Walmart – Digital Transformation Strategies

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Walmart Digital Transformation Strategies Overview

Walmart is leveraging AI-based technologies as a part of its digital transformation strategies. The annual ICT spending of Walmart was estimated at $9.5 billion in 2023. A major share of this spending is earmarked for acquiring software, network and communications, and ICT services from vendors. Walmart Inc (Walmart) is a US-based omnichannel retailer that sells groceries, consumables, health and wellness products, office products, apparel, fuel, and home furnishings, among others through grocery stores, supermarkets, hypermarkets, department and discount stores, e-commerce portals and neighborhood markets.

The ‘Walmart Digital Transformation Strategies’ report will act as a reference point to understand the company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. The information included in these reports is sourced from a mix of our very own internal database and authentic secondary research links such as the company’s annual report, presentations, press releases, etc. The report covers an overview of the company, its digital transformation strategies, technology focus areas, technology initiatives, technology introductions, partnerships, investments, acquisitions, and ICT spending among others.

Total ICT Spending 2023 $9.5 billion
ICT Spend by Function Communications, Data Center, Network, Application, End-User Computing, Service Desk, and Management
ICT Spend by Channel Internal Development and Maintenance, Technology Vendors (Direct), Local Resellers, Telcos, ICT Services Providers/Consulting Firms, Specialist Outsourcers, and Systems Integrators
External ICT Spend by Segment ICT Services, Software (Including Cloud SaaS), Hardware (Including Cloud IaaS), Network and Communications, Consulting, and Others
Technology Theme Focus Artificial Intelligence, Big Data, Cloud, Robotics, and Alternative Reality
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Digital Transformation Strategies

Walmart U.S. has launched Walmart Voice Order, a conversational AI tool, which enables shoppers to voice order their purchases by pairing their Walmart accounts to their mobile devices and smart speakers. With the conversational AI tool, customers can quickly shop online via Google Assistant or Siri without having to browse through long product lists on the Walmart app. Walmart International also tapped into AI to quickly resolve simple customer queries. The business segment augmented its existing chatbots with natural language understanding (NLU) technology to allow customers to track their orders and returns. These chatbots, which converse with customers via text or voice, allow human customer service agents to focus on solving more complex customer queries.

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Walmart Technology Theme Focus

Walmart is utilizing several emerging technologies including artificial intelligence, big data, cloud, robotics, and alternative reality to enhance operational efficiency and product offerings.

Walmart Technology Focus

Walmart Technology Focus

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Walmart Technology Initiatives

Walmart has been involved in several strategic technology partnerships and collaborations, technology developments, and rollouts over the past few years. For instance, Walmart launched My Assistant, a generative AI-powered tool, for non-store employees in the US. My Assistant is available within Walmart’s employee app Me@Campus, which helps employees summarize long documents and create new content. Walmart claimed that the tool will increase the productivity of employees as it automates repetitive, monotonous tasks.

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Walmart ICT Spend by Function

  • Communications
  • Data Center
  • Network
  • Application
  • End-user Computing
  • Service Desk
  • Management

Walmart ICT Spend by Function, 2023 (%)

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Walmart ICT Spend by Channel

  • Internal Development and Maintenance
  • Technology Vendors (Direct)
  • Local Resellers
  • Telcos
  • ICT Services Providers/Consulting Firms
  • Specialist Outsourcers
  • Systems Integrators

Walmart ICT Spend by Channel, 2023 (%)

Walmart ICT Spend by Channel, 2023 (%)

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Walmart External ICT Spend by Segment

  • ICT Services
  • Software (Including Cloud SaaS)
  • Hardware (Including Cloud IaaS)
  • Network and Communications
  • Consulting
  • Others

Walmart External ICT Spend by Segment, 2023 (%)

Walmart External ICT Spend by Segment, 2023 (%)

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This report provides:

  • Insight into Walmart’s technology activities.
  • Insights of its digital transformation strategies and technology center and innovation program.
  • Overview of technology initiatives covering product launches, partnerships, investments, and acquisitions.
  • Insights on each technology initiative including technology theme, objective, and benefits.
  • Details of estimated ICT budgets and major ICT contracts.

Reasons to Buy

  • Gain insights into Walmart’s technology operations.
  • Gain insights into its technology strategies and innovation initiatives.
  • Gain insights into its technology themes under focus.
  • Gain insights into its various product launches, partnerships, investments, and acquisitions.

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Table of Contents


– Brief information about the company, its business divisions, and its financials

Digital Transformation Strategy                                                      

– A summary of key digital strategies/implementation efforts of the company

Accelerators, Incubators, and Other Innovation Programs      

– Discusses the company’s key strategic units, innovation labs, incubation, and accelerator programs dedicated to technology innovation

Technology Focus                                                                               

– Lists the technology themes pertinent to the industry the company operates in and highlights the themes adopted by the company

Technology Initiatives                                                                        

Discussion about all the technology introductions & partnerships the company has entered

Venture Arm: Alexa Fund                                                               

Brief information about the Company’s Ventures and its key decision-makers


Brief discussion about the investments made by the company to acquire new technologies


Brief discussion about the acquisitions by the company

Partnership and Investment Network Map                                 

– A bird’s eye view of all the partnerships/investments/acquisitions that the company has made in the last 3-5 years

ICT Budget and Contracts                                                                 

– The company’s ICT budget segregated into hardware, software, and managed IT services

Key Executives                                                                                      

– Lists key executives and Digital Transformation Executives of the company, typically the key decision makers/influencers

Frequently asked questions

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