Walmart – Digital Transformation Strategies
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Walmart Digital Transformation Strategies Overview
Walmart is leveraging AI-based technologies as a part of its digital transformation strategies. The annual ICT spending of Walmart was estimated at $9.5 billion in 2023. A major share of this spending is earmarked for acquiring software, network and communications, and ICT services from vendors. Walmart Inc (Walmart) is a US-based omnichannel retailer that sells groceries, consumables, health and wellness products, office products, apparel, fuel, and home furnishings, among others through grocery stores, supermarkets, hypermarkets, department and discount stores, e-commerce portals and neighborhood markets.
The ‘Walmart Digital Transformation Strategies’ report will act as a reference point to understand the company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. The information included in these reports is sourced from a mix of our very own internal database and authentic secondary research links such as the company’s annual report, presentations, press releases, etc. The report covers an overview of the company, its digital transformation strategies, technology focus areas, technology initiatives, technology introductions, partnerships, investments, acquisitions, and ICT spending among others.
Total ICT Spending 2023 | $9.5 billion |
ICT Spend by Function | Communications, Data Center, Network, Application, End-User Computing, Service Desk, and Management |
ICT Spend by Channel | Internal Development and Maintenance, Technology Vendors (Direct), Local Resellers, Telcos, ICT Services Providers/Consulting Firms, Specialist Outsourcers, and Systems Integrators |
External ICT Spend by Segment | ICT Services, Software (Including Cloud SaaS), Hardware (Including Cloud IaaS), Network and Communications, Consulting, and Others |
Technology Theme Focus | Artificial Intelligence, Big Data, Cloud, Robotics, and Alternative Reality |
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Digital Transformation Strategies
Walmart U.S. has launched Walmart Voice Order, a conversational AI tool, which enables shoppers to voice order their purchases by pairing their Walmart accounts to their mobile devices and smart speakers. With the conversational AI tool, customers can quickly shop online via Google Assistant or Siri without having to browse through long product lists on the Walmart app. Walmart International also tapped into AI to quickly resolve simple customer queries. The business segment augmented its existing chatbots with natural language understanding (NLU) technology to allow customers to track their orders and returns. These chatbots, which converse with customers via text or voice, allow human customer service agents to focus on solving more complex customer queries.
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Walmart Technology Theme Focus
Walmart is utilizing several emerging technologies including artificial intelligence, big data, cloud, robotics, and alternative reality to enhance operational efficiency and product offerings.
Walmart Technology Focus
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Walmart Technology Initiatives
Walmart has been involved in several strategic technology partnerships and collaborations, technology developments, and rollouts over the past few years. For instance, Walmart launched My Assistant, a generative AI-powered tool, for non-store employees in the US. My Assistant is available within Walmart’s employee app Me@Campus, which helps employees summarize long documents and create new content. Walmart claimed that the tool will increase the productivity of employees as it automates repetitive, monotonous tasks.
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Walmart ICT Spend by Function
- Communications
- Data Center
- Network
- Application
- End-user Computing
- Service Desk
- Management
Walmart ICT Spend by Function, 2023 (%)
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Walmart ICT Spend by Channel
- Internal Development and Maintenance
- Technology Vendors (Direct)
- Local Resellers
- Telcos
- ICT Services Providers/Consulting Firms
- Specialist Outsourcers
- Systems Integrators
Walmart ICT Spend by Channel, 2023 (%)
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Walmart External ICT Spend by Segment
- ICT Services
- Software (Including Cloud SaaS)
- Hardware (Including Cloud IaaS)
- Network and Communications
- Consulting
- Others
Walmart External ICT Spend by Segment, 2023 (%)
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Scope
This report provides:
- Insight into Walmart’s technology activities.
- Insights of its digital transformation strategies and technology center and innovation program.
- Overview of technology initiatives covering product launches, partnerships, investments, and acquisitions.
- Insights on each technology initiative including technology theme, objective, and benefits.
- Details of estimated ICT budgets and major ICT contracts.
Reasons to Buy
- Gain insights into Walmart’s technology operations.
- Gain insights into its technology strategies and innovation initiatives.
- Gain insights into its technology themes under focus.
- Gain insights into its various product launches, partnerships, investments, and acquisitions.
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Table of Contents
Frequently asked questions
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What was the total ICT spending of Walmart in 2023?
The annual ICT spending of Walmart was estimated at $9.5 billion in 2023.
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Which function accounted for the highest ICT spending for Walmart in 2023?
Network accounted for the highest ICT spending by function for Walmart in 2023.
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Which channel accounted for the highest ICT spending for Walmart in 2023?
Internal development and maintenance accounted for the highest ICT spending by channel for Walmart in 2023.
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Which segment accounted for the highest external ICT spending for Walmart in 2023?
Software accounted for the highest external ICT spending by segment for Walmart in 2023.
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What are the key technology themes in focus for Walmart?
Artificial intelligence, big data, cloud, robotics, and alternative reality are the key technological themes in focus for Walmart.
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