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Analyst Opinions
Retail Banking: Trends in claims processing; Vertical and technology trends
Insurance companies are known to house varied legacy systems that have either evolved over time within the company or have been acquired as a result of mergers and acquisitions. However, persisting with these aging systems will obstruct carrier operations by offering limited agility, increasing complexity, and exposing the carrier to increased fraud risk, in addition to hindering automation of processes. Though insurance companies are well aware that claims management is one of the first functions to be modernized, they are...
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Analyst Opinions
Insurance: Trends in policy administration; Vertical and technology trends
Carriers have known for years that their legacy policy administration, claims and billing systems are out-of-date, but have largely worked around them with manual processes and one-off technology efforts. However, today's competitive environment, pricing pressures and changing market dynamics are forcing insurance carriers to consider a more dramatic approach. This has resulted in a move to replace the full suite of applications carriers have been currently using to run their businesses. As a result, the new systems allow carriers to...
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Analyst Opinions
Insurance: Trends in customer information system; Vertical and technology trends
An integral part of the customer information system (CIS) is the CRM system. The operations that generate revenue within an organization are primarily driven by the customer relationship management (CRM) system. Core business activities for the insurance sector, such as sales and marketing, mostly revolve around the CRM systems that facilitate the generation of leads and tracking of customer behavior.
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Analyst Opinions
Insurance: Trends in online platforms; Vertical and technology trends
Easy internet accessibility through computers, mobiles, and handheld devices has increased customers’ dependence on online platforms for most things. Customers are now using these devices to seek information and updates on insurance products and services, a trend that is expected to grow in the near future. While the penetration of these devices is higher in developed western economies, the developing economies of India and China are also catching pace. In fact, the lack of proper distribution networks in developing economies...
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Analyst Opinions
Insurance: Trends in sales force enablement; Vertical and technology trends
Marketing and sales activities drive business growth. However, the explosion of the digital marketing landscape and massive amounts of available content is further complicating sales processes, thereby making them more disjointed and inconsistent. Sales enablement aims to de-silo sales and marketing functions and aligns business goals to empower sales representatives in providing the right messaging and the right asset to the right customer, at the right time and place. Organizations carry out sales force enablement in various phases such as...
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Thematic Analysis
Artificial Intelligence Vol II - Global Thematic Research
Apple, Alphabet, Facebook, Microsoft, Alibaba and Amazon have all grown to their current size by dominating the most profitable bits of the digital communications value chain as it has evolved. In its next reincarnation, AI will be the technology platform that reaps the biggest rewards. Artificial Intelligence (AI) refers to software-based systems that use data inputs to make decisions on their own. The key technologies behind it are machine learning coupled with natural user interfaces, such as voice recognition. Inside...
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Thematic Analysis
Autonomous Vehicles Vol II - Global Thematic Research
Most incumbent car makers believe that today’s semi-autonomous cars will evolve incrementally. By 2020, GM, Tesla, Daimler and Volvo expect their cars to be able to take control of discrete driving tasks – such as motorway driving – but allow the driver to retain overall control. By contrast, Google is betting on a more disruptive strategy. By 2020, Google expects its fully autonomous robot car – which has no steering wheel or pedals – to be commercially available. Ford has...
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Thematic Analysis
Blockchain - Global Thematic Research
Blockchain is an electronic ledger of transactions that are continuously maintained in blocks of records. The ledgers are jointly held and run by all participants. Coupled with cryptographic security, this makes them tamper-proof. In a world where computer code is trusted more than human-run operations – especially amongst tech-savvy, urban Millennials – blockchain is a concept whose time has begun. Most blockchain projects are still in development mode. Many are still in proof of concept stage. In this report we...
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Thematic Analysis
Music, Film, TV broadcasting scorecard - Global Thematic Research
Technology themes: Internet TV, artificial intelligence, voice as a computing platform, blockchain, short form video, the music value gap, virtual reality, ad blocking and live concerts. Macro-economic and regulatory themes: copyright, the legal status of Internet streaming platforms, fake news, M&A, net neutrality and tax avoidance. By far, the single most important theme is Internet TV. It has been given a 35% weighting, one of the highest weightings ever assigned to a single theme, implying that its impact over the...
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Analyst Opinions
International Wholesale Carriers - New Business Models & Growth Drivers in the Digital Transformation Era
"International Wholesale Carriers - New Business Models & Growth Drivers in the Digital Transformation Era", a thematic research report by GlobalData, examines the changing dynamics, the new growth drivers and business models of the global international wholesale industry. It lays out, for international carriers, the critical considerations and strategic options for taking the journey to the wholesaler of the future, from the business model drivers to the necessary portolio evolution requirements. Data and insights are derived through a mix of...
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