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Analyst Opinions
Retail Banking Country Snapshot: Germany 2016
Local and co-operative banks, such as the Sparkassen and Volksbanken Raiffeisenbanken, dominate the retail banking market in Germany, with private commercial banks having a much smaller presence. Consumers strongly favor providers with good reputations, and personal recommendations are particularly important to younger age groups. Branches remain the most used acquisition channel across all products, although satisfaction levels for ongoing interactions are higher for digital than human channels.
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Analyst Opinions
Retail Banking Country Snapshot: China
The Chinese banking market is opening up to new entrants in order to encourage greater competition within the sector, and investment in banking infrastructure is likely to speed up digital expansion. The market for financial services in China is concentrated, with an oligopoly of five banks that service 72% of the market. Younger age groups use branches more often, meaning there is considerable scope for providers to encourage greater use of digital channels.
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Analyst Opinions
Retail Banking Country Snapshot: Russia
Russia’s economic crisis continues to negatively impact the market. Russian consumers have shown a preference towards conservative banking practices that can provide them with added security and stability amid a market in turmoil. Consumers favor providers that have a good reputation and with whom they have an existing relationship. Fintech providers are well known.
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Analyst Opinions
Retail Banking Country Snapshot: New Zealand
New Zealand has a highly concentrated market for most financial products, with ANZ, ASB, and Westpac dominating the provision of current accounts, savings accounts, and mortgages. Consumers are cautious in their choice of provider, favoring those with strong reputations and nearby branches. Mobile is now a significant channel for routine transactions, although use is heavily skewed towards younger age groups. Satisfaction with digital channels is significantly higher than for branches and call centers.
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Sector Analysis
Consumer Payments Country Snapshot: Mexico 2016
The Mexican cards market is generally underdeveloped. Despite a high penetration of pay-now cards, financial inclusion is incomplete and the market in general is heavily reliant on cash. The cards market is growing strongly but not explosively, and current trends make it unlikely that there will be a major shift in the near future.
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Analyst Opinions
Retail Banking Country Snapshot: Singapore 2016
Singapore has a highly concentrated market for most financial products, with DBS, POSB, and OCBC dominating the provision of current accounts, savings accounts, and mortgages. Consumers are cautious in their choice of provider, favoring those with strong reputations and nearby branches. Mobile is now a significant channel for routine transactions, although use is heavily skewed towards younger age groups. Satisfaction with digital channels is significantly higher than for branches and call centers.
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Analyst Opinions
Consumer Payments Country Snapshot: Netherlands 2016
The Dutch payments market is highly mature, with consumers very comfortable using debit cards and online payment channels (especially local brand iDEAL, backed by wide acceptance and a convenient user experience). In spite of a high level of consumer comfort with established payment instruments, recent developments in mobile proximity payments as well as contactless technology by the likes of ING, Rabobank, and ABN Amro will see these payment options gain traction among Dutch consumers. Of course, in the initial stages...
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Analyst Opinions
Retail Banking Country Snapshot: Canada 2016
The market for most financial products in Canada is largely controlled by the top five banks, although non-bank lenders have made significant inroads into the mortgage market in recent years. Consumers have conservative preferences, opting for providers on the basis of reputation, branch presence, and pricing. Mobile is now the preferred channel for routine transactions for around a tenth of consumers, and this proportion will rise as older consumers adopt mobile banking in greater numbers.
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Analyst Opinions
Retail Banking Country Snapshot: Norway 2016
Norway has a competitive market for most financial products, with only DNB maintaining a dominant position in the provision of current accounts, savings accounts, and mortgages. Overall, consumers are cautious in their choice of provider, favoring those with strong reputations and nearby branches. However, comparisons between life stage segments differ significantly. Norwegian consumers are not as price sensitive as other markets in the region. Digital self-service channels are the most popular for day-to-day banking activities, with telephone and branch channels...
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Analyst Opinions
Consumer Payments Country Snapshot: UAE
The UAE market is defined by limited penetration of payment cards and a high reliance on cash among consumers. In spite of an increasing trend in the use of technology, contactless payment rollout and adoption have yet to reach full potential in the Emirati market and there continues to be a significant share of non-mobile wallet owners who are not interested in using mobile wallets. Pay-later cards continue to be the most frequently used cards and only 30% of Emirati...
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