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Thematic Analysis
Blockchain in Retail Banking - Thematic Research
Blockchain technology, often referred to as distributed ledger technology (DLT), is a means by which the participants in a distributed network can each maintain a copy of an immutable ledger of transactions and where transactions can be executed without the need for a single, central, coordinating authority. This ability to execute transactions effectively without the presence of a central authority is regarded by many as the chief benefit of blockchain technology, as it creates the promise that organizations will be...
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Thematic Analysis
Cloud Computing in Retail Banking - Thematic Research
Cloud computing (IaaS, PaaS, SaaS, private, and hybrid) accounted for 9.5% of a global ICT market that was worth US$2 trillion in 2017, according to GlobalData. Whilst the global ICT market is forecast to grow at a CAGR of 5.7% over the next five years, cloud computing revenues, which passed US$193 billion in 2017, are growing at 18%. In theory, the entire IT market could shift to the cloud, so the disruption yet to be unleashed onto the global software...
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Thematic Analysis
Internet of Things (IoT) in Banking - Thematic Research
Internet of Things (IoT) in banking is the convergence of a number of existing trends and technologies related to harvesting the true potential of the modern internet (including big data, artificial intelligence (AI), cloud, analytics, and APIs). It promises highly personalized, frictionless digital banking. More ‘things’ connected to the internet will help banks anticipate what customers want, when, and where, delivering highly personalized content and functionality optimized for brief moments of interaction.
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Company Insights
Banking Competitor Profile: Santander
Santander is a leading UK provider, and has achieved notable success in recent years with its 123 Current Account, which has attracted substantial numbers of new customers. It also recently acquired a specialist provider of motor finance, which has boosted its market share in lending. Although Santander’s costs relative to income are in line with those of other banks, price competition has hit its net interest margins, and consequently its return on assets. This report benchmarks Santander’s performance across current...
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Company Insights
2018 Banking Competitor Profile: Barclays
Barclays is one of the largest banks in the UK, and is a leading provider of all the main banking products. Mortgages are a particular strength for the bank - it has won a number of awards for its product range and has an NPS score three times higher than the market average. Barclays customers are heavy users of mobile banking - a quarter use this channel on a daily basis, significantly more than the national average. This competitor profile...
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Sector Analysis
Retail Banking Market Dynamics: New Zealand 2018
Margins among New Zealand banks have remained relatively stable due to benign macroeconomic conditions. The average cost-to-income ratio has changed little year on year, down 1 percentage point to 52% in 2017. However, there remain large disparities in operating efficiencies within the market. The same is also true for profitability, with large disparities in return on asset figures. Growth in balances across credit cards, retail deposits, personal loans, and mortgages is expected to continue at approximately the same rate for...
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Thematic Analysis
Artificial Intelligence (AI) in Retail Banking - Thematic Research
For six decades machine learning (ML) was poised to take off because members of the ‘artificial intelligentsia’ had already come up with the theoretical models that could make it work. The problem was that they were waiting for rich data sets and affordable ‘accelerated computing’ technology to ignite it. These are now becoming more available, and amid a swirl of hype, ML – i.e., software that becomes smarter as it trains itself on large amounts of data – has gone...
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Sector Analysis
2018: Key Trends in Retail Banking
Several trends will drive developments in retail banking in 2018, including factors as diverse as changes to the regulatory environment, the development of open banking, improvements in digital servicing, and the reconfiguring of branch networks. This report identifies seven key trends that will shape the retail banking market in 2018, to which providers will need to respond and adapt. It offers insight into - - The likely impact of technological developments on the retail banking industry in 2018. - Changes...
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Sector Analysis
Retail Banking Market Dynamics: UK 2018
Margins and profitability among UK banks have started to decline due to macroeconomic factors and increased competition. However, consumer credit and mortgages are still expected to grow at a moderate rate. The Big Four - Lloyds Banking Group, Barclays, HSBC, and RBS Group - are facing a serious challenge to their dominance in individual product areas. This report identifies macroeconomic and competitive dynamics that have affected the UK retail banking market over the last year, and provides insight into -...
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Sector Analysis
Retail Banking Market Dynamics: US 2018
Between 2013 and 2017 bank margins and profits in the US remained consistently higher than in Canada and the UK. However, cost/income ratios remained higher in the US. Growth in retail deposits, credit card balances, and personal loan balances grew strongly over the same period. Growth in residential mortgage balances was more subdued as activity in the housing market stalled. Despite positive macroeconomic conditions, credit card balances will grow at a significantly slower pace over the forecast period. US digital-only...
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