The annual ICT spending of Aetna was estimated at $2.6 billion in 2021. A major share of this spending is earmarked for acquiring software, hardware, and consulting from vendors. Aetna is a healthcare benefits company that offers a range of traditional, voluntary, and consumer directed health insurance products and related services.

The Aetna enterprise tech ecosystem report will act as a reference point to understand a company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. Information included in these reports are sourced from a mix of our very own internal database and authentic secondary research links such as company’s annual report, presentations, press releases etc. The report covers overview of the company, its digital transformation strategies, technology focus areas, technology initiatives, technology introductions, investments, ICT spending among others.

Digital Transformation Strategies

Aetna’s Analytics and Behavior Change team focuses on implementing data modeling, analytics, machine learning, and other reporting capabilities to resolve business issues. It works with Aetna’s different business divisions to use machine learning and other tools for data scrutiny. Aetna’s Special Investigation Unit (which investigates insurance fraud) teamed with the analytics organization to deploy machine learning techniques for managing complex claims and medical data, discovering variations in fraud patterns, and detecting new types of fraud. Aetna uses around 350 machine learning models to fight against fraud and is developing new anomaly detection models to identify deviations in large data sets.

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Aetna Technology Theme Focus

Aetna is utilizing number of emerging technologies including artificial intelligence, big data, blockchain, to improve operational efficiency, diversify product portfolio, and enhance customer experience.

Aetna Technology Theme Focus

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Aetna Technology Initiatives

Aetna has been involved in several strategic technology partnerships and collaborations, technology developments and roll outs, and technology investments over the past few years.

For instance, Aetna International partnered with Wysa an AI-powered chatbot and mental wellbeing app. By providing members with immediate access to guided mental wellbeing support, the Wysa app will enhance existing Aetna services and enable users to better manage their feelings of anxiety, stress, loneliness, and other issues.

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Aetna ICT Spend by Function

  • Communications
  • Data center
  • Network
  • Application
  • End-user computing
  • Service desk
  • Management

Aetna ICT Spend by Function

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Aetna ICT Spend by Channel

  • Internal development and maintenance
  • Technology vendors (direct)
  • Local resellers
  • Telcos
  • ICT services providers/Consulting firms
  • Specialist outsourcers
  • Systems integrators

Aetna ICT Spend by Channel

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Aetna External ICT Spend by Segment

  • ICT services
  • Software (including Cloud SaaS)
  • Hardware (including Cloud Iaas)
  • Network and communications
  • Consulting
  • Others

Aetna External ICT Spend by Segment

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Aetna Tech Ecosystem Overview

Total ICT Spending 2021 $2.6 billion
ICT Spend by Function Communications, Data Center, Network, Application, End-User Computing, Service Desk, and Management
ICT Spend by Channel Internal Development and Maintenance, Technology Vendors (Direct), Local Resellers, Telcos, ICT Services Providers/Consulting Firms, Specialist Outsourcers, and Systems integrators
External ICT Spend by Segment ICT services, Software (including Cloud SaaS), Hardware (including Cloud Iaas), Network and communications, Consulting, and Others
Technology Theme Focus Artificial Intelligence, Big Data, Blockchain

This report provides:

  • Insight into Aetna’s technology activities.
  • Insights of its digital transformation strategies and technology center & innovation program.
  • Overview of technology initiatives covering product launches, partnerships, and investments.
  • Insights on each technology initiative including technology theme, objective, and benefits.
  • Details of estimated ICT budgets and major ICT contracts.

Reasons to Buy

  • Gain insights into Aetna’s technology operations.
  • Gain insights into its technology strategies and innovation initiatives.
  • Gain insights into its technology themes under focus.
  • Gain insights into its various product launches, partnerships, and investments.

Key Players


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Sutter Health




Scripps Research



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Avaneer Health


Table of Contents

Table of Contents


Digital Transformation Strategy

Accelerators, Incubators, and Other Innovation Programs

Technology Focus

Technology Initiatives


Partnership and Investment Network Map

ICT Budget and Contracts

Key Executives

About GlobalData

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