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GlobalData
GlobalData

Technology

Neobanks test MVNO model, but few will succeed as mobile value chains shift, says GlobalData

A small but growing group of branchless digital banks (neobanks) are moving into the mobile virtual network operator (MVNO) space as operators and fintechs realign mobile value chains. Although advancements such as eSIM adoption and turnkey MVNE/MVNO platforms have reduced entry barriers, achieving commercial viability and operational efficiency in this space remains highly demanding, says […]
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Cisco differentiates with bold AI strategy at WebexOne 2025, says GlobalData

Cisco wrapped up the 2025 edition of its annual marquee event “WebexOne,” showcasing AI-powered enhancements to the Webex platform across collaboration, contact center, and devices. This year greater emphasis was placed on Cisco’s AI strategy with the enhancements cast as enablers of the strategy encompassing three pillars: “Intentional AI,” “Connected Intelligence,” and “Open Ecosystems,” according […]
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Telecom service revenue in Vietnam to increase at 2.6% CAGR between 2024 and 2029, forecasts GlobalData

The total telecom services revenue in Vietnam is expected to increase at a compound annual growth rate (CAGR) of 2.6% during 2024-2029, led by growth in mobile data and fixed broadband segments, reveals GlobalData, a leading data and analytics company. GlobalData’s Vietnam Telecom Operators Country Intelligence Report reveals that the  mobile voice service revenue will […]
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Zoom introduces AI features at Zoomtopia 2025 to keep pace with rivals, says GlobalData

Zoom used its scaled-down “Zoomtopia 2025” event to showcase new artificial intelligence (AI) features that strengthen its Workplace platform and help it stay competitive with rivals. Despite the shorter, virtual-only format, the company delivered meaningful updates, highlighting the upcoming launch of Zoom AI Companion 3.0 and fresh integrations that expand its reach across widely used […]
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Verizon Business need to showcase advantages it holds over competitors, says GlobalData

In September 2025, Verizon Business held an ‘Innovation Session’ for enterprise, small business, and public sector customers, its fourth of six for the year. Although the event was valuable, Verizon Business could position itself more effectively at future events by placing greater emphasis on advantages the company holds over competitors, its customer support capabilities, and […]
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Digital-first customer experience transforms customer service delivery, says GlobalData

Contact centers have been undergoing a profound transformation in recent years. The concept of a ‘contact center’ has been steadily yielding to the broader concept of ‘customer experience’ (CX). Contact centers are evolving from relying solely on human agents to incorporating AI agents, from reactive to proactive, from transaction-oriented to relationship-oriented, and from generic to […]
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Google and Microsoft rank highest among enterprise AI platforms offering support for GenAI and agentic AI, reveals GlobalData

Building, training, tuning, and managing AI models is a complex undertaking. Enterprise AI platforms streamline the process by providing tools that facilitate data management, query data across repositories (including multiple cloud environments), support collaboration and version control, assist with model development and management, as well as provide tools for governance and responsible AI. Google and […]
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Gemini AI takes center stage in Pixel 10 Series, says GlobalData

Following yesterday’s news of Alphabet’s “Made by Google” event, Anisha Bhatia, Senior Technology Analyst at GlobalData, a leading data and analytics company, offers her view: “Google used its Made by Google event to make one thing clear: the Pixel line — and Android itself — is now primarily a platform for its advancing AI. Hardware […]
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CPaaS vendors double down on AI, trust and network APIs, says GlobalData

Communications Platform as a Service (CPaaS) has evolved from powering omni-channel engagement to becoming a cornerstone of digital transformation. Providers are moving beyond core communications APIs to integrate artificial intelligence (AI), customer data platforms, and business applications, enabling enterprises to deliver personalized, measurable customer experience (CX) outcomes. At the same time, telcos are developing CPaaS […]
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Fixed communication service revenue in Philippines to grow at 2.5% CAGR over 2024-2029, forecasts GlobalData

The total fixed communication services revenue in the Philippines is expected to increase at a compound annual growth rate (CAGR) of 2.5% from $3.6 billion in 2024 to $4.1 billion in 2029, mainly driven by the fixed broadband service segment, reveals GlobalData, a leading data and analytics company. GlobalData’s Philippines Fixed Communication Forecast (Q1 2025) […]
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