Capital One – Enterprise Tech Ecosystem Series
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Capital One has been focusing on using artificial intelligence, cloud, big data, augmented reality, digital banking, and blockchain to digitally transform its operations. The annual ICT spending of Capital One was estimated at $1.35 billion for 2020. A major share of this spending is earmarked for acquiring software, network and communications, and hardware from vendors. Capital One is a diversified financial holding company that offers a range of commercial and retail banking solutions through its subsidiaries. Its product and service offerings include checking and savings accounts, loans for used and new cars, refinancing services, capital market solutions, commercial and small business lending, investment services, credit and debit cards, treasury management, and merchant services.
The Capital One enterprise tech ecosystem report will act as a reference point to understand a company/competitor’s digital strategy. It will also help in understanding the digital preparedness of the company against its peers. The information included in these reports is sourced from a mix of our very own internal database and authentic secondary research links such as the company’s annual report, presentations, press releases, etc. The report covers an overview of the company, its digital transformation strategies, technology focus areas, accelerators, incubators & other innovation programs, technology partnerships, technology introductions, venture arms, investments, acquisitions, and ICT spending among others.
Digital Transformation Strategies
Capital One is applying artificial intelligence to various business processes. For its call center operations, Capital One is leveraging machine learning technologies to analyze billions of data points and carry out intelligent interactions with its clients. In 2017, Capital One launched Eno, an AI-powered chatbot that provides digital banking services. It is also using AI algorithms to improve fraud detection and identify threats.
To gain more insights on digital transformation strategies and initiatives of Capital One, download a free report sample.
Capital One Technology Theme Focus
Capital One is utilizing several emerging technologies including artificial intelligence, cloud, and big data, among others to enhance its operational and service capabilities.
Capital One Technology Theme Focus
To know about other technology themes under focus for the company, download a free report sample
Capital One Technology Initiatives
Capital One has been involved in several strategic technology partnerships and collaborations, technology developments and roll-outs, and technology investments and acquisitions over the last few years. For instance, in 2020, Capital One collaborated with Microsoft to implement a cloud-based authorization engine that helps improve fraud detection accuracy. Under this partnership, Capital One is leveraging Microsoft Dynamics 365’s Fraud Protection solution to securely share transactional data with merchants, which helps reduce false positives, improve fraud protection, lower fraud costs, boost acceptance rates, and enhance the customer experience.
For more insights on other technology initiatives of Capital One, download a free report sample
Capital One ICT Spend by Function
- Data center
- Communications
- Network
- Applications
- End-user computing
- Management
- Service desk
For more insights on ICT spending by function, download a free report sample
Capital One ICT Spend by Channel
- Internal development and maintenance
- Technology vendors (direct)
- Local resellers
- Telcos
- ICT services providers/consulting firms
- Specialist outsourcers
For more insights on ICT spending by channel, download a free report sample
Capital One External ICT Spend by Segment
- Software (including Cloud SaaS)
- Hardware (including Cloud Iaas)
- ICT services
- Consulting
- Network and communications
- Others
Capital One External ICT Spend by Segment
For more insights on external ICT spending by segment, download a free report sample
Capital One Tech Ecosystem Overview
Total ICT Spending 2020 | $1.35 billion |
ICT Spend by Function | Data center, Communications, Network, Application, End-User Computing, Management, and Service Desk |
ICT Spend by Channel | Internal development and maintenance, Technology vendors (direct), Local resellers, Telcos, ICT services providers/consulting firms, and Specialist outsourcers |
External ICT Spend by Segment | Software (including cloud SaaS), Hardware (including cloud Iaas), ICT services, Consulting, Network and communications, and Others |
Technology Theme Focus | Artificial Intelligence, Cloud, and Big Data |
This report provides:
- Insight into Capital One’s technology activities.
- Insights of its accelerators, incubators, & other innovation programs, and venture arm.
- Overview of technology initiatives covering partnerships, technology introductions, acquisitions, and investments.
- Insights on each technology initiative including technology theme, objective, and benefits.
- Details of estimated ICT budgets.
Reasons to Buy
- Gain insights into Capital One’s technology operations.
- Gain insights into its technology strategies and innovation initiatives.
- Gain insights into its technology themes under focus.
- Gain insights into its various partnerships.
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Table of Contents
Frequently asked questions
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What was the total ICT spending of Capital One in 2020?
The annual ICT spending of Capital One was estimated at $1.35 billion in 2020.
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What are the key ICT spending categories by function for Capital One?
The key ICT spending categories by function for Capital One are communications, data center, network, applications, end-user computing, service desk, and management.
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What are the key ICT spending categories by channel for Capital One?
The key ICT spending categories by channel for Capital One are internal development and maintenance, technology vendors (direct), local resellers, telcos, ICT services providers/consulting firms, and specialist outsourcers.
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What are the key external ICT spending categories by segment for Capital One?
The key external ICT spending categories by segment for Capital One are software (including cloud SaaS), hardware (including cloud IaaS), ICT services, network and communications, consulting, and others.
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What are the key technology themes in focus for Capital One?
The key technological theme in focus for Capital One are artificial intelligence, cloud, and big data.
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