Mega-Trend Overview – Digitalization: TrendSights Analysis 2025
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This report is part of GlobalData’s TrendSights overview series. This research explores the Digitalization mega-trend and its relevance across the FMCG sectors with added focus on retail and Foodservice.
Consumers today operate in a fast-digitizing world where technology is becoming seamlessly woven into everyday life. As a result, people increasingly rely on digital tools to support and improve daily routines and personal management. At the same time, the rapid growth of smartphone, internet, and social media use is changing how people behave and interact reshaping consumer needs, expectations, and attitudes.
Scope
Consumers trust on AI for product recommendations when purchasing consumer goods has increased.
Over 50% of consumers are using online tools to check or compare prices before purchasing a product.
There is consumer concern regarding privacy when shopping online.
Key Highlights
- Health concerns and online scam fear are boosting demand for improvements in informed shopping tools.
- Gen Z and Millennials are driving digitalization, with the Middle East & Africa, and Central & South America being the key regions, given these regions have younger demographics.
- Millennials are the most ingredient-conscious consumer group, while Gen Z is most influenced by social media recommendations.
- Consumers’ online activities have increased significantly during the COVID-19 pandemic. Being online or using online tools for shopping and communication has become essential for many consumers.
- The influence of Digitalization on young and mature consumers shows the most significant difference. Indeed, some young consumers were born in the digital era, when the speed of technological development was gaining momentum.
Reasons to Buy
Consider emerging opportunities and threats in the fast-moving consumer goods market and gain insight into potential future consumer behavior.
Identify interesting new and emerging concepts, products, and ideas on offer in retail, foodservice, online spaces, and beyond.
Understand how new concepts and ideas fit into – or challenge – current consumer trends.
Gain insight and inspiration for innovation programs and new product development.
Diageo
Nourished
Waitrose & Partner
Hershey's
Lipton Teas & Infusion
Starbucks
Clarins
Ocado Retail
Benefit Cosmetics
Walmart
Creative Nature Snacks
ChefGenie
Maybelline
Jones Soda
L’Oréal
Viome
MyBiotics
Heinz
Coca-Cola
Danone
Strongbow
Asahi Beverages
Table of Contents
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