Cybersecurity in Travel and Tourism: Strategic Intelligence
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This report analyzes the key theme of cybersecuirty in the travel and tourism sector. Cybersecuirty is taking on importance as travel companies look to tackle disruptive travel trends and improve customer experience. This report provides an insight into key trends, challenges, and recommendations, as well as providing concrete case studies to help the reader see examples of the impact cybersecurity has in travel and tourism.
Scope
According to GlobalData forecasts, spending on cybersecurity in the travel and leisure sector will hit $4.8 billion in 2028. The industry’s growing reliance on technology has created new openings for cyber threats. From online booking platforms to digital boarding systems, every point in the travel experience now involves sensitive data exchanges. This expanding digital footprint, combined with large volumes of personal information, makes the sector a valuable target for both financially motivated cybercriminals and state-linked actors.
Key Highlights
The travel and tourism sector is one of the most susceptible to cyberattacks, ranking third in incidents according to the Trustwave 2020 Global Security Report. With attacks becoming more common and increasingly sophisticated, the risk and impact of cyber-ignorance are escalating. The different layers of the travel and tourism value chain handle vast amounts of personal data and involve numerous individuals susceptible to human error, interacting with millions of customers in cyberspace. Therefore, given the growing sophistication of attacks, simply thoroughly investigating cybersecurity strategies in the aftermath of a cyberattack or focusing on meeting compliance obligations will not suffice, it will only lead to an endless cycle of spending.
Cybersecurity should involve contingency planning, outlining the immediate actions and post-breach responses a company should take if a cyberattack occurs, and understanding a company’s current level of cyber risk. Although these services are typically outsourced, companies should still invest in these services by creating strong partnerships with service providers to stay on top of vulnerabilities and ensure compliance requirements are met. This is especially important due to the volume of sensitive data these companies handle, especially direct suppliers. Managed security services, risk and compliance services, and post-breach responses will limit attacks and help companies respond effectively to retrieve personal data, minimizing damage to consumers. This is important as the industry has experienced a string of high-profile cyberattacks which have caused significant reputational damage. Changing travel restrictions because of COVID-19 has made a seamless booking experience increasingly expected. These are often facilitated by OTAs, allowing for changing travel arrangements and ease when booking online. Online travel booking is accelerating and is an attractive area for cybercriminals. As booking becomes more digitalized and more personal data is shared online, the exposure to security threats increases. Mobile travel apps are also common platforms for OTAs, but they have become popular endpoint targets among threat actors.
Reasons to Buy
Understand the impact of cybersecurity on the tourism industry, using case studies to help you understand how you can adapt and understand this theme.
Assess the strategies that companies are adopting to succeed in cybersecurity.
Qantas Airline
Caesars Entertainment
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