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GlobalData
GlobalData

Technology

Zoom introduces AI features at Zoomtopia 2025 to keep pace with rivals, says GlobalData

Zoom used its scaled-down “Zoomtopia 2025” event to showcase new artificial intelligence (AI) features that strengthen its Workplace platform and help it stay competitive with rivals. Despite the shorter, virtual-only format, the company delivered meaningful updates, highlighting the upcoming launch of Zoom AI Companion 3.0 and fresh integrations that expand its reach across widely used […]
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Verizon Business need to showcase advantages it holds over competitors, says GlobalData

In September 2025, Verizon Business held an ‘Innovation Session’ for enterprise, small business, and public sector customers, its fourth of six for the year. Although the event was valuable, Verizon Business could position itself more effectively at future events by placing greater emphasis on advantages the company holds over competitors, its customer support capabilities, and […]
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Digital-first customer experience transforms customer service delivery, says GlobalData

Contact centers have been undergoing a profound transformation in recent years. The concept of a ‘contact center’ has been steadily yielding to the broader concept of ‘customer experience’ (CX). Contact centers are evolving from relying solely on human agents to incorporating AI agents, from reactive to proactive, from transaction-oriented to relationship-oriented, and from generic to […]
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Google and Microsoft rank highest among enterprise AI platforms offering support for GenAI and agentic AI, reveals GlobalData

Building, training, tuning, and managing AI models is a complex undertaking. Enterprise AI platforms streamline the process by providing tools that facilitate data management, query data across repositories (including multiple cloud environments), support collaboration and version control, assist with model development and management, as well as provide tools for governance and responsible AI. Google and […]
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Gemini AI takes center stage in Pixel 10 Series, says GlobalData

Following yesterday’s news of Alphabet’s “Made by Google” event, Anisha Bhatia, Senior Technology Analyst at GlobalData, a leading data and analytics company, offers her view: “Google used its Made by Google event to make one thing clear: the Pixel line — and Android itself — is now primarily a platform for its advancing AI. Hardware […]
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CPaaS vendors double down on AI, trust and network APIs, says GlobalData

Communications Platform as a Service (CPaaS) has evolved from powering omni-channel engagement to becoming a cornerstone of digital transformation. Providers are moving beyond core communications APIs to integrate artificial intelligence (AI), customer data platforms, and business applications, enabling enterprises to deliver personalized, measurable customer experience (CX) outcomes. At the same time, telcos are developing CPaaS […]
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Fixed communication service revenue in Philippines to grow at 2.5% CAGR over 2024-2029, forecasts GlobalData

The total fixed communication services revenue in the Philippines is expected to increase at a compound annual growth rate (CAGR) of 2.5% from $3.6 billion in 2024 to $4.1 billion in 2029, mainly driven by the fixed broadband service segment, reveals GlobalData, a leading data and analytics company. GlobalData’s Philippines Fixed Communication Forecast (Q1 2025) […]
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Aduna telco network API JV breaks through traditional global contract hurdles, says GlobalData

Following the news that 12 global telcos have completed their equity investments in Ericsson subsidiary and 50:50 joint venture (JV) Aduna; Emma Mohr-McClune, Chief Analyst – Telecoms Practice, Technology at GlobalData, offers her view: “This JV, which first went operational in September 2024, marks a pivotal moment for the telecommunications industry. By uniting some of […]
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