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Thematic Analysis
Regulation in Banking and Payment Industry - Thematic Research
Financial services providers carry a heavy compliance burden. It is not unusual for 50% of all spend by incumbent banks to be regulatory-driven. The pandemic has increased that cost further, as banks must now report on a wider range of metrics, while taking on entirely new tasks, such as disbursing government loans. Fair treatment has come into particular focus, with CEOs brought in front of US Senate hearings on a regular basis. This follows at least a five-year period in...
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Analyst Opinions
Capital One - Enterprise Tech Ecosystem Series
Capital One has been focusing on using artificial intelligence, cloud, big data, augmented reality, digital banking, and blockchain to digitally transform its operations. The annual ICT spending of Capital One was estimated at $1.35 billion for 2020. A major share of this spending is earmarked for acquiring software, network and communications, and hardware from vendors. Capital One is a diversified financial holding company that offers a range of commercial and retail banking solutions through its subsidiaries. Its product and service...
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Thematic Analysis
Customer Experience in Banking - Thematic Research
Customer experience is about pragmatic trade-offs, particularly at large incumbent banks operating amid the extraordinary operational demands of COVID-19. Providers cannot do everything. They must prioritize the intersection of what they can do – on time and within budget – and what customers want. The customer’s perception of their provider the sum of all interactions has come into sharp focus in these last 12 months. As firms like Apple and Amazon have demonstrated, real value resides not just in the...
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Company Insights
Canadian Imperial Bank of Commerce – Digital Transformation Strategies
Canadian Imperial Bank of Commerce (CIBC) has been focusing on using artificial intelligence, cloud, blockchain, and online payments to digitally transform its operations. The annual ICT spending of CIBC was estimated at $861 million for 2021. A major share of this spending is earmarked for acquiring software, ICT services and hardware from vendors. CIBC is a provider of personal, small business, and commercial and corporate banking solutions. Under personal banking it offers accounts, overdrafts, credit cards, loans, mortgages, investments, retirement...
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Analyst Opinions
Germany Retail Banking - Competitor Benchmarking, 2021-2025
Most German banks have shown an increase in their TDAs between 2019 and 2020. Among them, Deutsche Bank and Sparkassen showed the most significant gains. The German banking sector has been broadly resilient with strong equity buffers and multi-pronged borrower support policies. Most banks are expected to absorb the shock to their capital ratios. In terms of retail deposit market shares, all banks, except for Sparkassen, have made meaningful gains since 2010. The Germany retail banking competitor benchmarking report analyzes...
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Thematic Analysis
Big Data in Banking - Thematic Research
Big data is produced in abundance by both individuals and enterprises and stored in vast data centers. In banking, incumbents already have far more data on their customers than new entrants vying for market share. However, initiatives like open banking give incumbents less time to upgrade tech platforms, as data is more readily available to various players already set up to derive value from it. As such, many retail banks have come to see big data as the central and...
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Company Insights
Competitor Profile: UBank
UBank is a digital-only bank that is a wholly owned but separately operated division of National Australia Bank. Founded by Gerd Schenkel in 2007, UBank has recently seen more than 10,000 new customers joining per month, growing 40% in the two years to September 2019. The bank has an app, though some features are not available on Android, while it also has a website and a seven-day telephone service. UBank also claims that its customer advocacy levels are the highest...
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Sector Analysis
Canada Retail Banking: Opportunities and Risks to 2023
Canada’s total loan balances outstanding (including credit card balances, personal loan balances, and residential mortgage balances outstanding) recorded a healthy compound annual growth rate (CAGR) of 4.8% during 2014-18 to reach C$2.2tn ($1.6tn). Credit card balances outstanding was the fastest-growing credit segment during the review period. The burden of household debt to GDP is growing in Canada, primarily on account of rising mortgage debt and low interest rates. Mortgage loans accounted for nearly three quarters of the total loan balances...
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Company Insights
Enterprise Tech Ecosystem Series: Intesa Sanpaolo
Intesa Sanpaolo is a diversified financial services group. It provides a range of banking solutions to private, SME, and corporate institutes. Its offerings include current, saving, and deposit accounts; personal loans, corporate loans, mortgages, and other lending; and unit-linked insurance solutions. It also offers credit, debit, prepaid, and business cards; bonds; mutual funds; saving plans; and other investment products. The bank provides services such as international cash management, credit for cash, collection and payments, leasing, funding, consultancy, portfolio management, trading,...
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Company Insights
Enterprise Tech Ecosystem Series: OCBC Bank
Incorporated in 1932, Oversea-Chinese Banking Corporation (OCBC) provides a range of retail and commercial banking, wealth management, insurance, and other financial solutions to individual customers, government agencies, financial institutions, and corporates and SMEs. It offers deposit services, card products, personal and home loans, business purchase loans, and commercial property and working capital loans. The company’s major services include trade and treasury, corporate escrow, and cash management. It provides insurance cover for homes, property, mortgages, travel, cars, life, and retirement. OCBC...
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