Coles Group – Digital Transformation Strategies
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Coles Group Digital Transformation Strategies Report Overview
Coles is tapping into the power of key emerging technologies to enhance its operational efficiency and improve customer service. AI, big data, cloud, IoT, and robotics are among the key technologies under focus for the company. The annual ICT spending of Coles is estimated at $809.0 million for 2022. A major share of this spending is earmarked for acquiring software, ICT services and hardware from vendors. Coles is an Australian retailer of general merchandise. The company sells groceries, baby products, bakery products, dairy, deli, fish & seafood, fresh fruit & vegetables, mobile phones & tablets, gift cards, health & beauty products, tobacco, pet products, household items, stationery & media products, liquor, and meat, among others through its supermarkets, liquor shops, and Coles online stores across Australia. The company has several private labels namely Wellness Road, Nature’s Kitchen, Coles Green Choice, Coles Finest, and Coles Organic. The company’s reportable segments are Supermarkets, Liquor, and Express.
Total ICT Spending 2022 | $809 million |
ICT Spend by Function | Data center, Communications, Network, Application, End-User computing, Management, and Service desk |
ICT Spend by Channel | Internal development and maintenance, Technology vendors (direct), Local resellers, Telcos, ICT services providers/consulting firms, Specialist outsourcers, and Systems integrators |
External ICT Spend by Segment | Software (including cloud SaaS), Hardware (including cloud Iaas), ICT services, Consulting, Network and communications, and Others |
Technology Theme Focus | AI, big data, cloud, future of work, robotics, Ecommerce, internet of things and contactless retail. |
The Coles Group Digital Transformation Strategies report will act as a reference point to understand a company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. Information included in these reports are sourced from a mix of our very own internal database and authentic secondary research links such as company’s annual report, presentations, press releases etc. The report covers overview of the company, its digital transformation strategies, technology focus areas, technology partnerships, technology introductions and ICT spending among others.
Digital Transformation Strategies
Ecommerce strategy, deploying automated fulfillment centers for enhancing ecommerce operations, and leveraging emerging technologies to reduce operational costs and offer better customer service are some of the Coles Group digital transformations strategies. Coles has implemented a new strategy called ‘Smarter Selling’ to reduce operational costs and drive business efficiency. To drive the strategy, the retailer has deployed several technologies. For example, it migrated its legacy core finance system to the Azure-based SAP S/4HANA platform and deployed the SAP Ariba procurement solution to reduce procurement costs.
To gain more insights on digital transformation strategies and initiatives of Coles, download a free report sample
Coles Technology Theme Focus
Coles is tapping into the power of key emerging technologies to enhance its operational efficiency and improve customer service. AI, big data, cloud, IoT, and robotics are among the key technologies under focus for the company.
Coles Technology Focus
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Coles Technology Initiatives
Coles has been involved in several strategic technology partnerships and collaborations, and technology roll outs over the past few years. For instance, in 2022, Coles partnered with Adobe to offer a personalized shopping experience to customers. Under the partnership, Adobe has provided its RT-CDP, AJO, and Sensei to Coles. RT-CDP and AJO help Coles unify customer data from multiple sources, including the web, apps, and in-store channels. RT-CDP also provides Coles with advanced data security, governance, and privacy controls, while AJO also helps Coles in delivering personalized messages and offers to customers. Sensei is an AI engine that provides customer insights.
For more insights on other technology initiatives of Coles, download a free report sample
Coles ICT Spend by Function
- Data center
- Communications
- Network
- Applications
- End-user computing
- Management
- ICT Service desk
Coles ICT Spend by Function, 2022
For more insights on ICT spending by function, download a free report sample
Coles ICT Spend by Channel
- Internal development and maintenance
- Technology vendors (direct)
- Local resellers
- Telcos
- ICT services providers/consulting firms
- Specialist outsourcers
- Systems integrators
Coles ICT Spend by Channel, 2022
For more insights on ICT spending by channel, download a free report sample
Coles External ICT Spend by Segment
- Software (including Cloud SaaS)
- Hardware (including Cloud Iaas)
- ICT services
- Consulting
- Network and communications
- Others
Coles External ICT Spend by Segment, 2022
For more insights on external ICT spending by segment, download a free report sample
This report provides:
- Insight into Coles’ technology activities.
- Overview of technology initiatives covering partnerships and technology introductions.
- Insights on each technology initiative including technology theme, objective, and benefits.
- Details of estimated ICT budgets.
Scope
• Coles is tapping into the power of key emerging technologies to enhance its operational efficiency and improve customer service. AI, big data, cloud, IoT, and robotics are among the key technologies under focus for the company.
• Coles launched LAB288, its disruptive technology team which works with emerging technologies to understand the latest shopping trends and offer superior shopping experiences to customers.
• VMware partners with tech companies to offer better customer service and improve its operational efficiency.
Reasons to Buy
- Gain insights into Coles’ technology operations.
- Gain insights into its technology strategies and innovation initiatives.
- Gain insights into its technology themes under focus.
- Gain insights into its various partnerships and technology introductions.
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Table of Contents
Frequently asked questions
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What was the total ICT spending of Coles in 2022?
The annual ICT spending of Coles was estimated at $809 million in 2022.
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Which was the leading ICT spending category by function for Coles?
Communications was the leading ICT spending category by function for Coles.
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Which was the leading ICT spending category by channel for Coles?
Internal development and maintenance was the leading ICT spending category by channel for Coles in 2022.
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Which was the leading ICT spending category by segment for Coles?
Software (including cloud SaaS) was the leading ICT spending category by segment for Coles in 2022.
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What are the key technology themes in focus for Coles?
The key technological theme in focus for Coles are AI, big data, cloud, future of work, robotics, Ecommerce, internet of things and contactless retail.
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