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Hari Gorla

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Zoom’s acquisition of Five9 underlines growing importance of customer contact post-pandemic, says GlobalData

Zoom’s multi-billion-dollar acquisition of Five9, the video platform vendor’s first major acquisition, is significant and likely to be one of the biggest examples of telecoms convergence in 2021, says GlobalData. The leading data and analytics company notes that this acquisition underlines the growing importance of customer contact and customer experience services in the post-pandemic world. […]
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New fifth-generation Russian jet likely aimed at export market, says GlobalData

Following the news that a new claimed gen-5 military aircraft codenamed ‘Checkmate’ will be unveiled today (20 July), on the first day of the MAKS-2021 International Aviation and Space Salon; William Davies, Associate Defense Analyst at GlobalData, a leading data and analytics company, comments: “Sukhoi’s claimed fifth-generation platform is likely intended to compete with the […]
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American Airlines unseats British Airways as most mentioned airline operator on Twitter during Q2 2021, reveals GlobalData

American Airlines dethroned British Airways to emerge as the most mentioned airline operator among influencer conversations on Twitter during the second quarter (Q2) of 2021. Among the countries, the US registered the highest mentions, followed by India, the UK, Canada and France during Q2 2021, reveals GlobalData, a leading data and analytics company. Reportedly, in […]
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Managed services buying criteria evolves in ASEAN as businesses pivot to work from anywhere, says GlobalData

The rapid deployments of new technologies to enable remote working in the wake of the COVID-19 pandemic is creating new challenges for enterprises across the Association of Southeast Asian Nations (ASEAN*) and changing their buying criteria in managed services. says GlobalData, a leading data and analytics company. GlobalData’s report, ‘Major 2021 Shifts in Managed Services […]
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Craft beer is a budding contestant to disrupt traditional German beer industry, says GlobalData

Germany’s beer industry, a well-developed market that prides itself on its traditional brewing process, is being threatened by craft beer as consumers are becoming more experimental with products, says GlobalData, a leading data and analytics company. Holly Inglis, Beverages Analyst at GlobalData comments: “Since 1516, German breweries have maintained focus on the German Purity Law; […]
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