Telco Home Office Monetization: Collaboration, Cloud, and Cybersecurity in the New Working Environment

Key findings discussed in the report include:

• Home office – COVID-19 trends/impacts: The COVID-19 pandemic has fundamentally changed the way employees work and employers operate. The majority of employees prefer to work in a hybrid environment
• Home office framework: The home office hub arises at the intersection of the office, the home, and school, converging the needs of each hub in one place. Home office hub needs reliable high-speed internet connectivity, communication tools, home security capabilities and entertainment
• B2B & B2C home office solutions: The home office has blurred the lines between B2B and B2C/residential solutions; telcos need to target the B2B or B2C decision maker. As the COVID-19 pandemic ends, the home office hub is expected to remain in some part as employees opt for a hybrid working environment
• Trends - demand and solution dynamics: The home office needs strong broadband to support remote working, learning, and entertainment simultaneously. Home office working, learning and living requires significant connectivity and the networks to make remote working possible
• Telco Solutions: Telcos can support the home office by offering solutions with business bundles that offer flexible connectivity  with mobile plans, FWA in the US and residential broadband bundle with Mesh WiFi to boost connectivity across the house for the home worker, home learner, and home gamer in Malaysia
• Multiplay Bundles: Service bundling is an effective strategy for telcos to provide the range of solutions required for the Home Office
• Case Study: Orange Business Services