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Sector Analysis
Saudi Arabia: Operators Will Focus on Mobile Network Enhancements and Enterprises to Drive Growth
The telecommunications market in Saudi Arabia generated US$18.8bn in service revenue in 2016, an increase over 2015. Mobile data will emerge as the largest revenue-contributing segment by 2020. Over the next five years, operators can benefit from the opportunities existing in offering enterprise services, VoIP and mobile data. Operators are investing in LTE, LTE-A and fiber to enable additional revenue streams including IoT, cloud services and M2M services.
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Consumer Insights
Telecom Industry Business Outlook and Procurement Report May-October 2016
Amid growing pricing pressure, cost containment, and rising competition within the telecom industry, companies are planning to increase their focus on business expansion in existing market, new product development, and improving operational efficiency. Mergers and acquisitions are expected to increase within the telecom industry with emerging markets such as China, India, and Mexico offering prominent growth opportunities. Additionally, global telecom industry business executives from large companies expect a surge in capital expenditure on IT infrastructure development and new product development...
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Sector Analysis
Puerto Rico: Amid Challenging Economic Conditions, M&A Activity Increases and Competition Intensifies
Puerto Rico is one of the most developed telecom markets in Latin America, with service penetration rates above the regional average and technology adoption trends highly influenced by the mainland US market. With a challenging economic context ahead, we expect the Puerto Rican telecom market will experience very moderate growth throughout the forecast period, mainly driven by the mobile and fixed data segments. We project that from 2015 to 2020, telecom and pay-TV service revenue will increase at a 1.7%...
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Sector Analysis
Canada: Investment in broadband infrastructure to present new revenue streams to the operators.
The telecommunication market in Canada generated US$42.4bn (CAD54.2bn) in service revenue in 2015, and will continue to grow in single low digits through 2020. Mobile data will be the fastest growing segment. To offset the decline in traditional fixed and mobile voice and messaging services, operators are focusing on increasing broadband penetration and leveraging high speed broadband networks to offer value added services such as mobile apps, internet browsing and multi-media services, and offering TV and Internet bundles. Operators are...
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Sector Analysis
Japan: Operators Focus on Core Service Convergence; Diversify Revenue Through New Business Lines
The telecommunications market in Japan generated $118.8bn (JPY 14,383.2bn) in service revenue in 2015. Telecom services revenue is expected to grow at a CAGR of 1.7% during 2015-2020, primarily driven by the growth in mobile data revenue. Mobile data will be the fastest-growing segment, registering a CAGR of 7.2% over 2015-2020, followed by pay-TV (2.2%). To offset the decline in traditional fixed and mobile voice and messaging revenue, operators are focusing on boosting the fixed broadband uptake through bundled offerings...
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Sector Analysis
Tunisia: 4G Services Launch and Increasing Fixed Broadband Penetration Will Drive Growth
The telecommunications market in Tunisia is estimated to generate revenue of $1.4bn in 2016 and will grow at a CAGR of 2.1% over the 2015-2020 period, driven by the expansion of 4G by all operators as well as positive developments in the fixed broadband market. The mobile data segment will grow at a CAGR of 3.4% over the 2015-2020 period, whereas fixed Internet will register a CAGR of 6.9%. We expect mobile subscriptions in Tunisia to grow at a CAGR...
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Sector Analysis
Jordan: 4G Services Rollout and Expansion of Fiber Infrastructure Will Support Revenue Growth Through 2020
The telecommunications market in Jordan generated service revenue of $1.1bn in 2015. Pyramid Research expects Jordan’s telecom services to grow at a CAGR of 1.3% over the 2015-2020 period to reach $1.2bn in 2020. The growth will be driven by the increasing consumption of mobile data, largely supported by expansion of 4G rollouts and investments in fiber infrastructure. Additionally, operators will concentrate on seizing opportunities in providing bundled packs with smartphone offerings along with developing innovative products/services such as m-banking,...
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Analyst Opinions
Retail Banking: Trends in contact center automation; Vertical and technology trends
Rapid digitalization has resulted in a lower attention span of customers. As customers have access to multiple brands and interaction touch points, they can change their brand loyalties with just a click of a button. This has made it even more difficult for service centers, such as banks, to enhance their customer experience and retain customers. Contact center automation has therefore served in many ways to bring a bank’s stakeholders together and enable contact centers to improve their line of...
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Analyst Opinions
Retail Banking: Trends in governance, risk and compliance (GRC) management; Vertical and technology trends
In the age of rapidly changing business conditions, rising regulatory pressures have added to the overheads involved in addressing and managing escalating compliance and risk issues associated with legacy banking systems. With budget constraints, and unpredictable market conditions and challenges, banks are constantly focusing on improving operational efficiency. GRC has come a long way by integrating the various diverse modules of risk, compliance, and governance to provide a holistic view of risks across the various siloed departments in a retail...
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Analyst Opinions
Retail Banking: Trends in omnichannel banking; Vertical and technology trends
Omnichannel banking approach is the next generation of multi-channel banking. The omnichannel approach involves a harmonious integration between the different banking channels including online, mobile, social, ATMs, and physical branches. This approach modifies the customer experience from ‘fragmented banking blocks’ to ensure a seamless banking experience. The sharing and integration of consumer data at the back end of the omnichannel approach results in a unified consumer experience whether in sales, transaction or service.
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