The Emirates Group – Digital Transformation Strategies
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Emirates Digital Transformation Strategies Overview
Emirates is leveraging several emerging technologies as a part of its digital transformation strategies. The annual ICT spending of Emirates was estimated at $819 million in 2023. A major share of this spending is earmarked for acquiring software, network and communications, and hardware from vendors. The Emirates Group (Emirates Group) provides domestic, regional, and international air transportation services. The company’s other operations include wholesale and retail of consumer goods, food and beverage sales, and hotel operations.
The ‘Emirates Digital Transformation Strategies’ report will act as a reference point to understand the company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. The information included in these reports is sourced from a mix of our very own internal database and authentic secondary research links such as the company’s annual report, presentations, press releases, etc. The report covers an overview of the company, its digital transformation strategies, technology focus areas, technology initiatives, technology introductions, technology partnerships, and ICT spending among others.
Total ICT Spending 2023 | $819 million |
ICT Spend by Function | Data Center, Communications, Network, Application, End-User Computing, Management, and Service Desk |
ICT Spend by Channel | Internal Development and Maintenance, Technology Vendors (Direct), Local Resellers, Telcos, ICT Services Providers/Consulting Firms, Specialist Outsourcers, and Systems Integrators |
External ICT Spend by Segment | Software (Including Cloud SaaS), Hardware (Including Cloud IaaS), ICT Services, Consulting, Network and Communications, and Others |
Technology Theme Focus | Artificial Intelligence, Big Data, Cloud, Robotic Process Automation, and Alternative Reality |
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Digital Transformation Strategies
Emirates Group is embracing data at the core of its business operations and leveraging it using smart technologies to make well-informed data-led decisions. To achieve these objectives, Emirates has been exploring new technologies and ideas from big data and predictive analytics to artificial intelligence and machine learning. It has been considering AIOps to build automation into its processes and enable early detection of issues and timely remediation to save time and improve service quality.
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Emirates Technology Theme Focus
Emirates is utilizing several emerging technologies including artificial intelligence, big data, cloud, robotic process automation, and alternative reality to enhance operational efficiency and service offerings.
Emirates Technology Focus
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Emirates Technology Initiatives
Emirates has been involved in several strategic technology partnerships and collaborations, technology developments and roll outs over the past few years. For instance, Emirates Group partnered with Amazon Web Services (AWS) on a futuristic, immersive digital journey to transform its employee experiences. Under this collaboration, both companies will develop an immersive Extended Reality (iXR) platform for the group’s cabin crew, new joiners, and industry partners. The platform includes 3D virtual hubs, virtual training, gamified environments, simulated experiences, and more. The platform powered by AWS spatial computing and AI, delivers technical capabilities with photorealistic experiences, to meet employees’ requirements.
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Emirates ICT Spend by Function
- Data Center
- Communications
- Network
- Applications
- End-user Computing
- Management
- ICT Service Desk
Emirates ICT Spend by Function, 2023 (%)
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Emirates ICT Spend by Channel
- Internal Development and Maintenance
- Technology Vendors (Direct)
- Local Resellers
- Telcos
- ICT Services Providers/Consulting Firms
- Specialist Outsourcers
- Systems Integrators
Emirates ICT Spend by Channel, 2023 (%)
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Emirates External ICT Spend by Segment
- Software (Including Cloud SaaS)
- Hardware (Including Cloud IaaS)
- ICT Services
- Consulting
- Network and Communications
- Others
Emirates External ICT Spend by Segment, 2023 (%)
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Scope
This report provides:
- Insight into Emirates’ technology activities.
- Insights of its digital transformation strategies and technology center and innovation program.
- Overview of technology initiatives covering product launches, partnerships, and acquisitions.
- Insights on each technology initiative including technology theme, objective, and benefits.
- Details of estimated ICT budgets and major ICT contracts.
Reasons to Buy
- Gain insights into Emirates’ technology operations.
- Gain insights into its technology strategies and innovation initiatives.
- Gain insights into its technology themes under focus.
- Gain insights into its various product launches, partnerships, and acquisitions.
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Table of Contents
Frequently asked questions
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What was the total ICT spending of Emirates in 2023?
The annual ICT spending of Emirates was estimated at $819 million in 2023.
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Which function accounted for the highest ICT spending for Emirates in 2023?
Network accounted for the highest ICT spending by function for Emirates in 2023.
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Which channel accounted for the highest ICT spending for Emirates in 2023?
Internal development and maintenance accounted for the highest ICT spending by channel for Emirates in 2023.
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Which segment accounted for the highest external ICT spending for Emirates in 2023?
Software accounted for the highest external ICT spending by segment for Emirates in 2023.
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What are the key technology themes in focus for Emirates?
Artificial intelligence, big data, cloud, robotic process automation, and alternative reality are some of the key technological themes in focus for Emirates.
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