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Company Insights
Zions Bancorporation Deploys Salesforce Customer 360 - Case Study
Use Case: Zions Bancorporation Deploys Salesforce Customer 360 Exceptional customer service is a must for consistent business growth. Companies that focus on offering great customer service witness higher sales growth and lower customer churn; discover hidden cross-selling and upselling opportunities; consistently improve their product and service portfolio as per customer requirements; and make better customer-centric business decisions compared to peers that offer mediocre customer service. In order to offer exceptional customer service, companies must capture and store customer data in...
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Company Insights
Malaysia Retail Banking Competitor Benchmarking - Analyzing Top Players Market Performance and Share, Retention Risk, Financial Performance, Customer Relationships, Customer Satisfaction and Actionable Steps
All Malaysian banks covered in this report increased their total divisional assets (TDA) from 2020 to 2021. This indicates that they have managed to cope with the impact of the COVID-19 pandemic. Public Bank and Maybank increased their share of the Malaysian retail banking market in multiple segments from 2011 to 2021, entrenching their positions. The Malaysia retail banking competitor benchmarking report analyzes financial performance, depth of customer relationships, and customer satisfaction. It ranks Malaysia’s top banks across a range...
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Company Insights
Hyperconverged Infrastructure (HCI) Implementation by RBL Bank - Use Case
RBL Bank’s implementation of hyperconverged infrastructure (HCI) ensures efficient customer care. Financial institutions are focusing on rapidly modernizing and scaling up infrastructure to address rising demand, as part of their key strategy to drive operational efficiency and customer engagement. Furthermore, increased interest in digital banking, especially in India, has made banking a smooth and transparent process. These institutions are leveraging advanced IT solutions to modernize and scale up their IT infrastructure to meet the rising demand. RBL Bank, an Indian...
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Thematic Analysis
ESG (Environmental, Social and Governance) in Payments - Thematic Intelligence
The ESG in payments deals was worth 1.5 billion in 2021. ESG is a growing trend that is affecting all industries, including the payments industry. The interest in ESG increased due to consumers’ and investors’ desire to see companies reflect their values. Many companies have been recruiting in the sector in the past few years too. For instance, Visa and Mastercard have decided to tie their executive employee compensation to the company’s ESG goals. This should incentivize executives to consider...
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Thematic Analysis
Small Medium Enterprises (SME) Banking - Thematic Intelligence
Many new digital banks capitalized on the pandemic to dramatically increase small- and medium-sized enterprise (SME) lending and account penetration. SMEs typically have complex, variable, and evolving needs, which are difficult to meet by a single provider all the time. Additionally, e-commerce platforms and accounting software providers offer extensive SME support to enable open ecosystems. The SME Banking thematic intelligence report provides a briefing on the theme with a detailed analysis of market opportunity, and factors driving its development and...
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Analyst Opinions
Digital Banking Trend Analysis - The Quest for Profitability Driving Strategies and Product Development of Digital-Only Providers
Digital Banking Trend Analysis Market Overview Digital banking has entered the mainstream across the globe. Digital banks have gradually become big enough to challenge conventional incumbents in markets including Brazil and South Korea. However, in other markets such as Hong Kong, digital banking is gradually commencing. The digital banking trend analysis market research report provides an overview and analysis of the current state of play among digital-only banks across the world. To achieve this, the business models of 11 digital-only...
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Thematic Analysis
Robotics in Banking - Thematic Intelligence
Robotics in Banking has been emerging as one of the most innovative disruptive technologies. The intelligence residing in robots, including the ability to recognize faces and remember interactions, has presented a learning opportunity for bank development teams and enabled them to see live interaction scenarios with customers. Furthermore, drones are being used as a reaction to health and safety concerns during the COVID-19 pandemic. Post-pandemic, we expect banks to use drones to showcase assets like shipping ports, factories, warehouses, and...
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Sector Analysis
Retail Banking Market Dynamics: France - 2018
France’s retail deposits and mortgage markets performed well during 2013-17, but are expected to perform sluggishly over the next five years. Conversely, the credit card market fell during 2013-17 but is expected to slowly recover. France ranked among the countries with the lowest interest margins and profits in Europe between 2013 and 2017. The cost-to-income ratio remained high in France. This report identifies macroeconomic and competitive dynamics that impact upon the French retail banking market. It provides insight into -...
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Sector Analysis
UK Mortgage Market 2018: Forecasts and Future Opportunities
The mortgage market has recovered well since the financial crisis, often producing double-digit growth each year. However, rising economic uncertainties will dampen the prospects for future growth over the coming years. During the forecast period (2018-22), gross advances are expected to record a compound annual growth rate (CAGR) of 4.2%, reaching £338bn by the end of the forecast period versus a historic five-year CAGR of 7.6% from 2013 to 2017. On the supply side, an increased supply of new homes,...
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Sector Analysis
Retail Banking Market Dynamics: Denmark 2018
The retail mortgage and personal loan markets in Denmark performed poorly during 2013-17, but are expected to recover over the next five years. Conversely, the credit card space - which reported a strong performance during 2013-17 - is expected to decelerate. The market-wide average return on assets for Denmark was lower than Sweden and Norway during 2013-17, while the cost/income ratio remained higher in Denmark. This report identifies the macroeconomic and competitive dynamics that impact upon the Danish retail banking...
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