Cloud Computing in Travel and Tourism: Strategic Intelligence

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This report analyzes the key theme of cloud computing in the travel and tourism sector. Cloud computing is taking on importance as travel companies look to tackle disruptive travel trends like geopolitical disruptions and improve customer experience. This report provides an insight into key trends, challenges, and recommendations, as well as providing concrete case studies to help the reader see examples of cloud computing technologies in action.

Scope

Cloud investment by travel and leisure companies will reach $24.4 billion in 2028, up from $12.3 billion in 2024. Investment in the cloud technology stack depends on company size and business requirements. Small and medium-sized travel companies tend to invest in software as a service (SaaS) solutions, which provide out-of-thebox, scalable applications. Larger travel companies invest in infrastructure as a service (IaaS) and platform as a service (PaaS) from public cloud providers. Geopolitical disruptions, dynamic pricing, and personalization require companies to invest in cloud technology. Companies with strong cloud architectures can adapt to changing circumstances seamlessly. The tourism industry is a prime target for cyberattacks. Traditional perimeter-based security measures are inadequate, as cloud environments lack a defined perimeter. This interconnectedness can lead to vulnerabilities such as insecure application programming interfaces (APIs) and account hijacking.

Key Highlights

  • The travel and tourism industry has undergone a sea change in the last 10 to 15 years, moving away from brick-and-mortar travel agents towards online travel. As a result, GlobalData predicts that the total online travel sales will reach just over half a trillion dollars by 2027.
  • Cloud technologies are the bedrock enabling this change. Investment in the cloud technology stack depends on company size and business requirements. Small and medium-sized travel companies tend to invest in software-as-a-service (SaaS) solutions, which provide out-of-the-box scalable applications. Larger travel companies invest in infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) from public cloud providers, providing the operational benefits of the cloud and the freedom to build tailored solutions.
  • Geopolitical disruptions, dynamic pricing, and personalization require companies to invest in new technologies. Companies with strong cloud architectures can adapt to changing circumstances seamlessly, scaling back operations when demand is low and developing new products quickly for new market opportunities. All companies should invest in cloud solutions to prepare for future disruptive threats.

Reasons to Buy

Understand the impact of cloud computing on the tourism industry, using case studies to help you understand how you can adapt and understand this theme.

Assess the strategies that companies are adopting to succeed in cloud computing.

Airbnb
easyJet
Dubai Airports Company
Hilton
Princess Cruises

Table of Contents

Executive Summary

Players

Value Chain

The cloud computing stack

Cloud Computing’s Impact on Travel and Tourism

Case Studies

The Cloud Computing Timeline

Companies

Leading cloud computing adopters in travel and tourism

Specialist cloud computing vendors in travel and tourism

Sector Scorecards

Airports sector scorecard

Lodging sector scorecard

Glossary

Further Reading

Our Thematic Research Methodology

About GlobalData

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