HDFC Bank – Enterprise Tech Ecosystem Series

Powered by

All the vital news, analysis, and commentary curated by our industry experts.

HDFC Bank Digital Transformation Strategies Report Overview

HDFC Bank has been banking on emerging technologies such as AI, blockchain, fintech and cybersecurity to enhance operations and improve customer service. The annual ICT spending of HDFC was estimated at $847 million in 2022. A major share of this spending is earmarked for acquiring ICT services, software, and hardware from vendors.

HDFC Bank offers personal and corporate banking, private and investment banking, and other related financial solutions to individuals, SMEs, the government and agriculture sectors, financial institutions and trusts, and non-resident Indians. It provides a range of deposit services and card products, loans for home, car, commercial vehicle, and other personal and business needs, insurance for life, health, and non-life risks, and investment solutions such as mutual funds, bonds, equities, and derivatives. HDFC also provides services such as cash management, corporate finance advisory, customized banking solutions, project and structured finance, trade financing, foreign exchange, internet banking, and payment and settlement.

The HDFC Bank digital transformation strategies report will act as a reference point to understand a company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. Information included in these reports are sourced from a mix of our very own internal database and authentic secondary research links such as company’s annual report, presentations, press releases etc. The report covers overview of the company, its digital transformation strategies, technology focus areas, technology initiatives, technology introductions, investments, acquisitions, ICT spending among others.

Digital Transformation Strategies

HDFC is utilizing artificial intelligence (AI) across its operations, including AI-enabled chatbots EVA and OnChat for personalized customer interactions. In 2021, HDFC partnered with AI startup Leena AI and conversational messaging platform Gupshup to improve customer engagement. It also launched the Digital 2.0 initiative to collaborate with diverse participants in the digital ecosystem, focusing on reimagining customer journeys, enabling differentiated experiences through apps, APIs, and analytics.

To gain more insights on digital transformation strategies and initiatives of HDFC Bank, download a free report sample


HDFC Bank Technology Theme Focus

HDFC Bank is utilizing a number of emerging technologies including AI, cloud, and cybersecurity to improve operational efficiency, reduce costs and improve the services offered to its customers.

HDFC Bank Technology Theme Focus

HDFC Bank Technology Focus

To know about other technology themes under focus for the company, download a free report sample

HDFC Bank Technology Initiatives

HDFC forged several strategic technology partnerships and collaborations, technology developments and roll outs, acquisitions, and technology investments over the past few years.

For instance, HDFC launched the Ezra Google Assistant bot, which leverages natural language processing technologies to offer intelligent services such as handling dynamic queries and offering insight into policies. Also, HDFC Bank partnered with CSC to launch the EVA chatbot on CSC’s Digital Seva Portal. This will help village-level entrepreneurs provide HDFC’s products and services to customers. HDFC Bank also launched a biometric-based video KYC feature for savings, salary accounts, and personal loans.

For more insights on other technology initiatives of HDFC Bank, download a free report sample

HDFC Bank ICT Spend by Function

  • Communications
  • Data center
  • Network
  • Application
  • End-user computing
  • Service desk
  • Management

HDFC Bank ICT Spend by Function, 2022 (%)

HDFC Bank ICT Spend by Function

For more insights on ICT spending by function, download a free report sample

HDFC Bank ICT Spend by Channel

  • Internal development and maintenance
  • Technology vendors (direct)
  • Local resellers
  • Telcos
  • ICT services providers/Consulting firms
  • Specialist outsourcers
  • Systems integrators

HDFC Bank ICT Spend by Channel, 2022 (%)

HDFC Bank ICT Spend by Channel

For more insights on ICT spending by channel, download a free report sample

HDFC Bank External ICT Spend by Segment

  • ICT services
  • Software (including Cloud SaaS)
  • Hardware (including Cloud Iaas)
  • Network and communications
  • Consulting
  • Others

HDFC Bank External ICT Spend by Segment, 2022 (%)

HDFC Bank External ICT Spend by Segment

For more insights on external ICT spending by segment, download a free report sample

HDFC Bank Digital Transformation Strategies Overview

Total ICT Spending 2022 $847 million
ICT Spend by Function Communications, Data Center, Network, Application, End-User Computing, Service Desk, and Management
ICT Spend by Channel Internal Development and Maintenance, Technology Vendors (Direct), Local Resellers, Telcos, ICT Services Providers/Consulting Firms, Specialist Outsourcers, and Systems integrators
External ICT Spend by Segment ICT Services, Software (Including Cloud SaaS), Hardware (Including Cloud IaaS), Network and Communications, Consulting, and Others
Technology Theme Focus AI, Cloud, and Cybersecurity

This report provides:

  • Insight into HDFC Bank’s technology activities.
  • Insights of its digital transformation strategies and technology center & innovation program.
  • Overview of technology initiatives covering partnerships, investments, and acquisitions.
  • Insights on each technology initiative including technology theme, objective, and benefits.
  • Details of estimated ICT budgets and major ICT contracts.

Reasons to Buy

  • Gain insights into HDFC Bank’s technology operations.
  • Gain insights into its technology strategies and innovation initiatives.
  • Gain insights into its technology themes under focus.
  • Gain insights into its various partnerships, investments, and acquisitions.


Table of Contents

1 Overview

2 Digital Transformation Strategy

3 Accelerators, Incubators, and Other Innovation Programs

4 Technology Focus

5 Technology Initiatives

6 Investments

7 Acquisitions

8 Partnership, Investment, and Acquisition Network Map

9 ICT Budget and Contracts

10 Key Executives

11 Contact Us

Frequently asked questions

HDFC Bank – Enterprise Tech Ecosystem Series standard reports
Currency USD

Can be used by individual purchaser only


Can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company

Undecided about purchasing this report?

Enquire Before Buying Request a Free Sample

Get in touch to find out about multi-purchase discounts
Tel +44 20 7947 2745

Every customer’s requirement is unique. With over 220,000 construction projects tracked, we can create a tailored dataset for you based on the types of projects you are looking for. Please get in touch with your specific requirements and we can send you a quote.

Sample Report

HDFC Bank – Enterprise Tech Ecosystem Series was curated by the best experts in the industry and we are confident about its unique quality. However, we want you to make the most beneficial decision for your business, so we offer free sample pages to help you:

  • Assess the relevance of the report
  • Evaluate the quality of the report
  • Justify the cost

Download your copy of the sample report and make an informed decision about whether the full report will provide you with the insights and information you need.

Below is a sample report to understand what you are buying

See what our customers are saying

“The GlobalData platform is our go-to tool for intelligence services. GlobalData provides an easy way to access comprehensive intelligence data around multiple sectors, which essentially makes it a one-for-all intelligence platform, for tendering and approaching customers.

GlobalData is very customer orientated, with a high degree of personalised services, which benefits everyday use. The highly detailed project intelligence and forecast reports can be utilised across multiple departments and workflow scopes, from operational to strategic level, and often support strategic decisions. GlobalData Analytics and visualisation solutions has contributed positively when preparing management presentations and strategic papers.”

Business Intelligence & Marketing Manager, SAL Heavy Lift

“COVID-19 has caused significant interference to our business and the COVID-19 intelligence from GlobalData has helped us reach better decisions around strategy. These two highlights have helped enormously to understand the projections into the future concerning our business units, we also utilise the project database to source new projects for Liebherr-Werk to use as an additional source to pitch for new business.”

Market Analyst & Management, Liebherr-Werk

Your daily news has saved me a lot of time and keeps me up-to-date with what is happening in the market, I like that you almost always have a link to the source origin. We also use your market data in our Strategic Business Process to support our business decisions. By having everything in one place on the Intelligence Center it has saved me a lot of time versus looking on different sources, the alert function also helps with this.

Head of Key Accounts, Saab AB

Having used several other market research companies, I find that GlobalData manages to provide that ‘difficult-to-get’ market data that others can’t, as well as very diverse and complete consumer surveys.

Marketing Intelligence Manager, Portugal Foods

Our experience with GlobalData has been very good, from the platform itself to the people. I find that the analysts and the account team have a high level of customer focus and responsiveness and therefore I can always rely on. The platform is more holistic than other providers. It is convenient and almost like a one stop shop. The pricing suite is highly competitive and value for our organisation.

I like reports that inform new segments such as the analysis on generation Z, millennials, the impact of COVID 19 to our banking customers and their new channel habits. Secondly the specialist insight on affluent sector significantly increases our understanding about this group of customers. The combination of those give us depth and breadth of the evolving market.

I’m in the business of answering and helping people make decisions so with the intelligence center I can do that, effectively and efficiently. I can share quickly key insights that answer and satisfy our country stakeholders by giving them many quality studies and primary research about competitive landscape beyond the outlook of our bank. It helps me be seen as an advisory partner and that makes a big difference. A big benefit of our subscription is that no one holds the whole data and because it allows so many people, so many different parts of our organisation have access, it enables all teams to have the same level of knowledge and decision support.

Head of Customer Insight and Research, Standard Chartered

“I know that I can always rely on Globaldata’s work when I’m searching for the right consumer and market insights. I use Globaldata insights to understand the changing market & consumer landscape and help create better taste & wellbeing solutions for our customers in food, beverage and healthcare industries.

Globaldata has the right data and the reports are of very high quality compared to your competitors. Globaldata not only has overall market sizes & consumer insights on food & beverages but also provides insights at the ingredient & flavour level. That is key for B2B companies like Givaudan. This way we understand our customers’ business and also gain insight to our unique industry”

Head of Consumer Sensory Insights, Givaudan

GlobalData provides a great range of information and reports on various sectors that is highly relevant, timely, easy to access and utilise.  The reports and data dashboards help engagement with clients; they provide valuable industry and market insights that can enrich client conversations and can help in the shaping of value propositions. Moreover, using GlobalData products has helped increase my knowledge of the finance sector, the players within it, and the general threats and opportunities.

I find the consumer surveys that are carried out to be extremely beneficial and not something I have seen anywhere else. They provided an insightful view of why and which consumers take (or don’t) particular financial products. This can help shape conversations with clients to ensure they make the right strategic decisions for their business.

One of the challenges I have found is that data in the payments space is often piecemeal. With GD all of the data I need is in one place, but it also comes with additional market reports that provide useful extra context and information. Having the ability to set-up alerts on relevant movements in the industry, be it competitors or customers, and have them emailed directly to me, ensures I get early sight of industry activity and don’t have to search for news.

Senior Account Manager, TSYS
Financial Services
France Life Insurance Market Size and Trends by Line of…
$3,999 | June 2024
Financial Services
Wealth Management Trends and Themes in 2024
$5,250 | May 2024
Financial Services
Peru Insurance Industry - Key Trends and Opportunities to 2028
$1,450 | May 2024
Go even deeper with GlobalData Intelligence Center

Every Company Report we produce is powered by the GlobalData Intelligence Center.

Subscribing to our intelligence platform means you can monitor developments at HDFC Bank – Enterprise Tech Ecosystem Series in real time.

  • Access a live HDFC Bank – Enterprise Tech Ecosystem Series dashboard for 12 months, with up-to-the-minute insights.
  • Fuel your decision making with real-time deal coverage and media activity.
  • Turn insights on financials, deals, products and pipelines into powerful agents of commercial advantage.