The number of global internet users increased substantially due to digital transformation through new technologies. The affordability of smartphones and the roll-out of 5G-enabled mobile devices enhanced the demand for mobile internet connections. The demand from the residential segment also grew over the years, and with the outbreak of the COVID-19 pandemic in 2020, the demand soared. Online businesses remain the major contributors to this growth, with small and large businesses adopting the digital medium to achieve growth and increase customer reach. Businesses recovered to some extent in 2021 with the gradual decrease in COVID-19 cases globally, which led to an increase in the use of the internet by the business segment.
The global fixed-line internet subscriber base grew 9% in 2021, reaching 1,230 million users. The subscriber base increased as new developments in the fixed-line segment such as fiber, which offers high-speed internet, attracted an increasing number of customers. Work-from-home measures continued to contribute to the growth in demand from the residential segment.
In 2021, Asia-Pacific accounted for 60% of the global fixed-line internet subscriber base, followed by Europe and North America with 19% and 10%, respectively. South America and the Middle East and Africa accounted for 8% and 4%, respectively.
China continues to dominate the internet market with a share of 44% of the global fixed-line internet subscriber base due to the high digital literacy and technological advancement in the country. Japan followed with a share of 4% of the global fixed-line internet subscriber base. The country registered growth owing to higher consumption of the internet due to greater demand for the digital media entertainment segment. From the Europe region, Germany’s contribution remains highest with a share of 3% to the global fixed-line subscriber base.
The global fixed-line internet subscriber base grew at a CAGR of 7% during 2018–2021.
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