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Sector Analysis
Winning and Retaining Business in the Australian Mining Equipment Sector, 2016
Overall trends in the data revealed: Caterpillar is considered the leading supplier for most of its product range. When choosing a new supplier, a ‘trusted brand’ and ‘a previous working relationship’ are key factors. Account managers have a key impact on the selection process. Respondents remain satisfied with their current main suppliers, and satisfaction has improved since 2014. Overall, 87% of respondents expect to remain with their current suppliers for the next five years. The top three areas for improvement...