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Case Studies
Allianz Malaysia Implements Omnichannel Customer Engagement Solutions – Use Case
In today’s digital era, customers are increasingly seeking round-the-clock customer service through various digital channels as well as over the phone and through in-person meetings. Often, they perform simple tasks online but prefer to speak to a customer service agent over the phone or in person if their needs are complex - and they expect a seamless transition from one touchpoint to another. In such a scenario, companies are faced with the challenge of offering seamless customer service across multiple...
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Analyst Opinions
ICT investment trends in utilities
A larger proportion of utilities have indicated that they are increasing their ICT spend in 2016 compared to the previous year.
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Sector Analysis
United States In Vitro Diagnostics Market Outlook to 2025 – Cardiac Disease, Clinical Chemistry, Hematological Disorders and Others
GlobalData’s “United States In Vitro Diagnostics Market Outlook to 2025” is a comprehensive databook report, covering key market data on the United States In Vitro Diagnostics market. The databook report provides value (USD), volume (units) and average prices (USD) within market segments – Cardiac Disease, Clinical Chemistry, Hematological Disorders, Hormonal Disorders, Infectious Disease, IVD Analyzers and Reagents, Metabolic Disorder, Oncology and Women's Health. The United States In Vitro Diagnostics Market report provides key information and data on: • Annualized market...
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Sector Analysis
Cloud Computing in Latin America: Telco Cloud Offers, Best Practices and Market Opportunity
Given increasing enterprise cloud adoption in Latin America that has led to more complex environments, telcos in the region are expanding their presence in the cloud space by acting as cloud resellers, providing managed services and supporting companies managing hybrid and multi-cloud environments. 'Cloud Computing in Latin America: Telco Cloud Offers, Best Practices and Market Opportunity’, a new Telecom Insider Report by GlobalData, provides an executive-level overview of the cloud computing services market opportunity for telecoms companies in Latin America....