Strategic Focus Report: Business Process Outsourcing

Powered by

All the vital news, analysis, and commentary curated by our industry experts.

GlobalData's "Strategic Focus Report: Business Process Outsourcing", analyses the current trends, drivers, and inhibitors impacting the business process outsourcing market. The report outlines the evolution of business process outsourcing technologies, and identifies and assesses the best performing vendors in the market. This report also presents GlobalData's view of the revenue opportunities in the business process outsourcing market through to 2021, highlighting the market size and growth by technology, geography, sector and size band. Moreover, following in-depth ICT decision maker surveys, the report outlines enterprises’ investment priorities in the business process outsourcing segment.
This product covers the latest trends in the business process outsourcing market, coupled with insight into the vendor landscape and market size in the business process outsourcing domain.
In particular, it provides an in-depth analysis of the following –
– The latest trends impacting the business process outsourcing market.
– The market drivers (both supply-side and demand-side) that will facilitate the growth of the business process outsourcing market.
– The market inhibitors that may hinder the pervasive adoption of business process outsourcing solutions.
– Identification of the top ICT vendors in the business process outsourcing market, coupled with an overview of the top 5 vendors.
– The report also covers the primary findings from GlobalData's view of revenue opportunities in the business process outsourcing market through to 2021, highlighting the market size and growth by technology, geography, sector and size band.


– While organizations are looking to re-think their sourcing strategies and enhancing their RPA capabilities, BPO providers are expected to continue building automation into their solutions. Consequently, intelligent automation and RPA is set to not only disrupt the existing outsourcing structures, but also drive down costs as well as prices in the market considerably.

– The BPO sector has seen significant M&A volumes from both corporate acquirers and equity firms, and this is expected to continue given the fragmented nature of the industry and the increasing demand from multinational clients and SMEs for more sophisticated and value-added services across the entire value chain.

– A number of FinTech companies are outsourcing their business processes over the last two years to improve and enhance their digital capabilities. This trend is becoming largely prevalent as financial start-ups are becoming confident about outsourcing their entire technology and back office operations.

Reasons to Buy

– Understand the business process outsourcing landscape, the recent trends, drivers, and inhibitors shaping the business process outsourcing segment.

– Comprehend the business process outsourcing vendor landscape and track their relative performance in the business process outsourcing market to gain competitive advantage.

– Enhance your market segmentation by analyzing the revenue opportunity forecasts figure in the business process outsourcing market from 2016 to 2021, spanning six technology segments, six regions, 14 verticals, and two size bands.

Randstad Holding
Aon Hewitt
Total System Services
Xerox Corporation

Table of Contents

Table of Contents

1 In a nutshell 3

2 Current technology trends 4

3 Key market drivers and inhibitors 9

3.1 Key market drivers 9

3.2 Key inhibitors 13

4 Vendor landscape 16

5 Vendor snapshot (the top five vendors) 19

6 The market opportunity 23

6.1 The total market opportunity 23

6.2 Geographic breakdown 25

6.3 Vertical market breakdown 27

6.4 Size band breakdown 29

7 Appendix 31

7.1 Definitions 31

7.2 Vendor Assessment 32

7.3 Further reading 33

7.4 Contact the authors 33


List of Tables

Table 1: Market share of the leading vendors in the BPO market 17

Table 2: Brief overview of the top five vendors in the BPO market 20

Table 3: BPO – global market opportunity forecast, US$ millions 24

Table 4: BPO – global market opportunity forecast by region, US$ millions 25

Table 5: BPO – global market opportunity forecast by vertical market, US$ millions 28

Table 6: BPO – global market opportunity forecast by size band, US$ millions 30


List of Figures

Figure 1: Key highlights in the BPO market 3

Figure 2: Key trends impacting the BPO market 4

Figure 3: Key market drivers and inhibitors impacting the BPO market 9

Figure 4: Impact over time of technology evolution in the BPO market 15

Figure 5: Market share of the leading vendors in the BPO market – 2016 16

Figure 6: Comparative analysis of the top five vendors in the BPO domain 19

Figure 7: BPO – global market opportunity forecast 23

Figure 8: BPO – global market opportunity forecast by region 25

Figure 9: BPO – global market opportunity forecast by vertical market (top six verticals only) 27

Figure 10: BPO – global market opportunity forecast by size band 29

Figure 11: Vendor evaluation (criteria & weighting factors) 32

Frequently asked questions

Strategic Focus Report: Business Process Outsourcing standard reports
Currency USD

Can be used by individual purchaser only


Can be shared globally by unlimited users within the purchasing corporation e.g. all employees of a single company

Undecided about purchasing this report?

Enquire Before Buying Request a Free Sample

Get in touch to find out about multi-purchase discounts
Tel +44 20 7947 2745

Every customer’s requirement is unique. With over 220,000 construction projects tracked, we can create a tailored dataset for you based on the types of projects you are looking for. Please get in touch with your specific requirements and we can send you a quote.

Sample Report

Strategic Focus Report: Business Process Outsourcing was curated by the best experts in the industry and we are confident about its unique quality. However, we want you to make the most beneficial decision for your business, so we offer free sample pages to help you:

  • Assess the relevance of the report
  • Evaluate the quality of the report
  • Justify the cost

Download your copy of the sample report and make an informed decision about whether the full report will provide you with the insights and information you need.

Below is a sample report to understand what you are buying

See what our customers are saying

“The GlobalData platform is our go-to tool for intelligence services. GlobalData provides an easy way to access comprehensive intelligence data around multiple sectors, which essentially makes it a one-for-all intelligence platform, for tendering and approaching customers.

GlobalData is very customer orientated, with a high degree of personalised services, which benefits everyday use. The highly detailed project intelligence and forecast reports can be utilised across multiple departments and workflow scopes, from operational to strategic level, and often support strategic decisions. GlobalData Analytics and visualisation solutions has contributed positively when preparing management presentations and strategic papers.”

Business Intelligence & Marketing Manager, SAL Heavy Lift

“COVID-19 has caused significant interference to our business and the COVID-19 intelligence from GlobalData has helped us reach better decisions around strategy. These two highlights have helped enormously to understand the projections into the future concerning our business units, we also utilise the project database to source new projects for Liebherr-Werk to use as an additional source to pitch for new business.”

Market Analyst & Management, Liebherr-Werk

Your daily news has saved me a lot of time and keeps me up-to-date with what is happening in the market, I like that you almost always have a link to the source origin. We also use your market data in our Strategic Business Process to support our business decisions. By having everything in one place on the Intelligence Center it has saved me a lot of time versus looking on different sources, the alert function also helps with this.

Head of Key Accounts, Saab AB

Having used several other market research companies, I find that GlobalData manages to provide that ‘difficult-to-get’ market data that others can’t, as well as very diverse and complete consumer surveys.

Marketing Intelligence Manager, Portugal Foods

Our experience with GlobalData has been very good, from the platform itself to the people. I find that the analysts and the account team have a high level of customer focus and responsiveness and therefore I can always rely on. The platform is more holistic than other providers. It is convenient and almost like a one stop shop. The pricing suite is highly competitive and value for our organisation.

I like reports that inform new segments such as the analysis on generation Z, millennials, the impact of COVID 19 to our banking customers and their new channel habits. Secondly the specialist insight on affluent sector significantly increases our understanding about this group of customers. The combination of those give us depth and breadth of the evolving market.

I’m in the business of answering and helping people make decisions so with the intelligence center I can do that, effectively and efficiently. I can share quickly key insights that answer and satisfy our country stakeholders by giving them many quality studies and primary research about competitive landscape beyond the outlook of our bank. It helps me be seen as an advisory partner and that makes a big difference. A big benefit of our subscription is that no one holds the whole data and because it allows so many people, so many different parts of our organisation have access, it enables all teams to have the same level of knowledge and decision support.

Head of Customer Insight and Research, Standard Chartered

“I know that I can always rely on Globaldata’s work when I’m searching for the right consumer and market insights. I use Globaldata insights to understand the changing market & consumer landscape and help create better taste & wellbeing solutions for our customers in food, beverage and healthcare industries.

Globaldata has the right data and the reports are of very high quality compared to your competitors. Globaldata not only has overall market sizes & consumer insights on food & beverages but also provides insights at the ingredient & flavour level. That is key for B2B companies like Givaudan. This way we understand our customers’ business and also gain insight to our unique industry”

Head of Consumer Sensory Insights, Givaudan

GlobalData provides a great range of information and reports on various sectors that is highly relevant, timely, easy to access and utilise.  The reports and data dashboards help engagement with clients; they provide valuable industry and market insights that can enrich client conversations and can help in the shaping of value propositions. Moreover, using GlobalData products has helped increase my knowledge of the finance sector, the players within it, and the general threats and opportunities.

I find the consumer surveys that are carried out to be extremely beneficial and not something I have seen anywhere else. They provided an insightful view of why and which consumers take (or don’t) particular financial products. This can help shape conversations with clients to ensure they make the right strategic decisions for their business.

One of the challenges I have found is that data in the payments space is often piecemeal. With GD all of the data I need is in one place, but it also comes with additional market reports that provide useful extra context and information. Having the ability to set-up alerts on relevant movements in the industry, be it competitors or customers, and have them emailed directly to me, ensures I get early sight of industry activity and don’t have to search for news.

Senior Account Manager, TSYS
Go even deeper with GlobalData Intelligence Center

Every Company Report we produce is powered by the GlobalData Intelligence Center.

Subscribing to our intelligence platform means you can monitor developments at Strategic Focus Report: Business Process Outsourcing in real time.

  • Access a live Strategic Focus Report: Business Process Outsourcing dashboard for 12 months, with up-to-the-minute insights.
  • Fuel your decision making with real-time deal coverage and media activity.
  • Turn insights on financials, deals, products and pipelines into powerful agents of commercial advantage.