Use of Telemedicine in the United States of America (USA) during the COVID-19 Pandemic

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Prior to the COVID-19 pandemic, telemedicine had not reached its full potential in the US, with several barriers preventing its widespread uptake, including reimbursement and access issues, lack of awareness, resistance to change, preference for in-person care, and technical and connectivity issues. It is widely anticipated that COVID-19 may be the tipping point for telemedicine as the full potential of the technology is increasingly realized by patients, healthcare systems, and payers. As a result of the pandemic, regulations and policies governing reimbursement and use of telemedicine have changed significantly, leading to expanded access and an unprecedented demand for these services. The report assesses the use of live videoconferencing technologies, which allow the provision of on-demand, virtual, outpatient care during the COVID-19 pandemic as a result of social distancing and lockdown measures.-


The main scope of this report is the use of live videoconferencing technologies, which allow the provision of on-demand, virtual, outpatient care during the COVID-19 pandemic as a result of social distancing and lockdown measures.

It assesses the use of telemedicine in the US prior to the COVID-19 pandemic, including the reimbursement environment.

It also provides an overview of the current landscape, including changes to different regulatory and reimbursement policies that have facilitated widespread expansion of the technology.

It includes primary research from physician surveys and interviews, and healthcare industry polls.

The report also provides an evaluation of the main opportunities and challenges currently facing the telemedicine sector in the US.

It includes a breakdown of the US telemedicine market with a focus on companies that provide standalone patient and physician on-demand telemedicine platforms. This includes analyses of third-party mobile app downloads and website traffic data to demonstrate the surge in demand witnessed during the pandemic.

Deals in the telemedicine sector since 2019 are also analyzed, including funding, strategic partnerships, and mergers and acquisitions (M&As).

There are also a number of case studies looking at different competitors and therapy areas such as mental health and inflammatory bowel disease (IBD).

Reasons to Buy

Develop business strategies by understanding how telemedicine is being used today and how the technology is expected to affect the healthcare sector in the future.

Stay up to date on the key players in the telemedicine space and where they sit in the value chain.

See what activities telemedicine players, healthtech companies, payers, and biopharmaceutical companies are undertaking in the space.

Identify emerging industry trends to gain a competitive advantage.

Identify opportunities for partnerships with telemedicine companies.

Teladoc Health; Amwell; MDLive; Dr On Demand; HealthTap; HeyDoctor; One Medical; Plushcare; TytoCare; Lemonaid Health; CareClix; Galileo Health; iCliniq; SteadyMD; CallonDoc; RelyMD; Sesame Care; ZocDoc; MeMD; Virtuwell; Anytime Telehealth;; Updox; InTouch Health; Secure Video; VSee; Medici; Mend; pMDSoft; OnCall Health; Chiron Health; Spruce Health; Klara; SBR Health; Hale Health; SnapMD; thera-LINK; Synzi; WeCounsel; OTTO Health; MediSprout; DRexly; Cloudbreak Health

Table of Contents

Executive Summary

1. Table Of Contents

1.1. List Of Figures

1.2. List Of Tables

2. Introduction

2.1. What Is Telemedicine?

2.2. Types Of Telemedicine

2.3. Benefits Of Telemedicine

2.4. Barriers To Telemedicine

3. Telemedicine Sector Before COVID-19

3.1. Use Of Telemedicine Had Been Increasing But Was Still Low

3.2. Telemedicine Regulation In The Us Before COVID-19

4. Telemedicine Sector During COVID-19

4.1. Changes To Telemedicine Policies During The COVID-19 Pandemic

4.1.1. Expansion Of Medicare Coverage

4.1.2. Changes To State Legislation Medicaid Commercial Health Plans

4.1.3. Relaxation Of Hipaa Rules

4.1.4. Funding For Healthcare Providers To Improve Telehealth Capabilities

4.2. Increased Demand For Telemedicine During The Pandemic

4.2.1. Hospitals And Healthcare Providers

4.2.2. Payers

4.2.3. Telemedicine Companies

4.3. Access To Telemedicine In The Us After COVID-19

5. What Do Physicians And The Healthcare Industry Think?

5.1. Specialist Primary Research

5.2. Healthcare Industry Polls

6. Opportunities And Challenges For Telemedicine In The Us

6.1. Opportunities

6.1.1. Changes To Certain Telemedicine Regulations Likely To Be Made Permanent

6.1.2. Continued Acceptance Of Digital Health Technologies

6.1.3. Advances In Remote Patient Monitoring And Mhealth

6.1.4. The Growing Aging Population And Chronic Disease Management

6.1.5. Increased Demand For Telemedicine In Mental Health

6.1.6. Addressing Physician Shortages In Primary Care

6.1.7. Supporting Young Adults Without Primary Care Physicians

6.1.8. Reaching Underserved And Uninsured Populations

6.1.9. Increased Funding And Strategic Partnerships In Telemedicine

6.2. Challenges

6.2.1. Raising Patient And Provider Awareness

6.2.2. Loss Of Employer Health Insurance During The COVID-19 Pandemic

6.2.3. Overcoming Privacy And Security Concerns

6.2.4. Technology And Connectivity Requirements

6.2.5. Integration Of Telemedicine Into Existing Healthcare It Systems

7. Market Analysis

7.1. Key Players In The Us

7.1.1. Standalone Telemedicine Platforms For Patients Demand For Patient Telemedicine Platforms During The Pandemic

7.1.2. Standalone Telemedicine Software/Platforms For Providers Demand For Provider Telemedicine Platforms During The Pandemic

7.2. Deals In The Telemedicine Sector

7.2.1. Funding

7.2.2. Strategic Alliances And Partnerships

7.2.3. Mergers And Acquisitions

7.3. Case Studies

7.3.1. Teladoc Has Become One Of The Largest Telemedicine Providers Due To Several Competitor Acquisitions

7.3.2. Amwell Is An Established Leader In The Telemedicine Space, With A Platform Spanning The Care Continuum

7.3.3. Heydoctor Focuses On Providing Simple And Cost-Effective Virtual Consultations For The Uninsured

7.3.4. Doxy.Me Provides Free Telemedicine Services And Has Seen A Rapid Surge In Demand During The COVID-19 Pandemic

7.3.5. Increased Demand For Telemental Health Services Seen During The COVID-19 Pandemic

7.3.6. Telemedicine In The Management Of Inflammatory Bowel Disease

7.3.7. Social Media Influencer Activity During COVID-19

8.1. Abbreviations

8.2. Bibliography

8.3. Methodology

8.3.1. Primary Research – Kols Interviewed For This Report

8.3.2. Primary Research – Specialist Survey

8.3.3. Healthcare Industry Poll

8.4. About The Authors

8.4.1. Digital Healthcare Analyst

8.4.2. Senior Digital Healthcare Analyst

8.4.3. Senior Director, Market Research

8.4.4. Director, Thematic Analysis

8.4.5. Global Head And Evp Of Healthcare Operations And Strategy

8.5. About Globaldata

8.6. Trusted Intelligence In Uncertain Times

8.7. Contact Us

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