ICT investment trends in financial markets

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The recent trend shows that the highest portion of financial market institutions’ external investment sits within hardware, software and IT services, demonstrating the need for efficient IT systems security, along with software licenses and applications.


ICT investment trends in financial markets presents the findings from a survey of 136 financial market institutions regarding their Information & Communications Technology (ICT) investment trends. The survey investigates how financial market institutions currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting.

The report illustrates the core technologies institutions are investing in, including enterprise applications, communications & collaboration, and cloud computing. Understand the approach adopted by financial market institutions to purchase technology and get a better insight into ICT vendors and services providers when pitching their solutions to financial market institutions. The report focuses on financial market institutions’ ICT expenditure trends for specific business areas and technologies, identifying the top three IT projects, and understanding the business challenges faced by institutions.

In particular, it provides an in-depth analysis of the following:

– How ICT budgets are set to change in 2016 in terms of their overall size

– Allocation across the core elements of IT spend, including hardware, software, services, communications, and consulting

– Distribution of ICT money in areas such as the networks, applications, service desk, and data centers

– Which ICT functions financial market institutions are interested in outsourcing

– Financial market institutions’ investment priorities based on their budget allocations across core technology categories such as enterprise applications, communications & collaboration, and cloud computing.

– Factors that are influencing financial market institutions’ investments in each technology category

– How financial market institutions’ IT budgets are currently allocated across various segments within a technology category

– Financial market institutions’ distribution of their ICT budget across various segments within a technology category

– Vendor satisfaction ratings for various core and advanced technology categories

– Insight into financial market institutions’ preferred buying approaches

– Business and IT objectives that financial market institutions are looking to achieve through their IT investment strategies

– Factors that are influencing financial market institutions’ decisions to select an ICT provider

Reasons to Buy

– Understand how the financial market institutions ICT landscape is set to change in 2017 to prioritize your target market

– Comprehend how ICT money are being allocated by financial institutions in specific geographies and size bands to improve your market penetration

– Make effective business decisions by recognizing the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications, and consulting)

– Realign your sales initiatives by understanding the current strategic objectives of financial institutions

– Enhance your market segmentation with the included, detailed breakdown of opportunities within selected technology categories (IoT, cloud computing, business intelligence, and communications& collaboration)

– Prioritize your focus areas by understanding which factors are influencing financial institutions’ decisions when selecting an ICT provider

– Understand the changes in customers’ priorities and identify the business objectives that financial institutions are looking to achieve through their ICT investment strategies

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Table of Contents

1 Trends in ICT budgets

1.1 Introduction

1.2 Survey demographics

1.3 ICT budget changes

1.4 ICT budget allocation by core technology area

1.4.1 Hardware budget breakdown

1.4.2 Software budget breakdowns

1.4.3 Third party IT services expenditure

1.4.4 Communications expenditure

1.4.5 Cloud computing budget

1.5 ICT budget allocation by function

1.6 Outsourced IT functions

2 ICT investment priorities and vendor satisfaction

2.1 Introduction

2.1.1 IoT

2.1.2 Cloud computing

2.1.3 Business intelligence

2.1.4 Communications & collaboration

3 ICT procurement trends

3.1 Introduction

3.2 Business objectives influencing IT investment strategy

3.3 ICT provider selection

3.4 Key decision maker for purchasing technology

4 Sector-specific trends

4.1 Introduction

4.2 IT expenditure plans for specific technology areas

4.3 Top three IT projects in sales and management platforms

4.4 Top three IT projects in the operations function

5 Summary

5.1 Financial markets institutions see investment in ICT as a way to amplify customer retention

6 Appendix

6.1 Definitions

6.2 Further reading

6.3 Contact the authors




Figure 1: Financial markets – ICT survey geographic breakdown

Figure 2: Financial markets – ICT survey breakdown by size band (number of employees)

Figure 3: Recent and expected ICT budget changes among financial markets

Figure 4: Financial markets’ (external) ICT budget allocation, 2015 and 2016

Figure 5: Financial markets’ average hardware budget allocation

Figure 6: Average allocation of software budgets in financial markets

Figure 7: Financial markets’ average IT services budget allocation

Figure 8: Financial markets’ average communications expenditure

Figure 9: Financial markets’ average cloud computing budget allocation by technology

Figure 10: Financial markets’ average cloud computing budget allocation by implementation type

Figure 11: Financial markets’ ICT budget allocation by function, 2015 and 2016

Figure 12: Outsourced IT functions – financial markets’ current and future outsourcing priorities

Figure 13: IoT – Financial markets’ current and future investment priorities

Figure 14: IoT – selected primary provider and vendor satisfaction among financial markets

Figure 15: Cloud computing – financial markets’ current and future investment priorities

Figure 16: Cloud computing – selected primary provider and vendor satisfaction among financial markets.

Figure 17: Business intelligence – financial markets’ current and future investment priorities

Figure 18: Business intelligence – selected primary provider and vendor satisfaction among financial markets

Figure 19: Communications & collaboration – financial markets’ current and future investment priorities….

Figure 20: Communications & collaboration – selected primary provider and vendor satisfaction among financial markets

Figure 21: Business objectives which influence financial markets' IT investment strategy

Figure 22: Factors influencing financial markets' decision to choose an ICT provider

Figure 23: Role of key entities in making ICT purchasing decisions

Figure 24: IT expenditure plans in 2016 compared to 2015, for specific technology categories within financial markets

Figure 25: Top three investment priorities in sales and management platforms for financial markets in 2016

Figure 26: Top three investment priorities in operations for financial markets in 2016

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