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GlobalData
GlobalData

Technology

Digital-first customer experience transforms customer service delivery, says GlobalData

Contact centers have been undergoing a profound transformation in recent years. The concept of a ‘contact center’ has been steadily yielding to the broader concept of ‘customer experience’ (CX). Contact centers are evolving from relying solely on human agents to incorporating AI agents, from reactive to proactive, from transaction-oriented to relationship-oriented, and from generic to […]
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Google and Microsoft rank highest among enterprise AI platforms offering support for GenAI and agentic AI, reveals GlobalData

Building, training, tuning, and managing AI models is a complex undertaking. Enterprise AI platforms streamline the process by providing tools that facilitate data management, query data across repositories (including multiple cloud environments), support collaboration and version control, assist with model development and management, as well as provide tools for governance and responsible AI. Google and […]
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CPaaS vendors double down on AI, trust and network APIs, says GlobalData

Communications Platform as a Service (CPaaS) has evolved from powering omni-channel engagement to becoming a cornerstone of digital transformation. Providers are moving beyond core communications APIs to integrate artificial intelligence (AI), customer data platforms, and business applications, enabling enterprises to deliver personalized, measurable customer experience (CX) outcomes. At the same time, telcos are developing CPaaS […]
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Gemini AI takes center stage in Pixel 10 Series, says GlobalData

Following yesterday’s news of Alphabet’s “Made by Google” event, Anisha Bhatia, Senior Technology Analyst at GlobalData, a leading data and analytics company, offers her view: “Google used its Made by Google event to make one thing clear: the Pixel line — and Android itself — is now primarily a platform for its advancing AI. Hardware […]
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Fixed communication service revenue in Philippines to grow at 2.5% CAGR over 2024-2029, forecasts GlobalData

The total fixed communication services revenue in the Philippines is expected to increase at a compound annual growth rate (CAGR) of 2.5% from $3.6 billion in 2024 to $4.1 billion in 2029, mainly driven by the fixed broadband service segment, reveals GlobalData, a leading data and analytics company. GlobalData’s Philippines Fixed Communication Forecast (Q1 2025) […]
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Aduna telco network API JV breaks through traditional global contract hurdles, says GlobalData

Following the news that 12 global telcos have completed their equity investments in Ericsson subsidiary and 50:50 joint venture (JV) Aduna; Emma Mohr-McClune, Chief Analyst – Telecoms Practice, Technology at GlobalData, offers her view: “This JV, which first went operational in September 2024, marks a pivotal moment for the telecommunications industry. By uniting some of […]
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Tech ESG driven by incrementalism and pragmatism, says GlobalData

Technology sector’s environmental, social and governance (ESG) activities in the second quarter of 2025 have been characterized by incremental progress and pragmatic approaches to changing geopolitical circumstances, reveals Tech ESG Watch, a quarterly newsletter by GlobalData, a leading data and analytics company. Robert Pritchard, Principal Analyst, Enterprise Technology & Services at GlobalData, comments: “In the […]
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Zoom Workplace enhancements symbolize both opportunity and hurdles for Zoom, says GlobalData

Zoom’s latest round of enhancements to the Workplace platform raise productivity while sustaining its transformation as a competitor. They also provide Zoom with the challenge of drafting clear market messaging regarding security and positioning, according to GlobalData, a leading data and analytics company. Gregg Willsky, Principal Analyst, Enterprise Technology & Services at GlobalData, comments: “After […]
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