John Lewis – Digital Transformation Strategies
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John Lewis Digital Transformation Strategies Overview
John Lewis has been focusing on using AI, big data, cloud, robotics, contactless retail, innovation, digital twin, gaming, electric vehicles, and e-commerce to digitally transform its operations. The annual ICT spending of John Lewis was estimated at $297.9 million for 2023. A major share of this spending is earmarked for acquiring software, network and communications, and ICT services from vendors. John Lewis, the principal trading subsidiary of John Lewis Partnership Plc, owns and operates John Lewis stores across the UK. These stores sell home & garden products; furniture & lights; electrical goods; clothing, footwear & accessories for women and men; beauty & cosmetic products; and apparel and toys for babies and kids. They also offer a variety of services, including personal styling, assembly services, financial services, fitness & wellbeing services, and electrical & technology services, among others. John Lewis operates through both brick-and-mortar and online stores. The business runs on a partnership model, whereby each employee owns the business and shares its success. The organization’s employees are also known as partners.
The ‘John Lewis digital transformation strategies’ report will act as a reference point to understand a company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. The information included in these reports is sourced from a mix of our very own internal database and authentic secondary research links such as the company’s annual report, presentations, press releases, etc. The report covers an overview of the company, its digital transformation strategies, technology focus areas, technology partnerships, technology introductions, and ICT spending among others.
Total ICT Spending 2023 | $297.9 million |
ICT Spend by Function | Data center, Communications, Network, Application, End-User computing, Management, and Service Desk |
ICT Spend by Channel | Internal development and maintenance, Technology vendors (direct), Local resellers, Telcos, ICT services providers/consulting firms, Specialist outsourcers, and Systems integrators |
External ICT Spend by Segment | Software (including cloud SaaS), Hardware (including cloud IaaS), ICT services, Consulting, Network and communications, and Others |
Technology Theme Focus | AI, big data, cloud, robotics, contactless retail, innovation, digital twin, gaming, electric vehicles and e-commerce |
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Digital Transformation Strategies
John Lewis deployed Try It On, an AI-powered virtual try-on function, on its fashion rental platform. The tool allows customers to visualize how an outfit or garment will look on them before renting it.
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John Lewis Technology Theme Focus
John Lewis is leveraging several emerging technologies, including AI, big data, cloud, robotics, and e-commerce among others to optimize business operations, drive sales, deepen customer relations, and improve employee productivity.
John Lewis Technology Focus
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John Lewis Technology Initiatives
John Lewis has been involved in several strategic technology partnerships and collaborations and technology developments and rollouts over the last few years. For instance, in 2023, John Lewis Partnership entered a five-year partnership with Google Cloud. The $123.5 million partnership is aimed at improving the in-store and online experiences of the John Lewis brand. Under the partnership agreement, John Lewis Partnership will migrate more of its technology to the Google Cloud and use the cloud provider’s AI and machine learning (ML) tools to help its partners offer better customer service and curate a product portfolio that resonates with customer demand.
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John Lewis ICT Spend by Function
John Lewis ICT Spend by Function
- Datacenter
- Communications
- Network
- Applications
- End-user computing
- Management
- ICT Service desk
John Lewis ICT Spend by Function, 2023 (%)
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John Lewis ICT Spend by Channel
- Internal development and maintenance
- Technology vendors (direct)
- Local resellers
- Telcos
- ICT services providers/consulting firms
- Specialist outsourcers
- Systems integrators
John Lewis ICT Spend by Channel, 2023 (%)
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John Lewis External ICT Spend by Segment
- Software (including Cloud SaaS)
- Hardware (including Cloud IaaS)
- ICT services
- Consulting
- Network and communications
- Others
John Lewis External ICT Spend by Segment, 2023 (%)
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Scope
This report provides:
- Insight into John Lewis’ technology activities.
- Overview of technology initiatives covering partnerships and technology introductions.
- Insights on each technology initiative including technology theme, objective, and benefits.
- Details of estimated ICT budgets.
Reasons to Buy
- Gain insights into John Lewis’ technology operations.
- Gain insights into its technology strategies and innovation initiatives.
- Gain insights into its technology themes under focus.
- Gain insights into its various partnerships and technology introductions.
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Table of Contents
Frequently asked questions
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What was the total ICT spending of John Lewis in 2023?
The annual ICT spending of John Lewis was estimated at $297.9 million in 2023.
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Which function accounted for the highest ICT spending for John Lewis in 2023?
Network accounted for the highest ICT spending by function for John Lewis in 2023.
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Which channel accounted for the highest ICT spending for John Lewis in 2023?
Internal development and maintenance accounted for the highest ICT spending by channel for John Lewis in 2023.
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Which segment accounted for the highest external ICT spending for John Lewis in 2023?
Software accounted for the highest external ICT spending by segment for John Lewis in 2023.
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What are the key technology themes in focus for John Lewis?
The key technological themes in focus for John Lewis are AI, big data, cloud, robotics, contactless retail, innovation, digital twin, gaming, electric vehicles, and e-commerce.
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