeal. With GD all of the data I need is in one place, but it also comes with additional market reports that provide useful extra context and information. Having the ability to set-up alerts on relevant movements in the industry, be it competitors or customers, and have them emailed directly to me, ensures I get early sight of industry activity and don’t have to search for news.

Senior Account Manager, TSYS
Go even deeper with GlobalData Intelligence Center

Every Company Report we produce is powered by the GlobalData Intelligence Center.

Subscribing to our intelligence platform means you can monitor developments at Failure Case Study: Dunkin’ Donuts & More – Misaligned positioning kept the brand from forging a deeper connection with consumers in real time.

  • Access a live Failure Case Study: Dunkin’ Donuts & More – Misaligned positioning kept the brand from forging a deeper connection with consumers dashboard for 12 months, with up-to-the-minute insights.
  • Fuel your decision making with real-time deal coverage and media activity.
  • Turn insights on financials, deals, products and pipelines into powerful agents of commercial advantage.